Computer Hard Freezes Randomly - No Error logs or Memory dumps

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  1. PayneTrain's Avatar
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
       #1

    Computer Hard Freezes Randomly - No Error logs or Memory dumps


    I posted on Sevenforums a few days ago regarding this issue:
    For some backstory: I built this computer in late Feb of 2015. Over the last 5/7 months (two of which - July and August - I wasn't around to use it) and have had several issues with it since
    • Early March - Random BSOD relation to Shadowcopy files (reinstalled OS, issue ceisted)


    • Early September - Several random BSOD due to GPU drivers (uninstalling and reinstalling the drivers in Safe Mode - doing so in regular boot mode caused a BSOD - fixed this)


    • Late September - Single, random BSOD again. However, the computer could not get past the Windows Repair Environment (reinstalled the OS, issue ceisted)


    • Now - random freezing every few days to as often as once every few hours. This is my current issue.

    These freezes will occur suddenly and with no warning. One second I'll be watching a video, browsing, or playing a game then the next I'll be stuck. Any audio will loop constantly and the screen will be stuck at the last "frame". I've left it for as long as 30 minutes and it will not crash or bluescreen. The only option is to simply hold the Power button.
    The event viewer will not have any error or warnings at the time of the freeze but will only have the error regarding the computer shutdown being forced at the time I hold the Power button.


    I was suggested to check for temps (all were normal) and perform a clean install of Windows 10 (I had upgraded from Windows 7). I had another hard freeze today similar to the ones I was having before. The issue is back and I'm unsure of what to do next. Is this no longer a software issue if reinstalling the OS was unsuccessful?

    Thanks for your time!
      My Computer

  2. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #2

    Hi PayneTrain,

    As this is a fresh installation it is likely a hard drive failing.
    Please test all your hard drives.
    Skip SeaTools on SSD's.



    Diagnostics Test

     HDD & SSD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check - Windows 7 Help Forums
      My Computers

  3. PayneTrain's Avatar
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
    Thread Starter
       #3

    axe0 said:
    Run SeaTools.
    SeaTools tests returned negative for errors.
    axe0 said:
    Run chkdsk
    chkdsk returned negative for errors on both disks.
    Last edited by PayneTrain; 12 Oct 2015 at 16:13. Reason: Formatting
      My Computer

  4. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #4

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it find
      My Computers

  5. PayneTrain's Avatar
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
    Thread Starter
       #5

    I ran a SFC two days ago and the results were negative.

    However, the first SFC scan this afternoon returned positive for corrupted system files. After a restart, the second SFC did return negative for issues.
      My Computer

  6. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #6

    Please read BSOD Posting Instructions & How to upload files
    We'll need the logs as I don't want to suggest things without a lead for why I would suggest it.
      My Computers

  7. PayneTrain's Avatar
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
    Thread Starter
       #7

    Sorry, I misunderstood your instructions regarding the CBS file. It's available in the Dropbox link below.

    Dropbox - CBS.log
      My Computer

  8. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #8

    What did SFC say?
    I don't see any corruption or missing file or other problems.
      My Computers

  9. PayneTrain's Avatar
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
    Thread Starter
       #9

    It said something along the lines of "successfully found and repaired files". Did the second scan possibly overwrite the first log?
      My Computer

  10. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #10

    The scan everytime writes to the same log file.
      My Computers


 
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