Windows 10: BSOD playing GTA V (related to ntkrnlmp.exe)

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  1. Posts : 14
    Windows 10 Pro x64
    Thread Starter
       08 Oct 2015 #11

    I'd really rather not disable it, because I do use the macro keys, and other functions of the keyboard, quite often. I've never had a problem with it before at all, so I'm not sure that it would be the cause of my recent BSODs. I used to have Windows 7 before and never once have I had any issues. Could Windows 10 be the problem? Maybe there's a lot of bugs or compatibility issues with softwares?
      My ComputerSystem Spec


  2. Posts : 11,533
    Windows 10 Pro
       08 Oct 2015 #12

    The Razer software is active at the time of the crash which is the reason why I asked it.
    Code:
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x3B
    
    
    PROCESS_NAME:  RazerIngameEng
    
    
    CURRENT_IRQL:  0
    
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    
    LAST_CONTROL_TRANSFER:  from fffff802be8c9504 to fffff802be94bca2
    It could certainly be that there are issues with this software as stated the Razer software is not very stable.
    Are you using the most recent software? Outside of beta versions
      My ComputersSystem Spec


  3. Posts : 14
    Windows 10 Pro x64
    Thread Starter
       08 Oct 2015 #13

    Yes, I am currently on version 1.18 which it says is up to date. What can I do to fix this? Just uninstall it?
      My ComputerSystem Spec


  4. Posts : 14
    Windows 10 Pro x64
    Thread Starter
       08 Oct 2015 #14

    Another BSOD just happened as I began to run GTA V, it loaded for a few seconds then crashed. Logs attached below.
    Attachment 41678
      My ComputerSystem Spec


  5. Posts : 11,533
    Windows 10 Pro
       08 Oct 2015 #15

    That would be the best, or can you configure Razer to not be active but still being able to use your macro keys?
      My ComputersSystem Spec


  6. Posts : 14
    Windows 10 Pro x64
    Thread Starter
       08 Oct 2015 #16

    I found a framework update for it online that is supposed to make it compatible with Windows 10 so I went ahead and installed it. (Razer Synapse 2.0) If it will still crash, I will just uninstall it, since there isn't a way to use macros without it. Unless if I'm using third party software, but id rather not make it more complicated.
      My ComputerSystem Spec


  7. Posts : 14
    Windows 10 Pro x64
    Thread Starter
       08 Oct 2015 #17

    Alright, so it crashed even after I installed that framework update. Looks like I'm just going to uninstall Razer software to get rid of this issue. It crashed as I was opening GTA V again. Logs below.
    Attachment 41680
      My ComputerSystem Spec


  8. Posts : 11,533
    Windows 10 Pro
       08 Oct 2015 #18

    This confirms that Razer is causing issues
    This is the Razer Overlay Support driver, clearly not compatible for Windows 10.
    Code:
    *** WARNING: Unable to verify timestamp for rzpnk.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzpnk.sys
    
    6: kd> lmvm rzpnk
    start             end                 module name
    fffff801`ab190000 fffff801`ab1adb00   rzpnk    T (no symbols)           
        Loaded symbol image file: rzpnk.sys
        Image path: \??\C:\Windows\system32\drivers\rzpnk.sys
        Image name: rzpnk.sys
        Timestamp:        Thu May 28 21:22:11 2015 (55676AE3)
        CheckSum:         0002E8EF
        ImageSize:        0001DB00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  9. Posts : 14
    Windows 10 Pro x64
    Thread Starter
       08 Oct 2015 #19

    Might've this been the cause on for the BSODs earlier as well?
      My ComputerSystem Spec


  10. Posts : 11,533
    Windows 10 Pro
       08 Oct 2015 #20

    For some it may be possible yes.

    I have used some Razer software myself, but removed it once I noticed plenty of reviews of some experienced users who said that the Razer software might be not as stable as you think.
    However, I did notice some problems with Razer what the main reason was for removing it.
      My ComputersSystem Spec


 
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