1.    03 Oct 2015 #1
    Join Date : Oct 2014
    Posts : 15
    Windows 10 Pro

    Random BSOD crashes.


    I am running Windows 10 on a desktop computer about a year old. Custom built by Hard Drives Northwest. Dual boots Windows 10 and 8.1. Windows 10 is the default, which replaced Windows 7 that dual booted with Windows 8.1. Windows 10 seemed to run quite well at first. Recently, maybe for a week or so, I have found my mouse slowing to a stop, restarting for a while, stopping again and repeating this cycle for a while, then the BSOD with various messages including DPC_WATCHING_VIOLATION ; CRITICAL_STRUCTURE_CORRUPTION and FAULTY_HARDWARE_CORRUPTED_PAGE. Those are the messages I catch. Often the computer just restarts when I am not around so I don't know the error message. I am writing this is safe mode as the computer is nearly unusable in normal mode. Windows 10 is fully updated, I have checked drivers for graphics card, mouse and monitor and all are up to date. Attached is my data log ZIP file.
      My ComputerSystem Spec
  2.    04 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    Hi Halmo,

    To note, I have only checked the dumps from 3rd this month.
    Checking every dump file is time consuming which I don't have that much.

    There have been a few drivers blamed.
    Code:
    *** WARNING: Unable to verify timestamp for agrsm64.sys
    *** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
    0: kd> lmvm agrsm64
    start             end                 module name
    fffff800`64310000 fffff800`64441000   agrsm64  T (no symbols)           
        Loaded symbol image file: agrsm64.sys
        Image path: \SystemRoot\system32\DRIVERS\agrsm64.sys
        Image name: agrsm64.sys
        Timestamp:        Thu Aug 13 17:20:43 2009 (4A842F4B)
        CheckSum:         001305BF
        ImageSize:        00131000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`65300000 fffff800`6593d000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 18 02:27:57 2015 (55A99D8D)
        CheckSum:         0061C20F
        ImageSize:        0063D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    *** WARNING: Unable to verify timestamp for e1i63x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1i63x64.sys
    0: kd> lmvm e1i63x64
    start             end                 module name
    fffff800`25e40000 fffff800`25eb9000   e1i63x64 T (no symbols)           
        Loaded symbol image file: e1i63x64.sys
        Image path: \SystemRoot\System32\drivers\e1i63x64.sys
        Image name: e1i63x64.sys
        Timestamp:        Thu Mar 26 21:24:57 2015 (55146B19)
        CheckSum:         0007CBC7
        ImageSize:        00079000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    *** WARNING: Unable to verify timestamp for klwtp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwtp.sys
    0: kd> lmvm klwtp
    start             end                 module name
    fffff800`bae00000 fffff800`bae15000   klwtp    T (no symbols)           
        Loaded symbol image file: klwtp.sys
        Image path: \SystemRoot\system32\DRIVERS\klwtp.sys
        Image name: klwtp.sys
        Timestamp:        Mon Apr 20 21:56:28 2015 (553559EC)
        CheckSum:         00016797
        ImageSize:        00015000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The first driver I am not familiair with and I have no idea from what it is.
    Looking at the logs, but this doesn't tell me much either, but you might find driver updates here
    Code:
    Agere Systems Soft Modem    c:\windows\system32\drivers\agrsm64.sys
    Please uninstall everything of Intel Display using Display Driver Uninstaller and install new drivers from your manufacturer.

    Please check your manufacturer for driver updates for the e1i63x64.sys driver.
    This driver is for ethernet
    Code:
    Name    [00000001] Intel(R) Ethernet Connection I217-LM
    Adapter Type    Ethernet 802.3
    Product Type    Intel(R) Ethernet Connection I217-LM
    Installed    Yes
    PNP Device ID    PCI\VEN_8086&DEV_153A&SUBSYS_85351043&REV_05\3&11583659&1&C8
    Last Reset    10/3/2015 5:50 PM
    Index    1
    Service Name    e1iexpress
    IP Address    10.0.0.7, fe80::38c3:3c6d:9291:bb62, 2601:600:8800:5640:18b1:6ab3:445d:c874, 2601:600:8800:5640:beee:7bff:fe74:f314, 2601:600:8800:5640:38c3:3c6d:9291:bb62
    IP Subnet    255.255.255.0, 64, 128, 128, 64
    Default IP Gateway    10.0.0.1, fe80::8e04:ffff:fe7a:1c5c
    DHCP Enabled    Yes
    DHCP Server    10.0.0.1
    DHCP Lease Expires    10/10/2015 5:51 PM
    DHCP Lease Obtained    10/3/2015 5:51 PM
    MAC Address    ‪BC:EE:7B:74:F3:14‬
    Memory Address    0xF7D00000-0xF7D1FFFF
    Memory Address    0xF7D3D000-0xF7D3DFFF
    IRQ Channel    IRQ 4294967287
    Driver    c:\windows\system32\drivers\e1i63x64.sys (12.12.50.6, 471.02 KB (482,328 bytes), 7/10/2015 3:59 AM)
    Please uninstall Kaspersky using the uninstall instructions
      My ComputersSystem Spec
  3.    08 Oct 2015 #3
    Join Date : Oct 2014
    Posts : 15
    Windows 10 Pro
    Thread Starter

    Problem seems to be solved!


