BSOD Every few days. Usually SYSTEM_SERVICE_EXCEPTION.

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  1. Posts : 6
    Windows 10
       #1

    BSOD Every few days. Usually SYSTEM_SERVICE_EXCEPTION.


    Hello! I've been having blue screens for a long time now. I've even had them on Windows 7. I can not really replicate the problem and I am not sure what causes it. Most of the time it happens when I am watching YouTube or Twitch, but the most recent one happened when playing the new Star Wars: Battlefront Beta. The BSOD seems to happen around twice a week and sometimes it will be nonexistent for a little while. I am getting concerned and would like to fix it! Thanks for any help and insight you can give me!

    Specs:
    CPU: AMD FX-8350
    Graphics: XFX Radeon HD 7870 Double Dissapation Edition
    HDD: 1 TB Seagate (I think)
    RAM: 8 GB, 1 stick, Corsair XMS3 DDR3
    Motherboard: ASUS M5A97 LE R2.0
    DM Log File: Attachment 42450
      My Computer

  2. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #2

    Hi Gaklord,

    Welcome to the 10forums.

    Please remove MSI Afterburner, this software is known for causing BSOD's.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.

    Have you tried a clean install after upgrading?
      My Computers


  3. Posts : 6
    Windows 10
    Thread Starter
       #3

    Thanks for your help! I have removed MSI Afterburner and Daemon Tools and it says that I do not have any SPTD installed on my computer any longer. I didn't do a clean install after upgrading but rather transferred all of my old files over. Hopefully I won't see any more bluescreens! Again, thank you so much!
      My Computer

  4. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #4

    Actually, I think there are bugs from the upgrade involved/causing it.
      My Computers


  5. Posts : 6
    Windows 10
    Thread Starter
       #5

    axe0 said:
    Actually, I think there are bugs from the upgrade involved/causing it.
    I've had the same bluescreens in Windows 7 about as frequently. It makes sense that these programs could be causing my bluescreens because I believe I had started getting them around the time I installed those programs.
      My Computer

  6. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #6

    Gaklord said:
    I've had the same bluescreens in Windows 7 about as frequently. It makes sense that these programs could be causing my bluescreens because I believe I had started getting them around the time I installed those programs.
    Alright :)
    If you still get BSOD's after removing the programs, please run the tool again and upload the zip file
      My Computers


  7. Posts : 6
    Windows 10
    Thread Starter
       #7

    Unfortunately, I had another blue screen. :/ Here's the files. Attachment 42911
      My Computer

  8. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #8

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Max, please remove them as it may cause trouble.


    Bitdefender's main active protection process is active at the time of the crashes.
    Please uninstall Bitdefender using the appropriate uninstall tool you can find here
    Code:
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  vsserv.exe
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff801707d616e to fffff801706adb04
      My Computers


  9. Posts : 6
    Windows 10
    Thread Starter
       #9

    Bitdefender is my antivirus software and removing it seems sort of dangerous, plus I've paid a nice amount of money for it. If I do a clean install of the program would that fix anything or should I just completely remove it?
      My Computer

  10. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #10

    A re-installation may help.
    My guess is that you haven't removed it before the upgrade? If so then there is a great chance that a clean installation of Bitdefender helps.
      My Computers


 
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