Windows 10: BSOD caused by NTFS.sys & ntoskrnl.exe on a brand new PC.

  1.    30 Sep 2015 #1

    BSOD caused by NTFS.sys & ntoskrnl.exe on a brand new PC.


    There's not much to explain as it can occur randomly, I am guessing it is some driver conflict but I am not tech savvy, regardless, the BSODs are caused by NTFS.sys and ntoskrnl.exe.

    Here's an image from BlueScreenView

    Attachment 40292
      My ComputerSystem Spec


  2. Posts : 11,531
    Windows 10 Pro
       30 Sep 2015 #2

    Hi Nosco,

    Welcome to the 10forums.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble.

    Please uninstall programs you don't know / don't use.

    The most recent crash does have a lot of NTFS activity, which might point to a failing / damaged hard drive(s).
    A process died, possibly due to hard drive problems.
    Please follow instructions below to check the hard drive(s)

    The Plantronics GameCom sound driver has been flagged.
    Please check here for driver updates
    Code:
    *** WARNING: Unable to verify timestamp for PLTGC.sys
    *** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
    
    0: kd> lmvm pltgc
    start             end                 module name
    fffff800`c8e00000 fffff800`c8f90000   PLTGC    T (no symbols)           
        Loaded symbol image file: PLTGC.sys
        Image path: \SystemRoot\system32\drivers\PLTGC.sys
        Image name: PLTGC.sys
        Timestamp:        Fri Nov 04 09:47:57 2011 (4EB3A6BD)
        CheckSum:         0015352D
        ImageSize:        00190000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    BSOD caused by NTFS.sys & ntoskrnl.exe on a brand new PC. Diagnostics Test BSOD caused by NTFS.sys & ntoskrnl.exe on a brand new PC.
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html
      My ComputersSystem Spec

  3.    30 Sep 2015 #3

    axe0 said: View Post
    Hi Nosco,

    Welcome to the 10forums.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble.

    Please uninstall programs you don't know / don't use.

    The most recent crash does have a lot of NTFS activity, which might point to a failing / damaged hard drive(s).
    A process died, possibly due to hard drive problems.
    Please follow instructions below to check the hard drive(s)

    The Plantronics GameCom sound driver has been flagged.
    Please check here for driver updates
    Code:
    *** WARNING: Unable to verify timestamp for PLTGC.sys
    *** ERROR: Module load completed but symbols could not be loaded for PLTGC.sys
    
    0: kd> lmvm pltgc
    start             end                 module name
    fffff800`c8e00000 fffff800`c8f90000   PLTGC    T (no symbols)           
        Loaded symbol image file: PLTGC.sys
        Image path: \SystemRoot\system32\drivers\PLTGC.sys
        Image name: PLTGC.sys
        Timestamp:        Fri Nov 04 09:47:57 2011 (4EB3A6BD)
        CheckSum:         0015352D
        ImageSize:        00190000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    BSOD caused by NTFS.sys & ntoskrnl.exe on a brand new PC. Diagnostics Test BSOD caused by NTFS.sys & ntoskrnl.exe on a brand new PC.
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html
    Thank you for the welcome and the help, if it's a failing hard-drive then I'm pretty sure I should just replace it as I actually transferred it from my old PC, defragged it and made a clean windows install on it. However I had a lot of issues with my OLD pc crashing many a times, so I suppose when I had my drive replaced (which is like 6 months old now?) the system damaged it.

    I will clean up my PC by removing programs I do not use.
    I do not understand what I'm supposed to download on the GamesCom driver.
    I will run chkdsk and seatools.
      My ComputerSystem Spec


  4. Posts : 11,531
    Windows 10 Pro
       30 Sep 2015 #4

    Nosco said: View Post
    I do not understand what I'm supposed to download on the GamesCom driver.
    Apologies, I didn't look good enough.
    I see it is likely a headset.
    This is likely a conflict between the audio devices.
    When using the headset, please disable every other audio device that you can find in sound manager.
    But, it is smart to check for driver updates looking at the date, although I do not really know from where you need to get them.
      My ComputersSystem Spec

  5.    30 Sep 2015 #5

    axe0 said: View Post
    Apologies, I didn't look good enough.
    I see it is likely a headset.
    This is likely a conflict between the audio devices.
    When using the headset, please disable every other audio device that you can find in sound manager.
    But, it is smart to check for driver updates looking at the date, although I do not really know from where you need to get them.
    Yes, it's a headset that comes with it's own driver to turn on Dolby Surround 7.1
    It is up to date.
    I will disable other sound devices.

    Edit 1

    Should I run the short drive self test, short generic test and long generic test and give the results of all 3 or just run 1 of them?

    Also, what sort of a scan should I do on chkdsk?

    Edit 2

    I've conducted all 3 tests from SeaGate tool and they all passed.
    Will attempt chkdsk.

    Edit 3

    Chkdsk turned up with nothing.

    What now?
    Last edited by Nosco; 30 Sep 2015 at 09:25.
      My ComputerSystem Spec


 

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