BSOD randomly browsing internet; ntoskrnl.exe

axe0 · 09 Dec 2015

Mikey5Aces said:

Hey axe0, just curious - if I opened Chrome with my NVIDIA Card and within 2 minutes Chrome stopped responding and the whole computer kinda froze up and then the BSOD Driver Power State Failure appeared, what does that tell you? Als, a lot of times once it restarted if I didn't touch my laptop at all for like 8 or 9 minutes, the BSOD Driver Power State Failure happened. Weird huh for a brand new laptop? What does this sound like to you?

That crash isn't really very specific, it usually is caused by graphics drivers, network drivers, usb drivers or sound drivers but it can vary due to the presence of other software that is also active at the boot process.

With a brand new laptop I would return it and get a new one.
I wouldn't do any analyse on it, but it usually means hardware problems (or drivers but less chance for drivers being the cause)

Mikey5Aces · 09 Dec 2015

axe0 said:

If you see Windows 10 on the sticker, it means Windows 10 was pre-installed.

If you see a different Windows version, it means that the Windows version that you can see on the sticker was pre-installed.

Then why would something about win8 be in the dump file?

axe0 · 09 Dec 2015

Mikey5Aces said:

Then why would something about win8 be in the dump file?

Where do you see win8 exactly in the dump?

Mikey5Aces · 09 Dec 2015

Last question at least tonight - any links to a window 10: removing Bloatware

When I get the new one I would like to remove the Bloatware. Also, it comes with McAfee. I prefer Avast but to be honest, after this first nightmare I am afraid to try and delete McAfee and install Avast. Knowing me I will leave some McAfee files on by mistake and they will conflict with Avast and all hell will break loose lol.

Mikey5Aces · 09 Dec 2015

axe0 said:

Where do you see win8 exactly in the dump?

Default Bucket ID Win8 Driver Fault

That's what it said. That's why I think windows 8 was on the laptop before windows 10. What does that mean?

axe0 · 09 Dec 2015

Windows 10 - Clean Install - Windows 10 Forums

Code:

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

It means the system is using the engine of, in my example, Windows 7.
This is normal, I see it all the time

Mikey5Aces · 09 Dec 2015

axe0 said:

Windows 10 - Clean Install - Windows 10 Forums

Code:

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

It means the system is using the engine of, in my example, Windows 7.
This is normal, I see it all the time

Oh wow, thx. Didn't know that. So that doesn't mean that windows 8 was on before windows 10 huh??

That's good to know. You said that is normal. It says though driver fault. That doesn't sound good does it?

axe0 · 09 Dec 2015

Mikey5Aces said:

Oh wow, thx. Didn't know that. So that doesn't mean that windows 8 was on before windows 10 huh??

That's good to know. You said that is normal. It says though driver fault. That doesn't sound good does it?

A bluescreen is never good, it is a little indication of what direction you need to have.
I'm not really using it anymore, usually with some dumps a direction of where to go is clear without looking at that line.

Mikey5Aces · 09 Dec 2015

axe0 said:

A bluescreen is never good, it is a little indication of what direction you need to have.
I'm not really using it anymore, usually with some dumps a direction of where to go is clear without looking at that line.

Thx for your help axe0. Hopefully this new laptop will be fine. Before I sign off could you answer my last question about if I should delete McAfee for Avast and links to removing Bloatware for window 10?? Thx again. Also if this happens again with this new laptop, then it has to be most likely a driver issue right? Thx again!!!

axe0 · 09 Dec 2015

For the bloatware, I refer to the link of the tutorial for a clean install in post 76
Windows 10 - Clean Install - Windows 10 Forums

For McAfee, I would first find out if it is worth it to keep. I kept it because I had paid for it when I paid for my laptop.
After the subscription expired I removed it, did research for AV's and decided to use Bitdefender.
Although I use Bitdefender, Windows Defender (the build-in) is good and much improved in Windows 8 and higher and Windows Defender is the most stable AV of them all.