Random BSODs while working


  1. tvano
    Posts : 4
    Windows 10 64bit
       New #1

    Random BSODs while working


    After switching to Windows 10 from Windows 7 and performing a clean install, I am getting occasional BSODs and I am unaware of any trigger...

    Please see my reports attached - I tried to do some research and it seems to be related with some symbols but I do not know what that means.

    I will be thankful for any feedback as I am getting the BSODs while working on my laptop (translator).

    Attachment 40236
      My Computer
    Quote Quote

  3. axe0
    Posts : 14,904
    Windows 10 Pro
       New #2

    Hi tvano,

    Welcome to the 10forums.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please move some files from the D partition to increase the free space to at least 10-15%.
    Every partition needs at least 10-15% free space so Windows can do its thing in the background.
    warning   Warning
    Less free space could cause BSOD's


    Please do the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything
    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok
    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.

    Please check your manufacturer for driver updates for your CPU.
    If there are no driver updates, please make sure your CPU is clean of dust.
      My Computers
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  4. tvano
    Posts : 4
    Windows 10 64bit
    Thread Starter
       New #3

    Thank you for the fast reply.

    I uninstalled DT and moved some files from the D drive. I will wait if a BSOD appears again and will continue with your instruction if it does. I will also check the laptop for dust inside today.
      My Computer
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  6. axe0
    Posts : 14,904
    Windows 10 Pro
       New #4

    Keep us posted :)
      My Computers
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  7. tvano
    Posts : 4
    Windows 10 64bit
    Thread Starter
       New #5

    Another BSOD today, I still did not clean the dust as I need to buy a small screwdriver.

    Here is some info from today's minidump:

    ____________________________________________________________________________________________________ _____
    <pre class="windbg">CRITICAL_PROCESS_DIED (ef)
    A critical system process died
    Arguments:
    Arg1: ffffe0000b854780, Process object
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    PROCESS_OBJECT: ffffe0000b854780

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: 0xEF

    PROCESS_NAME: svchost.exe

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from fffff8000534bc90 to fffff80004ddc240

    STACK_TEXT:
    ffffd000`23b72948 fffff800`0534bc90 : 00000000`000000ef ffffe000`0b854780 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    ffffd000`23b72950 fffff800`0528df4f : 00000000`00000000 ffffe000`0d636b80 00000000`00000000 00000000`00000000 : nt!PspCatchCriticalBreak+0xa4
    ffffd000`23b72990 fffff800`0512f5e9 : ffffe000`0b854780 ffffd000`00000001 ffffe000`0b854780 00000000`00000001 : nt! ?? ::NNGAKEGL::`string'+0x4d1ff
    ffffd000`23b729f0 fffff800`0512f2c9 : ffffffff`ffffffff ffffd000`23b72a99 ffffe000`0b854780 ffffe000`0d636800 : nt!PspTerminateProcess+0xfd
    ffffd000`23b72a30 fffff800`04de6863 : ffffe000`0d636800 ffffd000`23b72b80 ffffe000`0d636800 ffffd000`23b72b80 : nt!NtTerminateProcess+0xb9
    ffffd000`23b72b00 00007ffb`64b837ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    000000e0`81b7e4f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ffb`64b837ba


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!PspCatchCriticalBreak+a4
    fffff800`0534bc90 cc int 3

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!PspCatchCriticalBreak+a4

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 55d5626b

    FAILURE_BUCKET_ID: X64_0xEF_nt!PspCatchCriticalBreak+a4

    BUCKET_ID: X64_0xEF_nt!PspCatchCriticalBreak+a4

    Followup: MachineOwner
    ---------</pre>
      My Computer
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  8. axe0
    Posts : 14,904
    Windows 10 Pro
       New #6

    Please use the tool again and upload the zip file.
      My Computers
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  9. tvano
    Posts : 4
    Windows 10 64bit
    Thread Starter
       New #7

    OK, here it is...
      My Computer
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  10. axe0
    Posts : 14,904
    Windows 10 Pro
       New #8

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble.

    Please move some files from the D partition to increase the free space to at least 10-15%.
    Every partition needs at least 10-15% free space so Windows can do its thing in the background.
    warning   Warning
    Less free space could cause BSOD's
      My Computers
    Quote Quote

 

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