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  1.    02 Oct 2015 #1
    Join Date : Aug 2015
    Posts : 610
    W10

    SYSTEM_SERVICE_EXCEPTION when searching in start menu


    I am using Windows 10 with all updates installed. It is basically working just fine, but sometimes, somewhat seldom I am getting a bluescreen. The situation when this happens always is more or less comparable:

    I am using Classic Shell as a replacement for the start menu.

    I have the Firefox browser (current version) open and a few tabs have been used. Everything is fine.

    Then I decide that I want to search something on the PC. I hit the Windows button, which opens the start menu from Classic Shell. Then I start typing. This time, I wanted to start Skype. So I typed "Sky". It showed me that there were two hits. While I was thinking about which of the two I wanted, all of a sudden the bluescreen happened:

    SYSTEM_SERVICE_EXCEPTION

    The error happened on ‎02.‎10.‎2015 at 21:52:18. Event log contains this information:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff801ce4c1260, 0xffffd0002620e460, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 100215-19250-01.
    Last edited by Joergi; 29 Oct 2015 at 05:33.
      My ComputerSystem Spec
  2.    02 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Hi Joergi,

    There is a lot of NTFS activity that could point to the hard drive.
    Please follow instructions below
    Code:
    STACK_TEXT: 
    ffffd000`2620ee80 fffff801`ce89e7c8 : 00000000`00000018 00000000`00000000 ffffd000`2620efa0 ffffd000`2620efb8 : nt!CcGetVirtualAddress+0x40
    ffffd000`2620ef30 fffff801`212ab19c : 00000000`00010000 ffffc000`86b46888 00000000`00001000 ffffc000`86b467d0 : nt!CcMapData+0x78
    ffffd000`2620efa0 fffff801`212aab8f : ffffe000`cf6c8878 ffffc000`86b46880 ffffc000`7c462150 00000000`00000000 : NTFS!ReadIndexBuffer+0xdc
    ffffd000`2620f050 fffff801`212b0d05 : ffffc000`7c462150 01ceae37`e279c96e 01d0ea5b`8ee393b4 ffffb000`42e01600 : NTFS!FindFirstIndexEntry+0x17f
    ffffd000`2620f100 fffff801`212ada28 : ffffc000`7c462418 ffffc000`7c462150 ffffe000`ca05bf68 00000000`0000002a : NTFS!NtfsRestartIndexEnumeration+0x145
    ffffd000`2620f390 fffff801`212afb63 : 00000000`00000000 ffffe000`c9924060 ffffd000`2620f8c0 00000000`00000000 : NTFS!NtfsQueryDirectory+0xb68
    ffffd000`2620f770 fffff801`212afca7 : 00000000`00000000 ffffe000`ca05bc10 ffffe000`ca05bc01 ffffd000`2620f8c0 : NTFS!NtfsCommonDirectoryControl+0xa3
    ffffd000`2620f7b0 fffff801`1fb051c4 : ffffe000`ca05bc10 ffffe000`ca05bc10 ffffe000`cf6c8878 ffffd000`2620f7d8 : NTFS!NtfsFsdDirectoryControl+0xb7
    ffffd000`2620f820 fffff801`1fb03a16 : ffffe000`ca7bdc80 ffffd000`2620fb80 00000000`00000901 ffffe000`ca7e2640 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2a4
    ffffd000`2620f8a0 fffff801`ce8ab72b : 00000000`00000002 ffffd000`2620f981 ffffe000`d1f1d3a0 ffffe000`d1f1d304 : FLTMGR!FltpDispatch+0xb6
    ffffd000`2620f900 fffff801`ce8aa0ef : 00000000`000009d0 00000000`00100081 00000000`00000000 ffffe000`cf79a080 : nt!IopSynchronousServiceTail+0x16b
    ffffd000`2620f9d0 fffff801`ce5e3863 : ffffc000`88b8ab80 fffff801`ce8ac05d 00000000`00000000 00000000`0da05f90 : nt!NtQueryDirectoryFile+0xcf
    ffffd000`2620fa90 00007ffe`db5c384a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0da05438 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`db5c384a



    SYSTEM_SERVICE_EXCEPTION when searching in start menu Diagnostics Test SYSTEM_SERVICE_EXCEPTION when searching in start menu
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check - Windows 7 Help Forums



