BSOD Video_TDR_Failure igdkmd64.sys while using bluestacks

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  1. Posts : 25
    Windows 10 Home 64bit & Windows 8 Home 64bit
       #1

    BSOD Video_TDR_Failure igdkmd64.sys while using bluestacks


    I was using bluestacks when BSOD happened.
    Everything went blue and it said your pc has just run in to trouble we are collecting the error files then you can restart. If you need help with this error search this Video_TDR_Failure igdkmd64.sys
    not exactly what said :) but yeah Video_TDR_Failure igdkmd64.sys

    Also I recently got this crash
    Attachment 42271

    My Graphic driver is up to date. I tried uninstalling it then installing it back again but still happens.
    Attachment 42272
      My Computer

  2. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #2

    Hi ace1user,

    Welcome to the 10forums.

    Please move some files from the D partition to increase the free space to at least 10-15%.
    Every partition needs at least 10-15% free space so Windows can do its thing in the background.
    warning   Warning
    Less free space could cause BSOD's


    The error 0x116(VIDEO_TDR_FAILURE) is related to the GPU.
    Please uninstall everything of Intel using Display Driver Uninstaller and install new drivers from your manufacturer.
      My Computers


  3. Posts : 25
    Windows 10 Home 64bit & Windows 8 Home 64bit
    Thread Starter
       #3

    axe0 said:
    Hi ace1user,

    Welcome to the 10forums.

    Please move some files from the D partition to increase the free space to at least 10-15%.
    Every partition needs at least 10-15% free space so Windows can do its thing in the background.
    warning   Warning
    Less free space could cause BSOD's


    The error 0x116(VIDEO_TDR_FAILURE) is related to the GPU.
    Please uninstall everything of Intel using Display Driver Uninstaller and install new drivers from your manufacturer.
    D partition is the recovery drive that came with the hp p157sa notebook/laptop and I never touched it is used for system wipe, factory reset etc... and C is my main drive and has way than 15 % of space. Also hp manufacturer display driver isn't compatible for some reason. Also when I uninstalled driver from device manage before posting this thread the driver comes back after reboot
      My Computer

  4. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #4

    Alright, then it is fine.

    Please use DDU and install the drivers from your manufacturer in case of corruption.

    That is normal behaviour, Windows automatically installs drivers when you have removed then and not installed a new driver.
      My Computers


  5. Posts : 25
    Windows 10 Home 64bit & Windows 8 Home 64bit
    Thread Starter
       #5

    axe0 said:
    Alright, then it is fine.

    Please use DDU and install the drivers from your manufacturer in case of corruption.

    That is normal behaviour, Windows automatically installs drivers when you have removed then and not installed a new driver.
    Errrm.... I have done that before still no luck
    Also when I do that I get more BSOD'S and driver crashes
      My Computer

  6. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #6

    Yep, something you can say after 2-3 weeks

    How is it going meanwhile?
    Experienced any BSOD?
      My Computers


  7. Posts : 25
    Windows 10 Home 64bit & Windows 8 Home 64bit
    Thread Starter
       #7

    axe0 said:
    Yep, something you can say after 2-3 weeks

    How is it going meanwhile?
    Experienced any BSOD?
    Sorry I completley forgot :)
    No BSOD but i do get the driver crashes
      My Computer


  8. Posts : 25
    Windows 10 Home 64bit & Windows 8 Home 64bit
    Thread Starter
       #8

    Also something in the driver crash error shows Windows 8.1(r) im on 10
      My Computer

  9. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #9

    Glad to hear that :)

    For driver issues, Drivers and Hardware is the place to be.
      My Computers


  10. Posts : 25
    Windows 10 Home 64bit & Windows 8 Home 64bit
    Thread Starter
       #10

    axe0 said:
    Glad to hear that :)

    For driver issues, Drivers and Hardware is the place to be.
    I found this software WhoCrashed and it identifies the causes of the BSOD'S here is mine:

    System Information (local)

    Computer name: HP-HOME
    Windows version: Windows 10 , 10.0, build: 10240
    Windows dir: C:\WINDOWS
    Hardware: HP Pavilion 15 Notebook PC , Hewlett-Packard, 227E
    CPU: GenuineIntel Intel(R) Core(TM) i5-4288U CPU @ 2.60GHz Intel586, level: 6
    4 logical processors, active mask: 15
    RAM: 8516689920 bytes total




    Crash Dump Analysis


    Crash dump directory: C:\WINDOWS\Minidump

    Crash dumps are enabled on your computer.

    On Thu 15/10/2015 16:56:57 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\101515-22875-01.dmp
    This was probably caused by the following module: watchdog.sys (watchdog+0x3C3D)
    Bugcheck code: 0x119 (0x1, 0x11386E, 0x11386F, 0xFFFFE0014A6E23B0)
    Error: VIDEO_SCHEDULER_INTERNAL_ERROR
    file path: C:\WINDOWS\system32\drivers\watchdog.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Watchdog Driver
    Bug check description: This indicates that the video scheduler has detected a fatal violation.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Thu 15/10/2015 16:56:57 GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: watchdog.sys (watchdog!WdLogEvent5_WdCriticalError+0xCD)
    Bugcheck code: 0x119 (0x1, 0x11386E, 0x11386F, 0xFFFFE0014A6E23B0)
    Error: VIDEO_SCHEDULER_INTERNAL_ERROR
    file path: C:\WINDOWS\system32\drivers\watchdog.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Watchdog Driver
    Bug check description: This indicates that the video scheduler has detected a fatal violation.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sun 11/10/2015 15:58:18 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\101115-21125-01.dmp
    This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x16560)
    Bugcheck code: 0x116 (0xFFFFE000691204C0, 0xFFFFF80023926560, 0x0, 0xD)
    Error: VIDEO_TDR_ERROR
    file path: C:\WINDOWS\system32\drivers\igdkmd64.sys
    product: Intel HD Graphics Drivers for Windows 8(R)
    company: Intel Corporation
    description: Intel Graphics Kernel Mode Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
    Google query: Intel Corporation VIDEO_TDR_ERROR





    Conclusion


    3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



      My Computer


 
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