Windows 10: BSOD - Multiple - SYSTEM_SERVICE_EXCEPTION - KMODE_EXCEPTION_NOT_HANDL Solved

  1.    15 Oct 2015 #1

    BSOD - Multiple - SYSTEM_SERVICE_EXCEPTION - KMODE_EXCEPTION_NOT_HANDL


    Multiple BSODS on my pc.
    This is a *relatively* fresh install of windows 10 professional

    System was running fine for approximately 6-8 hours and then suddenly ran into multiple BSODS:

    KMODE_EXCEPTION_NOT_HANDLED
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    SYSTEM_SERVICE_EXCEPTION
      My ComputerSystem Spec


  2. Posts : 12,494
    Windows 10 Pro
       15 Oct 2015 #2

    Hi AimWorks,

    Welcome to the 10forums.

    It looks like Google Chrome requested extra memory from the Virtual Memory but was not allowed to do so.
    Please update/reinstall or uninstall Google Chrome.
    Code:
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff8034ca1fb1d to fffff8034ca2039e
    
    STACK_TEXT:  
    ffffd000`2666b7d0 fffff803`4ca1fb1d : ffff7c65`cd45c2e6 00000000`00000004 00000000`000018fc 00000000`00000001 : nt!MmQueryVirtualMemory+0x86e
    ffffd000`2666b940 fffff803`4c76f863 : 000000ec`652037a0 00000000`00000001 00000000`00000000 00000000`00000000 : nt!NtQueryVirtualMemory+0x25
    ffffd000`2666b990 00007ffe`8a71372a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    000000ec`4af1e948 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`8a71372a
    
    
    FOLLOWUP_IP: 
    nt!MmQueryVirtualMemory+86e
    fffff803`4ca2039e 483938          cmp     qword ptr [rax],rdi
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MmQueryVirtualMemory+86e
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  55d5626b
    
    IMAGE_VERSION:  10.0.10240.16463
    
    STACK_COMMAND:  .cxr 0xffffd0002666adb0 ; kb
    
    IMAGE_NAME:  memory_corruption
    
    BUCKET_ID_FUNC_OFFSET:  86e
    
    FAILURE_BUCKET_ID:  0x3B_nt!MmQueryVirtualMemory
      My ComputersSystem Spec

  3.    15 Oct 2015 #3

    Thanks for your rapid response Axe0!

    It's interesting how chrome could cause so many issues - I actually just installed it today.

    To follow up though, some of these blue-screens have occurred once I reach the Win 10 login screen. I'll either get blue-screened either as I'm typing in the password or shortly after I've hit enter. Then i'll basically reach a bluescreen loop where I attempt to log in -> bluescreen - > restart -> attempt to log in - > bluescreen -> restart (and repeat)

    Actually this JUST happened to me (3 times), while I was trying to login on my desktop to reply here.
    I eventually managed to log in by starting windows once in safe mode (but I did not do anything else) and then rebooting in normal mode

    These 3 dmp files are blue screens that occurred while logging in (this just occurred moments ago)
    101515-6750-01.dmp
    101515-6750-01.dmp
    101515-6750-01.dmp

    I attached them in a new set - ARTURIA-Thu_10_15_2015__32923_38

    Is this still the result of chrome or is there something else/other factors in play that are causing these BSODs

    Thank you again for all your help!
      My ComputerSystem Spec


  4. Posts : 12,494
    Windows 10 Pro
       15 Oct 2015 #4

    Please run MemTest86+



    BSOD - Multiple - SYSTEM_SERVICE_EXCEPTION - KMODE_EXCEPTION_NOT_HANDL Diagnostic Test BSOD - Multiple - SYSTEM_SERVICE_EXCEPTION - KMODE_EXCEPTION_NOT_HANDL
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Code:
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    MEMORY_CORRUPTOR:  ONE_BIT
    
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
    
    BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:memory_corruption_one_bit
    
    FAILURE_ID_HASH:  {e3faf315-c3d0-81db-819a-6c43d23c63a7}
    
    Followup: memory_corruption
      My ComputersSystem Spec

  5.    15 Oct 2015 #5

    I accidentally got Memtest86 (without the plus) and I'm currently letting it run.
    Once this test completes, I'll run Memtest86+ as you instructed.

