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  1.    18 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free

    Freezing when playing games


    Hi there, in the last few days when playing games (BFBC2, BF3 and Sticky Bomb), my computer has been freezing at various points (sometimes within a minute, sometimes after 2 hours), and on reboot i get BSOD sometimes with different error messages such as "system_services_exception". After the initial reboot BSOD i seem to sometimes get a 2nd BSOD such as "system_thread_unhandled_exception", "IRQOL_NOT_LESS_OR_EQUAL" and other error messgaes. Occasionally after rebooting I get a freeze just on desktop screen, which never happens unless I have just had a freeze in game.

    Before this started happening I have installed a new sound card and installed new drivers for my graphics card. I have since tried taking out the sound card (same problem seen) and also rolling back to the previous nvidia drivers with no avail.

    I tried running memtest, but after 2 hours it was only over 50% so gave up for now, but at that point it hadn't seen any errors.

    My rig is:

    Asus M5A97 R2.0
    16 GB Corsair Vengence
    MSI GTX 970
    AMD FX-8350 4.2GHz
    Asus Xonar DGX
    Corsair 750Watt PSU
    win 10 64 bit

    Can anyone help? More than happy to provide any sorts of file dumps if someone tells me what to do

    Thanks
      My ComputerSystem Spec
  2.    18 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro
      My ComputersSystem Spec
  3.    18 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Thanks!
    Attachment 43401
      My ComputerSystem Spec
  4.    19 Oct 2015 #4
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Hi brokenspirit,

    I am very sorry for the delay.
    I need some sleep to get a fresh pair of eyes so I can take a look at the logs properly.
    You are the first one I'll help tomorrow, if someone else hasn't already.
      My ComputersSystem Spec
  5.    19 Oct 2015 #5
    Join Date : Oct 2015
    Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi brokenspirit,

    I am very sorry for the delay.
    I need some sleep to get a fresh pair of eyes so I can take a look at the logs properly.
    You are the first one I'll help tomorrow, if someone else hasn't already.
    Thank you so much. I wont have access to my computer until evening but of there are any other questions i may be able to answer during the day. Again many thanks!
      My ComputerSystem Spec
  6.    20 Oct 2015 #6
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Please remove MSI software, some are known for causing BSOD's.

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec
  7.    20 Oct 2015 #7
    Join Date : Oct 2015
    Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please remove MSI software, some are known for causing BSOD's.

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    You were correct, it was empty as the pc was configured for automatic dump files. I have now changed.

    I have deleted all MSI software, and now the behaviour has changed slightly.

    I had 2 game freezes, which didn't show a BSOD on reboot. Noticed event viewer had an error related to a service schedule from the deleted MSI afterburner software. So I deleted the startup service.

    Games now crashing straight to BSOD without freezing.

    Have attached the new dump files

    Attachment 43709
      My ComputerSystem Spec
  8.    20 Oct 2015 #8
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Before I forget it, please remove the ASUS software too, it uses outdated drivers and it also has some chance of causing BSOD's.

    A network driver has been flagged.
    Check Realtek for driver updates.
    Code:
    6: kd> lmvm rt640x64
    start             end                 module name
    fffff800`22670000 fffff800`22749000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: rt640x64.sys
        Image name: rt640x64.sys
        Timestamp:        Tue May 05 18:21:03 2015 (5548EDEF)
        CheckSum:         000E5E61
        ImageSize:        000D9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Because in 1 dump there is some activity that might point to a faulty/failing hard drive, please test your hard drives.
    With SSD, only run chkdsk!



    Freezing when playing games Diagnostics Test Freezing when playing games
     HDD & SSD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check - Windows 7 Help Forums

    Old drivers
    Code:
    ndisrd   ndisrd.sys   Thu Feb 21 03:40:15 2013 (5125890F) // WinpkFilter driver
    mbam     mbam.sys     Wed Sep 03 19:50:25 2014 (540754E1) // Malwarebytes
    avkmgr   avkmgr.sys   Mon Sep 16 13:14:23 2013 (5236E80F) // Avira
    ASUSfilter ASUSfilter.sys Thu Mar 28 18:35:09 2013 (51547F4D) // ASUS USB driver
    asmtxhci asmtxhci.sys Fri Aug 16 21:28:42 2013 (520E7D6A) // ASMedia USB driver
    asmthub3 asmthub3.sys Fri Aug 16 21:28:54 2013 (520E7D76) // ASMedia USB driver
    Check WinpkFilter for driver updates,
    Update Malwarebytes and Avira,
    Check ASUS and ASMedia for driver updates for the USB drivers
      My ComputersSystem Spec
  9.    20 Oct 2015 #9
    Join Date : Oct 2015
    Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Hi, I've done what I can but have some questions/problems noted in ​bold.

    ASUS software uninstalled.

    RealTek network drivers updated.

    Seatools run on HDD:
    • SMART - Pass
    • Short DST - Pass
    • Short Generic - Pass
    • Long Generic - Not run - can you please advise if I need to run this one? It's says it will take over 5 hours so will only run it if needed.


    chkdsk:
    • HDD - No errors found
    • SSD - No errors found - although I was expecting a prompt to reboot for it to run but it didn't. Is this a new Win10 feature?


    WinpkFilter - no idea what this is. Downloaded the toolkit from the page you linked. Installed only the drivers. Should I have installed the rest of the toolkit?

    Malwarebytes updated.

    Antivir says no update available? Checked product version - 15.0.13.210 (date 05/10/2015). Could this be left over from the free Avira pro trial? If so I am now using avira free so should I delete the file? Where do I delete it from?

    ASUS USB drivers - Not sure where to get these. Asus website doesn't seem to have usb or chipset drivers for my board. I have the latest BIOS. This is the support download page for my board http://support.asus.com/download.asp...ZFxu0IYyQ1DSfB

    ASMedia USB drivers - that link doesn't seem to have any downloadable drivers, also I can't find anywhere (not even the manual) which states which device or host controllers I have. Can you offer any help?
      My ComputerSystem Spec
  10.    20 Oct 2015 #10
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Long generic is necessary to determine if your hard drive is fine if the short generic passed.

    No, it means your SSD wasn't used.

    Don't know it either.

    Can't say, but never delete a driver without proper instructions, in this case DO NOT delete the drivers.

    Unfortunately, if you cannot find more up to date drivers, I think I can't either.
      My ComputersSystem Spec

 
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