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  1.    12 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 6
    Windows 10

    BSOD Every few days. Usually SYSTEM_SERVICE_EXCEPTION.


    Hello! I've been having blue screens for a long time now. I've even had them on Windows 7. I can not really replicate the problem and I am not sure what causes it. Most of the time it happens when I am watching YouTube or Twitch, but the most recent one happened when playing the new Star Wars: Battlefront Beta. The BSOD seems to happen around twice a week and sometimes it will be nonexistent for a little while. I am getting concerned and would like to fix it! Thanks for any help and insight you can give me!

    Specs:
    CPU: AMD FX-8350
    Graphics: XFX Radeon HD 7870 Double Dissapation Edition
    HDD: 1 TB Seagate (I think)
    RAM: 8 GB, 1 stick, Corsair XMS3 DDR3
    Motherboard: ASUS M5A97 LE R2.0
    DM Log File: Attachment 42450
      My ComputerSystem Spec
  2.    13 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Hi Gaklord,

    Welcome to the 10forums.

    Please remove MSI Afterburner, this software is known for causing BSOD's.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.

    Have you tried a clean install after upgrading?
      My ComputersSystem Spec
  3.    13 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 6
    Windows 10
    Thread Starter

    Thanks for your help! I have removed MSI Afterburner and Daemon Tools and it says that I do not have any SPTD installed on my computer any longer. I didn't do a clean install after upgrading but rather transferred all of my old files over. Hopefully I won't see any more bluescreens! Again, thank you so much!
      My ComputerSystem Spec
  4.    13 Oct 2015 #4
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Actually, I think there are bugs from the upgrade involved/causing it.
      My ComputersSystem Spec
  5.    13 Oct 2015 #5
    Join Date : Oct 2015
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Actually, I think there are bugs from the upgrade involved/causing it.
    I've had the same bluescreens in Windows 7 about as frequently. It makes sense that these programs could be causing my bluescreens because I believe I had started getting them around the time I installed those programs.
      My ComputerSystem Spec
  6.    13 Oct 2015 #6
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Quote Originally Posted by Gaklord View Post
    I've had the same bluescreens in Windows 7 about as frequently. It makes sense that these programs could be causing my bluescreens because I believe I had started getting them around the time I installed those programs.
    Alright
    If you still get BSOD's after removing the programs, please run the tool again and upload the zip file
      My ComputersSystem Spec
  7.    15 Oct 2015 #7
    Join Date : Oct 2015
    Posts : 6
    Windows 10
    Thread Starter

    Unfortunately, I had another blue screen. :/ Here's the files. Attachment 42911
      My ComputerSystem Spec
  8.    16 Oct 2015 #8
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Max, please remove them as it may cause trouble.


    Bitdefender's main active protection process is active at the time of the crashes.
    Please uninstall Bitdefender using the appropriate uninstall tool you can find here
    Code:
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  vsserv.exe
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff801707d616e to fffff801706adb04
      My ComputersSystem Spec
  9.    16 Oct 2015 #9
    Join Date : Oct 2015
    Posts : 6
    Windows 10
    Thread Starter

    Bitdefender is my antivirus software and removing it seems sort of dangerous, plus I've paid a nice amount of money for it. If I do a clean install of the program would that fix anything or should I just completely remove it?
      My ComputerSystem Spec
  10.    16 Oct 2015 #10
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    A re-installation may help.
    My guess is that you haven't removed it before the upgrade? If so then there is a great chance that a clean installation of Bitdefender helps.
      My ComputersSystem Spec

 
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