    Quote Originally Posted by axe0 View Post
    Hi Halmo,

    To note, I have only checked the dumps from 3rd this month.
    Checking every dump file is time consuming which I don't have that much.

    There have been a few drivers blamed.
    Code:
    *** WARNING: Unable to verify timestamp for agrsm64.sys
    *** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
    0: kd> lmvm agrsm64
    start             end                 module name
    fffff800`64310000 fffff800`64441000   agrsm64  T (no symbols)           
        Loaded symbol image file: agrsm64.sys
        Image path: \SystemRoot\system32\DRIVERS\agrsm64.sys
        Image name: agrsm64.sys
        Timestamp:        Thu Aug 13 17:20:43 2009 (4A842F4B)
        CheckSum:         001305BF
        ImageSize:        00131000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`65300000 fffff800`6593d000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 18 02:27:57 2015 (55A99D8D)
        CheckSum:         0061C20F
        ImageSize:        0063D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    *** WARNING: Unable to verify timestamp for e1i63x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1i63x64.sys
    0: kd> lmvm e1i63x64
    start             end                 module name
    fffff800`25e40000 fffff800`25eb9000   e1i63x64 T (no symbols)           
        Loaded symbol image file: e1i63x64.sys
        Image path: \SystemRoot\System32\drivers\e1i63x64.sys
        Image name: e1i63x64.sys
        Timestamp:        Thu Mar 26 21:24:57 2015 (55146B19)
        CheckSum:         0007CBC7
        ImageSize:        00079000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    *** WARNING: Unable to verify timestamp for klwtp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwtp.sys
    0: kd> lmvm klwtp
    start             end                 module name
    fffff800`bae00000 fffff800`bae15000   klwtp    T (no symbols)           
        Loaded symbol image file: klwtp.sys
        Image path: \SystemRoot\system32\DRIVERS\klwtp.sys
        Image name: klwtp.sys
        Timestamp:        Mon Apr 20 21:56:28 2015 (553559EC)
        CheckSum:         00016797
        ImageSize:        00015000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The first driver I am not familiair with and I have no idea from what it is.
    Looking at the logs, but this doesn't tell me much either, but you might find driver updates here
    Code:
    Agere Systems Soft Modem    c:\windows\system32\drivers\agrsm64.sys
    Please uninstall everything of Intel Display using Display Driver Uninstaller and install new drivers from your manufacturer.

    Please check your manufacturer for driver updates for the e1i63x64.sys driver.
    This driver is for ethernet
    Code:
    Name    [00000001] Intel(R) Ethernet Connection I217-LM
    Adapter Type    Ethernet 802.3
    Product Type    Intel(R) Ethernet Connection I217-LM
    Installed    Yes
    PNP Device ID    PCI\VEN_8086&DEV_153A&SUBSYS_85351043&REV_05\3&11583659&1&C8
    Last Reset    10/3/2015 5:50 PM
    Index    1
    Service Name    e1iexpress
    IP Address    10.0.0.7, fe80::38c3:3c6d:9291:bb62, 2601:600:8800:5640:18b1:6ab3:445d:c874, 2601:600:8800:5640:beee:7bff:fe74:f314, 2601:600:8800:5640:38c3:3c6d:9291:bb62
    IP Subnet    255.255.255.0, 64, 128, 128, 64
    Default IP Gateway    10.0.0.1, fe80::8e04:ffff:fe7a:1c5c
    DHCP Enabled    Yes
    DHCP Server    10.0.0.1
    DHCP Lease Expires    10/10/2015 5:51 PM
    DHCP Lease Obtained    10/3/2015 5:51 PM
    MAC Address    ‪BC:EE:7B:74:F3:14‬
    Memory Address    0xF7D00000-0xF7D1FFFF
    Memory Address    0xF7D3D000-0xF7D3DFFF
    IRQ Channel    IRQ 4294967287
    Driver    c:\windows\system32\drivers\e1i63x64.sys (12.12.50.6, 471.02 KB (482,328 bytes), 7/10/2015 3:59 AM)
    Please uninstall Kaspersky using the uninstall instructions
    I have run Display Driver Uninstaller, checked and updated other drivers and uninstalled Kaspersky Total Security. It's been 3 days now and my computer has been running without crashes or other problems. After a few more days I plan to install the latest copy of Kaspersky Total Security that Kaspersky says works with Windows 10 and see how that goes. Many thanks for the help.
      My ComputerSystem Spec
  4.    08 Oct 2015 #4
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    You're welcome
    Glad I could help.

    Please mark this thread solved if you think your problem is solved.
      My ComputersSystem Spec
  5.    08 Oct 2015 #5
    Join Date : Oct 2014
    Posts : 15
    Windows 10 Pro
    Thread Starter

    I will leave it open until I try to reinstall an updated version of Kaspersky, if that is OK.

    Hal
    Quote Originally Posted by axe0 View Post
    You're welcome
    Glad I could help.

    Please mark this thread solved if you think your problem is solved.
      My ComputerSystem Spec

 


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