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  1.    08 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 9
    Windows 10

    BSOD "Kernel_Security_Check_Failure" when working in 3Ds Max


    Hello everybody!
    I just made a clean install of Windows 10 on my laptop, and I've been having a BSOD when working in 3ds Max 2016.
    For now, it's only when closing the software after working on it. However, the reason I made the clean install was because it was happening every time I started the software, keeping me from working on it.

    Following instructions on a website, I "opened the dump file" using windbg.exe, and it mentioned it was probably caused by "dxgmms2.sys" but I can't find any solutions online to this

    I've uploaded the zip file, I hope someone can help me kill this error!

    PS: I believe all my drivers are up to date, especially the graphics card's driver, which I just updated to a version that was released yesterday.
      My ComputerSystem Spec
  2.    08 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    Hi Danimita,

    It appears you have KMSpico.
    Is it used for Office or Windows?
      My ComputersSystem Spec
  3.    09 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 9
    Windows 10
    Thread Starter

    Hi axe0,
    I was using it for Office. I have uninstalled it, as well as Office, but I got another BSOD when opening and closing 3ds max.

    Here's the new zip file.
      My ComputerSystem Spec
  4.    09 Oct 2015 #4
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    In case of
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
    Are you switching between your GPU's? Because that could cause problems as the idea of it isn't good implemented.
    The graphics drivers are flagged, but it is not clear from which GPU.
    Please uninstall everything of Nvidia and Intel using Display Driver Uninstaller and install new drivers from your manufacturer.
    Code:
    Probably caused by : dxgmms2.sys
      My ComputersSystem Spec
  5.    09 Oct 2015 #5
    Join Date : Oct 2015
    Posts : 9
    Windows 10
    Thread Starter

    I have done everything you said:
    Configured Ccleaner to not delete dump files
    Use that software to uninstall the Nvidia and Intel graphical drivers
    Install them again from the HP website.

    However, the problem still remains. I'm not sure what you meant about switching GPUs. I wasn't even aware I had more than one

    I'm attaching another zip in case something changed after those changes.
      My ComputerSystem Spec
  6.    09 Oct 2015 #6
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    Please check your graphical settings.

    Simply: same cause.
      My ComputersSystem Spec
  7.    09 Oct 2015 #7
    Join Date : Oct 2015
    Posts : 9
    Windows 10
    Thread Starter

    What graphical settings? What should I try changing?
      My ComputerSystem Spec
  8.    09 Oct 2015 #8
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    I don't know where as you don't have Intel software installed, right? but somewhere you should tell the Intel GPU to not become active.
      My ComputersSystem Spec
  9.    11 Oct 2015 #9
    Join Date : Oct 2015
    Posts : 9
    Windows 10
    Thread Starter

    Nothing, no fix :/ I found the option to only run the software with Nvidia drivers, and no changes.
    I then uninstalled both the NVIDIA and Intel drivers and installed versions from before the BSODs (so about 1 month old drivers) and still I have the same problem. Now I also get them when turning on 3ds max, but the dump file points to "nvlddmkm.sys" instead of "dxgmms2.sys".

    Any other ideas as to what I can do?
      My ComputerSystem Spec
  10.    11 Oct 2015 #10
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer
      My ComputersSystem Spec

 
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