    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec
  3.    02 Oct 2015 #3
    Join Date : Aug 2015
    Posts : 610
    W10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    There is a lot of NTFS activity that could point to the hard drive.
    Please follow instructions below
    Code:
    STACK_TEXT: 
    ffffd000`2620ee80 fffff801`ce89e7c8 : 00000000`00000018 00000000`00000000 ffffd000`2620efa0 ffffd000`2620efb8 : nt!CcGetVirtualAddress+0x40
    ffffd000`2620ef30 fffff801`212ab19c : 00000000`00010000 ffffc000`86b46888 00000000`00001000 ffffc000`86b467d0 : nt!CcMapData+0x78
    ffffd000`2620efa0 fffff801`212aab8f : ffffe000`cf6c8878 ffffc000`86b46880 ffffc000`7c462150 00000000`00000000 : NTFS!ReadIndexBuffer+0xdc
    ffffd000`2620f050 fffff801`212b0d05 : ffffc000`7c462150 01ceae37`e279c96e 01d0ea5b`8ee393b4 ffffb000`42e01600 : NTFS!FindFirstIndexEntry+0x17f
    ffffd000`2620f100 fffff801`212ada28 : ffffc000`7c462418 ffffc000`7c462150 ffffe000`ca05bf68 00000000`0000002a : NTFS!NtfsRestartIndexEnumeration+0x145
    ffffd000`2620f390 fffff801`212afb63 : 00000000`00000000 ffffe000`c9924060 ffffd000`2620f8c0 00000000`00000000 : NTFS!NtfsQueryDirectory+0xb68
    ffffd000`2620f770 fffff801`212afca7 : 00000000`00000000 ffffe000`ca05bc10 ffffe000`ca05bc01 ffffd000`2620f8c0 : NTFS!NtfsCommonDirectoryControl+0xa3
    ffffd000`2620f7b0 fffff801`1fb051c4 : ffffe000`ca05bc10 ffffe000`ca05bc10 ffffe000`cf6c8878 ffffd000`2620f7d8 : NTFS!NtfsFsdDirectoryControl+0xb7
    ffffd000`2620f820 fffff801`1fb03a16 : ffffe000`ca7bdc80 ffffd000`2620fb80 00000000`00000901 ffffe000`ca7e2640 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2a4
    ffffd000`2620f8a0 fffff801`ce8ab72b : 00000000`00000002 ffffd000`2620f981 ffffe000`d1f1d3a0 ffffe000`d1f1d304 : FLTMGR!FltpDispatch+0xb6
    ffffd000`2620f900 fffff801`ce8aa0ef : 00000000`000009d0 00000000`00100081 00000000`00000000 ffffe000`cf79a080 : nt!IopSynchronousServiceTail+0x16b
    ffffd000`2620f9d0 fffff801`ce5e3863 : ffffc000`88b8ab80 fffff801`ce8ac05d 00000000`00000000 00000000`0da05f90 : nt!NtQueryDirectoryFile+0xcf
    ffffd000`2620fa90 00007ffe`db5c384a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0da05438 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`db5c384a



    SYSTEM_SERVICE_EXCEPTION when searching in start menu Diagnostics Test SYSTEM_SERVICE_EXCEPTION when searching in start menu
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    The last of the SeaTools tests has just finished. All tests passed.

    Quote Originally Posted by axe0 View Post
    Passed successfully, no errors found.
    The relevant parts of the log were: "No problems found, no further actions necessary."
    Last edited by Joergi; 02 Oct 2015 at 19:36.
      My ComputerSystem Spec
  4.    03 Oct 2015 #4
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro


    Let me know if you get another BSOD and please use the tool again > upload the zip file if you do.
      My ComputersSystem Spec
  5.    03 Oct 2015 #5
    Join Date : Aug 2015
    Posts : 610
    W10
    Thread Starter

    What is the reason for this bluescreen? Can you tell me?
      My ComputerSystem Spec
  6.    03 Oct 2015 #6
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    First the usual causes, then an explanation about what system services are, then what error means.
    This to hopefully understand it more.

    The usual causes are
    • System service,
    • Device driver,
    • graphics driver,
    • memory


    System services are programs that load automatically either as part of an application's startup process or the operating system startup process to support the different tasks required of the operating system.


    Somewhere in the system, a program, or a part of the program, wanted to do something that couldn't be handled properly by something else, an exception. Because that something else couldn't handle it properly it throws a stop error to prevent data loss. It isn't known what could have happened if the system was not stopped.

    In case with the memory, the memory gives something data that is corrupted. Due to corrupted data that something requested, this something will execute the data, but because the data is corrupted the executed data will do something totally different then expected.
    Windows throws a stop to prevent data loss.

    I hope this is clear enough.
    I won't go deeper, because then I wouldn't understand it either.

    Something = usually a driver but I am not too sure.
      My ComputersSystem Spec
  7.    03 Oct 2015 #7
    Join Date : Aug 2015
    Posts : 610
    W10
    Thread Starter

    I am trying to understand, what caused the bluescreen in my case.

    I found this description for SYSTEM_SERVICE_EXCEPTION 0x0000003b errors:
    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION - Windows 10 hardware dev

    A SYSTEM_SERVICE_EXCEPTION obviously indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. (Whatever that means.)

    Parameter Description
    1 The exception that caused the bug check
    2 The address of the exception record for the exception that caused the bug check
    3 The address of the context record for the exception that caused the bug check
    4 0

    My bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff801ce4c1260, 0xffffd0002620e460, 0x0000000000000000).

    And what does that mean?
      My ComputerSystem Spec
  8.    03 Oct 2015 #8
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Lets try driver verifier to find any driver that might cause this.



    SYSTEM_SERVICE_EXCEPTION when searching in start menu Diagnostic Test SYSTEM_SERVICE_EXCEPTION when searching in start menu
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec
  9.    05 Oct 2015 #9
    Join Date : Aug 2015
    Posts : 610
    W10
    Thread Starter

    I have now run this verifier. The PC was generally slow (as expected), but I couldn't get it to crash - although I tried hard.

    So...what's next? Doesn't the dump contain more helpful information?
      My ComputerSystem Spec
  10.    05 Oct 2015 #10
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Likely it does, but my knowledge of understanding and knowledge of commands isn't good enough to dig deep.
      My ComputersSystem Spec

 
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