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  1.    29 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 22
    Windows 10 Home

    BSOD THREAD_STUCK_IN_DEVICE_DRIVER error


    Hi there,

    I've a problem when playing games or attempting to update my processor, at the moment when I try to update to amd Catalyst Software Suite 15.7.1 I get the BSOD in the title. I've run sfc/scannow multiple times and it's showed no errors and also Dism /Online / Cleanup-Image /RestoreHealth that I've seen in another thread and thats come up clean as well. I've updated my bios and ssd boot drive to the latest update and reset Windows 10 but still I've this problem. I've attached the debug files as required.

    Any ideas on what's causing this?

    Many Thanks.
      My ComputerSystem Spec
  2.    29 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    Hi JollyDave,

    Welcome to the 10forums.

    Your AMD APU video drivers are the cause of the crashes.
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from here

    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff800`3e780000 fffff800`3fc8a000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Aug 04 05:28:52 2015 (55C03174)
        CheckSum:         014ADEC6
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Last edited by axe0; 30 Sep 2015 at 03:11. Reason: Spelling correction (APU/GPU)
      My ComputersSystem Spec
  3.    29 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 22
    Windows 10 Home
    Thread Starter

    Well I managed to use the uninstaller and successfully install the newest amd driver, thats the good news. Bad news is when I started Outlast as a test, as I reached the main menu it gave me the same error instantly. I attached the debug below.
      My ComputerSystem Spec
  4.    29 Sep 2015 #4
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    Please remove Kaspersky using the uninstall instructions

    Code:
    *** WARNING: Unable to verify timestamp for kl1.sys
    *** ERROR: Module load completed but symbols could not be loaded for kl1.sys
    
    3: kd> lmvm kl1
    start             end                 module name
    fffff801`2dfb0000 fffff801`2e712000   kl1      T (no symbols)           
        Loaded symbol image file: kl1.sys
        Image path: \SystemRoot\system32\DRIVERS\kl1.sys
        Image name: kl1.sys
        Timestamp:        Thu Jun 18 20:58:13 2015 (558314C5)
        CheckSum:         00079E85
        ImageSize:        00762000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  5.    29 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 22
    Windows 10 Home
    Thread Starter

    Ok it's working fine now for the moment, played the first cutscene in outlast just fine and a little bit onwards. Should I reinstall Kaspersky or not?
      My ComputerSystem Spec
  6.    29 Sep 2015 #6
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    You could try yes.
    Possibly was that driver corrupted somehow.
      My ComputersSystem Spec
  7.    29 Sep 2015 #7
    Join Date : Sep 2015
    Posts : 22
    Windows 10 Home
    Thread Starter

    Reinstalled Kaspersky with a new download file from them, ran outlast and got a little bit further then the same error occured, so I uninstalled it completly tried outlast again, got to the same point and boom same error again. Scemes windows 10 really hates amd.
      My ComputerSystem Spec
  8.    29 Sep 2015 #8
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    Please make sure your APU is clean of dust.
    The drivers have been flagged.
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Last edited by axe0; 30 Sep 2015 at 03:11. Reason: Spelling correction (APU/GPU)
      My ComputersSystem Spec
  9.    29 Sep 2015 #9
    Join Date : Sep 2015
    Posts : 22
    Windows 10 Home
    Thread Starter

    It's a APU so I don't have a separate gpu card. Really appreciate your help btw, I'd be lost on my own

    *edit

    Going to install the lastest amd beta driver for my APU, see if that'll work
      My ComputerSystem Spec
  10.    29 Sep 2015 #10
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    That explains a few things, thanks for mentioning it
      My ComputersSystem Spec

 
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