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  1.    17 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 6
    Windows 10

    BSOD on Windows 10 after about 10 minutes idle, cyclic if unattended


    Hello fellow members,

    Since upgrading my vanilla Lenovo desktop to Windows 10, it freezes about 2 times per workday. The mouse won't move but the cursor is visible. The Caps Lock, Scroll Lock and Num Lock buttons won't toggle the keyboard indicators. I never get to a BSOD. The system needs a hard reset. No error events show up in Event Viewer. Windows Memory Diagnostic reports no issues. The CPU is under light load and nothing overheats on the motherboard.

    However, since either KB3099406 or KB3097617 was intalled by Windows Update, the system BSODs every 10 minutes when unattended. My first reaction was to go to Power Options and choose the High Performance plan, removing all delayed power offs, but it still dies every 10 minutes. BSODs won't occur if I keep the system busy, but then it will eventually freeze as described above.

    Thanks in advance for your suggestions. Here's my last ditch effort before I reinstall Windows 7, which worked flawlessly.

    DM Collector logs: Attachment 43233.

    Cheers,
    Excelosaurus.
      My ComputerSystem Spec
  2.    18 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Hi excelosaurs,

    Welcome to the 10forums.

    The 0x3B(SYSTEM_SERVICE_EXCEPTION) is usually caused by 3rd party drivers, there are however almost no drivers dating earlier then 2015.
    A driver called point64 is dating 2013 and the only one not in 2015, please check Microsoft for driver updates.
    Code:
    point64  point64.sys  Thu Dec 12 14:16:17 2013 (52A9B721)



    BSOD on Windows 10 after about 10 minutes idle, cyclic if unattended Diagnostic Test BSOD on Windows 10 after about 10 minutes idle, cyclic if unattended
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec
  3.    18 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 6
    Windows 10
    Thread Starter

    Thanks. Update:
    1. point64.sys is at the latest version.
    2. Driver Verifier (DV) activated as per the linked tutorial. Note: since doing that, I've left my computer unattended on several occasions and it never BSOD'd. Will check back here after max 48 hours of DV. Also note that the system is performing nominally even with DV.
      My ComputerSystem Spec
  4.    19 Oct 2015 #4
    Join Date : Oct 2015
    Posts : 2
    windows 10

    I'm having the same problem, (shut down every 10 minutes when idle) and have not been able to find a solution. I don't know if Driver Verifier will help. I believe DV will keep your machine from going idle since it is stressing the drivers.
      My ComputerSystem Spec
  5.    19 Oct 2015 #5
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Quote Originally Posted by GaxUser View Post
    I'm having the same problem, (shut down every 10 minutes when idle) and have not been able to find a solution. I don't know if Driver Verifier will help. I believe DV will keep your machine from going idle since it is stressing the drivers.
    Please read BSOD Posting Instructions & How to upload files
      My ComputersSystem Spec
  6.    19 Oct 2015 #6
    Join Date : Oct 2015
    Posts : 6
    Windows 10
    Thread Starter

    GaxUser,

    24 hours into Driver Verifier, the system hasn't BSOD'd; it just froze once. Here are the drivers that DV verifies on my system. Anything in common with yours?

    dump_diskdump.sys
    dump_dumpfve.sys
    dump_storahci.sys
    e1i63x64.sys
    hecix64.sys
    igdkmd64.sys
    ndis.sys
    rtkvhd64.sys
    vboxdrv.sys
    vboxnetadp6.sys
    vboxnetlwf.sys
    vboxusbmon.sys

    Thanks and good luck,
    Excelosaurus.
      My ComputerSystem Spec
  7.    20 Oct 2015 #7
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Yep, that is how verifier acts and why it is recommended to not use the PC activily.
      My ComputersSystem Spec
  8.    21 Oct 2015 #8
    Join Date : Oct 2015
    Posts : 2
    windows 10

    I didn't run verifier since it seemed like a foolish suggestion. I will tell you what I did to work around the problem.
    It seems that something is running after being in an idle state for 10 minutes that fails and you get the blue screen. Like you my first thought was to disable sleep. However, this is exactly the wrong thinking. What I did was tell the computer to go to sleep after 9 minutes, thereby short circuiting the nasty little bugger that's going to turn off the computer in a minute. Obviously not a real solution but good enough for me.
      My ComputerSystem Spec
  9.    21 Oct 2015 #9
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Quote Originally Posted by GaxUser View Post
    I didn't run verifier since it seemed like a foolish suggestion.
    Why do you think that?
      My ComputersSystem Spec
  10.    21 Oct 2015 #10
    Join Date : Oct 2015
    Posts : 6
    Windows 10
    Thread Starter

    Update:
    48 hours into Driver Verifier configured as requested, the system has not BSOD'd; it just froze solid twice, once under light load, and once at night after 4 hours of zero load. What I'd intuitively try now would be to run DV on each individual driver among those in the 1st run, trying to find which stress test makes the system work. But any suggestions are welcome.
      My ComputerSystem Spec

 
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