Windows 10: Freezing when playing games

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  1. Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       21 Oct 2015 #21

    just crashed again. If nothing else comes up in this log file I might just have to bite the bullet and try wiping everything

    Attachment 43959
      My ComputerSystem Spec


  2. Posts : 11,811
    Windows 10 Pro
       21 Oct 2015 #22

    The crash is caused by the ASUS Xonar DGX Audio Device.
    Is this device a headset?
    Code:
    6: kd> lmvm cmudaxp
    start             end                 module name
    fffff800`f16d0000 fffff800`f19fe000   cmudaxp  T (no symbols)           
        Loaded symbol image file: cmudaxp.sys
        Image path: cmudaxp.sys
        Image name: cmudaxp.sys
        Timestamp:        Tue Jun 02 11:11:20 2015 (556D7338)
        CheckSum:         002A7517
        ImageSize:        0032E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  3. Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       21 Oct 2015 #23

    This is the soundcard I recently installed. This is what is strange, I only noticed the crashes started after I had installed it (although I hadn't played much before hand). But when I removed the sound card and the crashes continued so I figured it must be something else.

    Although this is the first time that a game has frozen with the sound continuing
      My ComputerSystem Spec


  4. Posts : 11,811
    Windows 10 Pro
       21 Oct 2015 #24

    Tried updating the driver from ASUS?
      My ComputersSystem Spec


  5. Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       21 Oct 2015 #25

    I originally had the latest drivers from Asus, then I changed to the windows version drivers when the crashes still happened thinking that it might fix it. Will try again tho
      My ComputerSystem Spec


  6. Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       21 Oct 2015 #26

    just froze up again but no BSOD on re-start so no dump files. gonna try again
      My ComputerSystem Spec


  7. Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       21 Oct 2015 #27

    Ok so start game, within 2s BSOD appears. On restart, computer freezes on welcome screen. Force restart. Several BSODs on boot up. Final BSOD occurs when logged in and trying to run the DM file collector

    Attachment 43966
      My ComputerSystem Spec


  8. Posts : 11,811
    Windows 10 Pro
       22 Oct 2015 #28

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia
    The Nvidia Video driver has been flagged
    Code:
    6: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`3e020000 fffff801`3eb13000   nvlddmkm   (deferred)             
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sun Sep 13 23:12:24 2015 (55F5E6B8)
        CheckSum:         00AB4A61
        ImageSize:        00AF3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please update Avira or uninstall Avira
    Code:
    *** WARNING: Unable to verify timestamp for avipbb.sys
    *** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
    
    7: kd> lmvm avipbb
    start             end                 module name
    fffff801`12000000 fffff801`12028000   avipbb   T (no symbols)           
        Loaded symbol image file: avipbb.sys
        Image path: avipbb.sys
        Image name: avipbb.sys
        Timestamp:        Thu Jul 02 11:57:15 2015 (55950AFB)
        CheckSum:         00025BF2
        ImageSize:        00028000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  9. Posts : 38
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       22 Oct 2015 #29

    nvidia drivers cleaned and latest installed. Avira deleted.

    Freeze in game. No BSODs until welcome screen. 2nd freeze after being logged in

    Attachment 44099
      My ComputerSystem Spec


  10. Posts : 11,811
    Windows 10 Pro
       22 Oct 2015 #30

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything
    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok
    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist
      My ComputersSystem Spec


 
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