Windows 10: Random black screen and restart, bugcheck 0x0000116 in event viewer Solved

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  1. MrNeeds's Avatar
    Posts : 463
    Windows 10 Home 64bit
       09 Oct 2015 #1

    Random black screen and restart, bugcheck 0x0000116 in event viewer


    Hey guys, not posted in here before, but having a few issues with my windows 10 installation, had a few problems with the previous installation so formatted and re-installed windows 10 only to be faced with the same issue, so posting here.



    below is the BSOD collection and all relevant information.


    Issue: black screen randomly happens, can be doing anything from playing a windows store game to just browsing the web, checked the event viewer and each time it happens a bugcheck shows with error 0x116 which is a graphics driver crash and failure to recover, I know that much, so, any hopes of fixing it? Never happened on windows 7, problem is specific to windows 10, tried editing the registry: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/GraphicsDrivers TdrDelay and adding a value to 8 as provided here: https://support.microsoft.com/en-us/kb/2665946
      My ComputerSystem Spec

  2. Laith's Avatar
    Posts : 88
    Windows 7 Professional x64
       10 Oct 2015 #2

    Hey there!
    The problem is caused by your graphics driver. Run Display Driver Uninstaller(DDU)
    Make sure you tick the Uninstall C:/AMD and C:/NIVIDA folders while you are in DDU when you are done running DDU install your graphics driver again and you should be good to go! This is the guide for DDU: Display Driver Uninstaller: How to use - Windows 7 Help Forums
      My ComputerSystem Spec

  3. MrNeeds's Avatar
    Posts : 463
    Windows 10 Home 64bit
    Thread Starter
       10 Oct 2015 #3

    Thanks Laith, i'll give it a try and report back soon.
      My ComputerSystem Spec

  4. Laith's Avatar
    Posts : 88
    Windows 7 Professional x64
       10 Oct 2015 #4

    Sounds good.
      My ComputerSystem Spec

  5. MrNeeds's Avatar
    Posts : 463
    Windows 10 Home 64bit
    Thread Starter
       10 Oct 2015 #5

    right, an update, I've had my pc on for about a hour now and watching videos on YouTube, playing windows store games and it appears to be working fine, if any issues arise, I'll give you a heads up, but in the meantime, enjoy some rep points :)
      My ComputerSystem Spec

  6. Laith's Avatar
    Posts : 88
    Windows 7 Professional x64
       10 Oct 2015 #6

    That's good to hear, and thanks!
      My ComputerSystem Spec

  7. MrNeeds's Avatar
    Posts : 463
    Windows 10 Home 64bit
    Thread Starter
       10 Oct 2015 #7

    nope, just crashed again, same bug check code in event viewer, want another DMP?
      My ComputerSystem Spec

  8. Laith's Avatar
    Posts : 88
    Windows 7 Professional x64
       10 Oct 2015 #8

    If it's the same bugcheck run Furmark.
    Video Card - Stress Test with Furmark - Windows 7 Help Forums

    Remember if the temps goes too high stop the test.
      My ComputerSystem Spec

  9. MrNeeds's Avatar
    Posts : 463
    Windows 10 Home 64bit
    Thread Starter
       10 Oct 2015 #9

    Laith said: View Post
    If it's the same bugcheck run Furmark.
    Video Card - Stress Test with Furmark - Windows 7 Help Forums

    Remember if the temps goes too high stop the test.
    test ran for about 3 minutes and the temp levelled out at 86c, no artifacts or issues, fans took a while to kick in, only kicked in at high speed at around 70c
      My ComputerSystem Spec

  10. Laith's Avatar
    Posts : 88
    Windows 7 Professional x64
       10 Oct 2015 #10

    Hmm, seems normal, what are the temps at idle?
      My ComputerSystem Spec


 
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