1.    15 Oct 2015 #1


    Multiple BSODS on my pc.
    This is a *relatively* fresh install of windows 10 professional

    System was running fine for approximately 6-8 hours and then suddenly ran into multiple BSODS:

      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       15 Oct 2015 #2

    Hi AimWorks,

    Welcome to the 10forums.

    It looks like Google Chrome requested extra memory from the Virtual Memory but was not allowed to do so.
    Please update/reinstall or uninstall Google Chrome.
    PROCESS_NAME:  chrome.exe
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff8034ca1fb1d to fffff8034ca2039e
    ffffd000`2666b7d0 fffff803`4ca1fb1d : ffff7c65`cd45c2e6 00000000`00000004 00000000`000018fc 00000000`00000001 : nt!MmQueryVirtualMemory+0x86e
    ffffd000`2666b940 fffff803`4c76f863 : 000000ec`652037a0 00000000`00000001 00000000`00000000 00000000`00000000 : nt!NtQueryVirtualMemory+0x25
    ffffd000`2666b990 00007ffe`8a71372a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    000000ec`4af1e948 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`8a71372a
    fffff803`4ca2039e 483938          cmp     qword ptr [rax],rdi
    SYMBOL_NAME:  nt!MmQueryVirtualMemory+86e
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_VERSION:  10.0.10240.16463
    STACK_COMMAND:  .cxr 0xffffd0002666adb0 ; kb
    IMAGE_NAME:  memory_corruption
    FAILURE_BUCKET_ID:  0x3B_nt!MmQueryVirtualMemory
      My ComputersSystem Spec

  3.    15 Oct 2015 #3

    Thanks for your rapid response Axe0!

    It's interesting how chrome could cause so many issues - I actually just installed it today.

    To follow up though, some of these blue-screens have occurred once I reach the Win 10 login screen. I'll either get blue-screened either as I'm typing in the password or shortly after I've hit enter. Then i'll basically reach a bluescreen loop where I attempt to log in -> bluescreen - > restart -> attempt to log in - > bluescreen -> restart (and repeat)

    Actually this JUST happened to me (3 times), while I was trying to login on my desktop to reply here.
    I eventually managed to log in by starting windows once in safe mode (but I did not do anything else) and then rebooting in normal mode

    These 3 dmp files are blue screens that occurred while logging in (this just occurred moments ago)

    I attached them in a new set - ARTURIA-Thu_10_15_2015__32923_38

    Is this still the result of chrome or is there something else/other factors in play that are causing these BSODs

    Thank you again for all your help!
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       15 Oct 2015 #4

    Please run MemTest86+


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    MODULE_NAME: memory_corruption
    IMAGE_NAME:  memory_corruption
    FOLLOWUP_NAME:  memory_corruption
    FAILURE_ID_HASH_STRING:  km:memory_corruption_one_bit
    FAILURE_ID_HASH:  {e3faf315-c3d0-81db-819a-6c43d23c63a7}
    Followup: memory_corruption
      My ComputersSystem Spec

  5.    15 Oct 2015 #5

    I accidentally got Memtest86 (without the plus) and I'm currently letting it run.
    Once this test completes, I'll run Memtest86+ as you instructed.

    One thing I noticed was Memtest86+ hasn't been updated in a while, will it support DDR4 memory testing?
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       16 Oct 2015 #6

    That is a question I cannot answer, I would doubt it as MT86+ hasn't updates in a while but I've seen it working and not working with DDR4.
      My ComputersSystem Spec

  7.    16 Oct 2015 #7

    On Memtest86, initially I ran 4 passes (default settings - I know you said to run at least 8) earlier today and it completed without error. I was going to run Memtest86+ but I couldn't get that to properly work so I went back to Passmark's Memtest86.

    I just set Memtest86 to run 10 passes and it immediately triggered 19 errors. I'll let this test continue on as I head to bed and post the results once it finishes.

    I just wanted to ask based on these preliminary results, is this conclusive enough to rule bad memory (either bad RAM, a bad slot on my motherboard or both)?

    Thanks again for your continued support and help!
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       16 Oct 2015 #8

    1 error is enough to say either a bad stick or bad slot is causing this.
    Depending on how much sticks you have, you need to test each stick in each used slot separately from the other(s) which is time consuming.
      My ComputersSystem Spec

  9.    22 Oct 2015 #9

    Replaced the RAM but not the Mobo.

    Got another BSOD, would you mind taking a look for me?
    I was using Bitdefender Internet Security right when it happened.

    I know internet security tools can cause BSODS and drivers to lock up sometimes so I wanted to see what caused this.
    Last edited by AimWorks; 22 Oct 2015 at 03:49.
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       22 Oct 2015 #10

    As you say Bitdefender, the active virus control driver has been flagged
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
    Looking at the date of this driver, it is not supported by Windows 10 Pro.
    Please check Bitdefender for software updates, or uninstall Bitdefender
    6: kd> lmvm avc3
    start             end                 module name
    fffff801`69050000 fffff801`691a4000   avc3     T (no symbols)           
        Loaded symbol image file: avc3.sys
        Image path: \SystemRoot\system32\DRIVERS\avc3.sys
        Image name: avc3.sys
        Timestamp:        Tue May 12 14:14:53 2015 (5551EEBD)
        CheckSum:         001583D6
        ImageSize:        00154000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


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