1. Joined : Oct 2015
    Posts : 4
    Windows 10
       08 Oct 2015 #1

    BSOD when restarting computer or updating wifi drivers


    Hi All,

    Tried a few different things to try and resolve this issue and it is just bugging me. The system is running fine it just crashes when I try to restart my computer. I only notice I had a fault because when I shut my computer down the monitor goes blank but the computer light is still on and running and it doesnt fully shut down.
    The error also pops up when I try to update/remove drivers for my networking device

    The error I get is: SYSTEM_SERVICE_EXCEPTION(tcpip.sys)

    I have updated all drivers via slimdrivers, only issue I am having seems to be with my Wireless Device
    When downloading software from suppliers site it fails to install

    I have tested the system memory, disk checker and all appears to be fine

    I have attached some System Logs from Event Viewer as well as MSInfo & MEMORY.DMP

    Hopefully somebody can give me some guidance to resolve this issue
    If I have forgotten to provide anything then let me know
    Cheers
    Dom
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       09 Oct 2015 #2

    Hi DomJones,

    Welcome to the 10forums.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    Please remove every driver installed with driver update programs.


    Please read BSOD Posting Instructions
      My System SpecsSystem Spec


  3. Joined : Oct 2015
    Posts : 4
    Windows 10
       09 Oct 2015 #3

    Hi Axe,

    Thanks for your reply.
    Yeah it was pretty lazy of me tbh to use the driver detection software, I don't know why I did it at the time?

    Only my GFX software was updated at the time and I have since updated this via the Nvidia tool.
    Although the issue was present before I updated the drivers.

    I've ran AVG and spybot SD scans which have found nothing of relevance.

    It has been happening for about a week or so now and I can't remember installing anything recently.
    I have just changed internet providers over the last few days and when I was playing about with the wifi to get it set up I did notice an Ethernet 2 - VirtualBox Host-Only Ethernet Adapter.
    I've never noticed it before and not sure if it was a feature added in Win 10? Or some random software I have picked up along the way?

    Thanks in advance for your help
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Oct 2015 #4

    Please remove Kaspersky, it has been flagged in every dump
    Code:
    *** WARNING: Unable to verify timestamp for kltdi.sys
    *** ERROR: Module load completed but symbols could not be loaded for kltdi.sys
      My System SpecsSystem Spec


  5. Joined : Oct 2015
    Posts : 4
    Windows 10
       10 Oct 2015 #5

    Hi Axe,

    Thanks for the info. I do not have Kaspersky installed on my PC though?
    Would this be integrated with Zone Alarm by any chance?
    If so I will do a full uninstall and re-install on my computer

    Cheers
    Dom
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Oct 2015 #6

    Did you have Kaspersky ever installed?
    If you have, then it is not removed properly.
      My System SpecsSystem Spec


  7. Joined : Oct 2015
    Posts : 4
    Windows 10
       11 Oct 2015 #7

    Hi Axe,

    Weird as far as I can remember I have never used Kaspersky? I have always used Zone Alarm for my firewall and AVG & Sypbot SD for my virus scan and malware needs.
    Just trying to figure out how the drivers were installed especially if it keeps crashing my system?
    Am I best to download and install the free version and then do a full uninstall or is there another way to resolve issue?

    Cheers
    Dom
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       11 Oct 2015 #8

    You might want to remove Zone Alarm, I am not sure but I guess Zone Alarm uses the same drivers.
      My System SpecsSystem Spec


 


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