Windows 10: Various BSOD messages

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  1.    05 Oct 2015 #1

    Various BSOD messages


    Over the last few weeks i have been having various BSOD and different messages each time, ranging from BAD_POOL_HEADER
    KERNEL_SECURITY CHECK FAILURE
    IRQL NOT LESS OR EQUAL

    All of these are preceded with the screen pixels all crashing into lines and buzzing sound.
    I havent been quick enough to take a picture but i have found a similar picture online to what i see, (not sure if this helps )

    Debug zip uploaded

    many thanks for looking
      My ComputerSystem Spec


  2. Posts : 11,501
    Windows 10 Pro
       06 Oct 2015 #2

    Hi gbu,

    I see you have KMSpico.
    Is KMSpico used for Windows?
    You have also Office 2016 Tools, but I am not sure if KMSpico supports that.
      My ComputersSystem Spec

  3.    06 Oct 2015 #3

    thx for the reply, im using KMS for office not Windows.

    The BSOD were happening before that was ever used.

    I have done a clean install of Win10 and this was happening before and since the install with limited apps installed.
      My ComputerSystem Spec


  4. Posts : 11,501
    Windows 10 Pro
       06 Oct 2015 #4

    Please remove KMSpico and Office.
    Troubleshooting with a program that contains modified code is unreliable due to the fact that the modified program could behave in unexpected ways.
    This would make it only (more) difficult to properly troubleshoot.

    When you have removed KMSpico and Office, please run the tool again and upload the zip file to prevent mistakes about KMSpico.
      My ComputersSystem Spec

  5.    06 Oct 2015 #5

    Here you go new debug file, hoe this helps
      My ComputerSystem Spec


  6. Posts : 11,501
    Windows 10 Pro
       06 Oct 2015 #6

    Please move some files from the I and K partition to increase the free space to at least 10-15%.
    Every partition needs at least 10-15% free space so Windows can do its thing in the background.
    warning   Warning
    Less free space could cause BSOD's


    If you are using any kind of method to cleanup your pc, please stop using it.
    The reason for this is that the method(s) likely remove dump files which are needed for troubleshooting.

    Please uninstall Trusteer Endpoint Security using the uninstall utility you can find in the uninstall instructions here
    Some drivers of Trusteer have been flagged
    Code:
    *** WARNING: Unable to verify timestamp for RapportCerberus64_1507072.sys
    *** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_1507072.sys
    
    *** WARNING: Unable to verify timestamp for RapportPG64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RapportPG64.sys
      My ComputersSystem Spec

  7.    06 Oct 2015 #7

    Ok freeing up space i can do.

    Im not using any method currently to clean my Pc but in the past have used CrapCleaner but as i said this is a clean install of Win10 and i havent got round to installing any yet.

    Trusteer is what my bank recommends for online banking as security, will this be ok to uninstall as i get a notification saying i need it every time i go to sign into my bank online ?
    https://www.winhelp.us/trusteer-rapport.html
      My ComputerSystem Spec


  8. Posts : 11,501
    Windows 10 Pro
       06 Oct 2015 #8

    gbu said: View Post
    Ok freeing up space i can do.

    Im not using any method currently to clean my Pc but in the past have used CrapCleaner but as i said this is a clean install of Win10 and i havent got round to installing any yet.

    Trusteer is what my bank recommends for online banking as security, will this be ok to uninstall as i get a notification saying i need it every time i go to sign into my bank online ?
    https://www.winhelp.us/trusteer-rapport.html
    Trusteer is likely not 100% compatible with Windows 10.
    It is surely fine to uninstall it, you can use Windows Defender as temporary alternative until Trusteer has updated itself for better compatibility.

    You get a notification, but that doesn't mean you cannot uninstall it.
    When you have uninstalled it, you only need to be more careful with banking and know what to look for to identify if the site is not a phishing site or something similar.
      My ComputersSystem Spec

  9.    06 Oct 2015 #9

    Ok thnks.

    Once ive freed up space on hard drives and uninstalled Trusteer what next, just wait and see if crashes happen or do i post back here?

    Is Defender enabled by default as i have no icon on taskbar to see if running?
      My ComputerSystem Spec


  10. Posts : 11,501
    Windows 10 Pro
       06 Oct 2015 #10

    gbu said: View Post
    Ok thnks.

    Once ive freed up space on hard drives and uninstalled Trusteer what next, just wait and see if crashes happen or do i post back here?

    Is Defender enabled by default as i have no icon on taskbar to see if running?
    Likely you can enable it in the settings if Defender is not enabled automatically.
      My ComputersSystem Spec


 
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