BSOD playing GTA V (related to ntkrnlmp.exe)

I looked online before posting here and I found many things that could be the issue. I will list everything I did, in attempt to fix this issue:

- Restoring the system to a point before Windows 10 update (KB3093266)
- Checking BIOS settings for anything unusual
- Cleaning the registry with CCleaner
- Scanning the system for viruses with AVAST (boot time scan as well)
- Performing a clean install of the Display Driver
- Running a memtest86 (I stopped at 46%, because I am almost 100% certain its not memory related)
- Ran chkdsk on the console with no apparent errors
- Looked in the memory dump file for the problem and found the following:
- (Update) I ran driver verifier test and it gave me different BSOD screens (i was in a loop for a bit)

"BugCheck 3B, {c0000005, fffff8017b0e8ca2, ffffd0002318cbe0, 0}

Page 12cfb3 not present in the dump file. Type ".hh dbgerr004" for details
Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+12 )"

I searched this and concluded it was my display driver, however after a clean install, the problem persists.


This started today when I started up GTA V. After about 5-10 minutes, the BSOD appeared. One thing that I thought was the problem was that I had installed MalwareBytes Free version about an hour or less before I started playing GTA V. I searched online and read that "running two anti virus softwares can cause this BSOD. (I had AVAST installed before MalwareBytes, and I still have AVAST installed currently).

As a result I uninstalled MalwareBytes, but the problem persists. Im not overclocking anything at all and I'd really want to avoid having to reinstall Windows. If there's any other information I can provide to help, let me know.

Attachment 40936

Here's the new memory dump file after the driver verifier test:
Attachment 40952

Also i must say, that when I installed MalwareBytes, It ran a scan after installation and found a list of things to fix (mostly PUPs). So i went ahead and clicked "fix all" and now i think i may have not carefully looked at what was on the list. Could it have deleted an important file, which is causing the BSOD?

Update: I was looking through the first memory dump i had from my system and found that Realtek was listed in it under "Process Name." So i went ahead and updated the driver for it just to make sure. And I also saw that "Turbo Core Mode" was actually enabled in the BIOS by default. So i went ahead and disabled it. So far I didnt have anymore BSODs, but its probably too soon to say that. I also attempted running GTA V and so far, everything is ok and I dont really see any problems. Although I'd still like to find out the problem for the previous BSOD, because I didnt have any problems until today. Thank you for taking the time to look at this, I know its not easy figuring out these problems, but im trying my best to give as much info as possible.

Hi DavyJones,

Welcome to the 10forums.

Please move some files from the E partition to increase the free space to at least 10-15%.
Every partition needs at least 10-15% free space so Windows can do its thing in the background.

   Warning

Less free space could cause BSOD's

From the few crashes I have checked, the cause is Avast.
Please uninstall Avast using the uninstall instructions

Code:

*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys

FYI, Malwarebytes is an Anti-Malware program which can be run side by side with another Anti-Virus program.
Malwarebytes doesn't delete important files.

Stay for a while with Windows Defender, WD is the most stabilized of them.

Your Seagate Backup drive is the hard drive I meant.
But I am not sure if an external (assuming it is an external hard drive) could cause a crash too.

Code:

Drive    E:
Description    Local Fixed Disk
Compressed    No
File System    NTFS
Size    931.51 GB (1,000,203,833,344 bytes)
Free Space    57.49 GB (61,726,347,264 bytes)
Volume Name    Seagate Backup Plus Drive
Volume Serial Number    FEDB9672

Please keep the CPU turbo mode disabled while troubleshooting.

As it is a cumulative update, cumulative updates usually fix bugs from other updates, I would recommend it yes.

Can you use the mouse and keyboard without razer software?
Razer software and ASUS software are known for causing BSOD's, but I would think you cannot remove the ASUS software.