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  1. Joined : Nov 2014
    Ohio
    Posts : 259
    Windows 10
       04 Oct 2015 #1

    BSOD whenever it decides to.


    Every once in a while I get that BSOD for no apparent reason. Well--I'm sure there's a reason but I have no idea what it is. I read your instructions and have attempted to upload the file. But a message said it was an invalid file. The name of the file is dm_log_collector.exe. I thought I followed the instructions, but could have done something wrong.
    After I posted this I realized that I tried to upload the wrong file. So I found the zip file and I believe I uploaded it but I don't see it here. Sorry for all the confusion. Will you straighten me out?
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       04 Oct 2015 #2

    Hi Frank1,

    Please read How to upload files
      My System SpecsSystem Spec


  3. Joined : Nov 2014
    Ohio
    Posts : 259
    Windows 10
       04 Oct 2015 #3

    I hope this is right. OK I'll try again to upload the file.[ATTACH]41091
    Last edited by Frank1; 04 Oct 2015 at 17:05.
      My System SpecsSystem Spec


  4. Joined : Nov 2014
    Ohio
    Posts : 259
    Windows 10
       04 Oct 2015 #4

    Frank1 said: View Post
    I hope this is right. OK I'll try again to upload the file.[ATTACH]41091
    Did I do the right thing here? After I uploaded the file, if click on it, I can see just about all of the files in my documents.
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       05 Oct 2015 #5

    Yes, you did it right

    Just in case
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
    Unfortunately, I have to wait a couple of hours to analyse crashes properly, due to internet problems.
    Last edited by axe0; 05 Oct 2015 at 03:33. Reason: typo
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       05 Oct 2015 #6

    The error 0xef (CRITICAL_PROCESS_DIED) means a process died in this case.
    Looking at the event logs, there were some windows processes that stopped responding or did not do what they were required to do.

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My System SpecsSystem Spec


  7. Joined : Nov 2014
    Ohio
    Posts : 259
    Windows 10
       05 Oct 2015 #7

    axe0 said: View Post
    The error 0xef (CRITICAL_PROCESS_DIED) means a process died in this case.
    Looking at the event logs, there were some windows processes that stopped responding or did not do what they were required to do.

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
    Thank you very much. I'll try all of this later this afternoon as I have an appointment for physical therapy in a short while.
      My System SpecsSystem Spec


  8. Joined : Nov 2014
    Ohio
    Posts : 259
    Windows 10
       05 Oct 2015 #8

    I followed your instructions and on the second scan it did say,"Windows Resource did not find any integrity violation." Does this tell me that the first scan fixed the problem if there was one? I now have CCleaner set so it does not delete the log file in Windows/System32/wbem/logs. I do appreciate the time you spent on this. If we lived closer together, I would buy you a glass of beer or whatever beverage you like to drink. :-)
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       05 Oct 2015 #9

    The first scan checked the files and the reboot helped fixing the problems.

    Let me know if/when you get another BSOD, if you do please use the tool again and upload the zip file.

    I don't drink alcohol
      My System SpecsSystem Spec


  10. Joined : Nov 2014
    Ohio
    Posts : 259
    Windows 10
       22 Nov 2015 #10

    axe0 said: View Post
    The first scan checked the files and the reboot helped fixing the problems.

    Let me know if/when you get another BSOD, if you do please use the tool again and upload the zip file.

    I don't drink alcohol
    It's happening again and I hope I'm doing this right. I ran sfc/scannow and got a message that there are some corrupt files but unable to repair them. It gave me a log file which I can send to you. But I must be doing something wrong because above there is a little icon that says attach video or attach image but nothing for attach file. So I'm no doubt doing something wrong. Would you straighten me out? Thank you
      My System SpecsSystem Spec


 
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