1.    15 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 5
    Win 10 Pro 64 bit

    Repeated BSOD (DPC_WATCHDOG_VIOLATION) no specific application


    Hi,

    I have had repeated BSOD with message (DPC_WATCHDOG_VIOLATION) on a Lenovo E550 running Win 10 Pro 6 bit (upgraded from win 8.1pro 64). It occurred:
    1. on sleeping, and
    2. seemingly randomly. i.e. with applications open, idle with no applications open

    I seem to have got around (1) by unchecking the "Turn on fast startup" option in Power Options. but the BSOD continues to occur at other times.

    I have used the Lenovo System update tool to update the drivers it can but have reached the limit of my current capabilities/knowledge so am looking for some help interpreting the dump files and troublshooting

    Per BSOD posting instructions I've run the utility and attached the zip file to the post.

    Thanks for any advice/direction.
      My ComputerSystem Spec
  2.    15 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Hi obiwan,

    Welcome to the 10forums.

    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer.
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    
    3: kd> lmvm atikmdag
    start             end                 module name
    fffff800`b6420000 fffff800`b7927000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Jun 23 03:34:51 2015 (5588B7BB)
        CheckSum:         014A1763
        ImageSize:        01507000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please check your manufacturer for driver updates for the sound driver and Intel Storage Rapid Technology driver.
    You might want to disable the ISRT service.
    Code:
    *** WARNING: Unable to verify timestamp for CHDRT64.sys
    *** ERROR: Module load completed but symbols could not be loaded for CHDRT64.sys
    
    3: kd> lmvm CHDRT64
    start             end                 module name
    fffff801`1d4b0000 fffff801`1d633000   CHDRT64  T (no symbols)           
        Loaded symbol image file: CHDRT64.sys
        Image path: \SystemRoot\system32\drivers\CHDRT64.sys
        Image name: CHDRT64.sys
        Timestamp:        Tue Mar 10 06:36:29 2015 (54FE82DD)
        CheckSum:         00177D4B
        ImageSize:        00183000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    
    2: kd> lmvm iastora
    start             end                 module name
    fffff801`b5580000 fffff801`b58fd000   iaStorA  T (no symbols)           
        Loaded symbol image file: iaStorA.sys
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Fri Aug 22 23:26:36 2014 (53F7B58C)
        CheckSum:         0015BEA1
        ImageSize:        0037D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Old drivers, please check for updates as far as possible, for Intel you probably need to be at your manufacturer.
    Code:
    VSApiNt  VSApiNt.sys  Sat Aug 30 15:03:46 2014 (5401CBB2) // Trend Micro
    VClone   VClone.sys   Sat May 03 18:53:40 2014 (53651F14) // Elborate Bytes, update software
    TmPreFlt TmPreFlt.sys Sat Aug 30 15:11:25 2014 (5401CD7D) // Trend Micro
    tmtdi    tmtdi.sys    Wed Jul 15 11:35:55 2009 (4A5DA2FB) // Trend Micro
    TmXPFlt  TmXPFlt.sys  Sat Aug 30 15:11:38 2014 (5401CD8A) // Trend Micro
    Tppwr64v Tppwr64v.sys Wed Apr 17 14:14:17 2013 (516E9219) // Thinkpad driver
    mbam     mbam.sys     Wed Sep 03 19:50:25 2014 (540754E1) // Malwarebytes, update software
    iwdbus   iwdbus.sys   Sat Oct 04 02:31:12 2014 (542F3FD0) // Intel driver
    IntelPcc IntelPcc.sys Fri Sep 05 01:05:04 2014 (5408F020) // Intel driver
    Apsx64   Apsx64.sys   Thu Sep 18 07:03:46 2014 (541A67B2) // Lenove, part of thinkpad
    ApsHM64  ApsHM64.sys  Thu Sep 18 07:01:08 2014 (541A6714) // Lenovo
      My ComputersSystem Spec
  3.    15 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 5
    Win 10 Pro 64 bit
    Thread Starter

    Hi axe0,
    Thanks for your help and advice.
    I'm working through your recommended actions now. Will let you now how I go.
      My ComputerSystem Spec
  4.    16 Oct 2015 #4
    Join Date : Oct 2015
    Posts : 5
    Win 10 Pro 64 bit
    Thread Starter

    Hi axe0

    1. Have uninstalled and reinstalled AMD drivers using utility and manuf. drivers per instructions
    2. Updated sound driver using Lenovo System Update tool but it driverquery does not report a newer date for CHDRT64.sys
    3. Updated intel drivers using Lenovo System Update tool but it driverquery does not report a newer date for iwdbus or IntelPcc
    3. Updated Intel Rapid Storage Technology driver using Lenovo System Update tool but it driverquery does not report a newer date for iaStorA
    4. I have not worked out how to disable the Intel Rapid Storage Technology service - I couldn't see a service with a similar name
    5. Uninstalled application associated with VClone driver

    Should I rerun the BSOD forum tool to confirm any changes?

    Early days yet, but I have not have a BSOD since updates above. Monitoring to see it reoccurs.

    Thanks very much for your assistance.
      My ComputerSystem Spec
  5.    16 Oct 2015 #5
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    The reason why you cannot find the IRST service is because it is not installed, I didn't check it properly.

    Is Trend Micro checked for software updates? Trend Micro has a driver from 2009 that is not compatible with Windows 10.
      My ComputersSystem Spec
  6.    16 Oct 2015 #6
    Join Date : Oct 2015
    Posts : 5
    Win 10 Pro 64 bit
    Thread Starter

    axe0,

    Thanks for letting me know about the IRST Service.

    I haven't updated trend micro. Appreciate you highlighting that its not compatible with Windows 10. I will update to a Windows 10 compatible anti virus.

    Still haven't had a BSOD in > 24 hours. A good sign given I had 14 BSODs yesterday.

    fingers crossed...
      My ComputerSystem Spec
  7.    16 Oct 2015 #7
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Nice to hear

    Let me know how it goes.
      My ComputersSystem Spec
  8.    21 Oct 2015 #8
    Join Date : Oct 2015
    Posts : 5
    Win 10 Pro 64 bit
    Thread Starter

    Marked as solved. Still no BSODs since driver updates 4 days ago.
    Still looking at updating the antivirus, but it does not appear to be causing any issues.
    Thanks again axe0!
      My ComputerSystem Spec
  9.    21 Oct 2015 #9
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    You're welcome
    Glad I could help.
      My ComputersSystem Spec

 


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