    One thing I noticed was Memtest86+ hasn't been updated in a while, will it support DDR4 memory testing?
      My ComputerSystem Spec


  6. Posts : 12,494
    Windows 10 Pro
       16 Oct 2015 #6

    That is a question I cannot answer, I would doubt it as MT86+ hasn't updates in a while but I've seen it working and not working with DDR4.
      My ComputersSystem Spec

  7.    16 Oct 2015 #7

    On Memtest86, initially I ran 4 passes (default settings - I know you said to run at least 8) earlier today and it completed without error. I was going to run Memtest86+ but I couldn't get that to properly work so I went back to Passmark's Memtest86.

    I just set Memtest86 to run 10 passes and it immediately triggered 19 errors. I'll let this test continue on as I head to bed and post the results once it finishes.

    I just wanted to ask based on these preliminary results, is this conclusive enough to rule bad memory (either bad RAM, a bad slot on my motherboard or both)?

    Thanks again for your continued support and help!
      My ComputerSystem Spec


  8. Posts : 12,494
    Windows 10 Pro
       16 Oct 2015 #8

    1 error is enough to say either a bad stick or bad slot is causing this.
    Depending on how much sticks you have, you need to test each stick in each used slot separately from the other(s) which is time consuming.
      My ComputersSystem Spec

  9.    22 Oct 2015 #9

    Replaced the RAM but not the Mobo.

    Got another BSOD, would you mind taking a look for me?
    I was using Bitdefender Internet Security right when it happened.

    I know internet security tools can cause BSODS and drivers to lock up sometimes so I wanted to see what caused this.
    Last edited by AimWorks; 22 Oct 2015 at 03:49.
      My ComputerSystem Spec


  10. Posts : 12,494
    Windows 10 Pro
       22 Oct 2015 #10

    As you say Bitdefender, the active virus control driver has been flagged
    Code:
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
    Looking at the date of this driver, it is not supported by Windows 10 Pro.
    Please check Bitdefender for software updates, or uninstall Bitdefender
    Code:
    6: kd> lmvm avc3
    start             end                 module name
    fffff801`69050000 fffff801`691a4000   avc3     T (no symbols)           
        Loaded symbol image file: avc3.sys
        Image path: \SystemRoot\system32\DRIVERS\avc3.sys
        Image name: avc3.sys
        Timestamp:        Tue May 12 14:14:53 2015 (5551EEBD)
        CheckSum:         001583D6
        ImageSize:        00154000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


 

Related Threads
Bsod system_service_exception in BSOD Crashes and Debugging
Hello there, I have just installed Windows 10 and this is happening very often: SYSTEM_SERVICE_EXCEPTION After googling about this I came to this forum. I followed this instructions ( but I don't know where to look for help. This is the link...
BSOD system_service_exception, when playing in BSOD Crashes and Debugging
Hello I am beginning to get a BSOD system_service_exception, when i play a game on my pc. 41818 Thenk you for your help, Anders
BSOD SYSTEM_SERVICE_EXCEPTION atikmdag.sys in BSOD Crashes and Debugging
Hello Guys, i have been getting an error whenever i install my graphics drivers. Any version i use results in a BSOD on startup. the BSOD says: SYSTEM_SERVICE_EXCEPTION (atikmdag.sys) Also, whenever my computer restarts it shuts straight off...
Solved BSOD System_Service_Exception Ks.sys in BSOD Crashes and Debugging
Hello, I recently clean installed Windows 10. After reinstalling the drivers and software somewhere along the way my connection went down and wouldn't go back up. In the reboot process it froze, so I had to do a force shutdown. As soon as...
BSOD: WIndows 10 SYSTEM_SERVICE_EXCEPTION in BSOD Crashes and Debugging
Firstly, I would like to say sorry if my English is not enough. My laptop runs windows 10 pro, and a while ago when I just browsing my laptop got BSOD that the code said SYSTEM_SERVICE_EXCEPTION *(nettion.sys)/(netio.sys)* I forgot the last part....

Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:10.
Find Us