BSOD THREAD_STUCK_IN_DEVICE_DRIVER error

JollyDave · 29 Sep 2015

Hi there,

I've a problem when playing games or attempting to update my processor, at the moment when I try to update to amd Catalyst Software Suite 15.7.1 I get the BSOD in the title. I've run sfc/scannow multiple times and it's showed no errors and also Dism /Online / Cleanup-Image /RestoreHealth that I've seen in another thread and thats come up clean as well. I've updated my bios and ssd boot drive to the latest update and reset Windows 10 but still I've this problem. I've attached the debug files as required.

Any ideas on what's causing this?

Many Thanks.

axe0 · 29 Sep 2015

Hi JollyDave,

Welcome to the 10forums.

Your AMD APU video drivers are the cause of the crashes.
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from here

Code:

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

0: kd> lmvm atikmdag
start             end                 module name
fffff800`3e780000 fffff800`3fc8a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Aug 04 05:28:52 2015 (55C03174)
    CheckSum:         014ADEC6
    ImageSize:        0150A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

JollyDave · 29 Sep 2015

Well I managed to use the uninstaller and successfully install the newest amd driver, thats the good news. Bad news is when I started Outlast as a test, as I reached the main menu it gave me the same error instantly. I attached the debug below.

axe0 · 29 Sep 2015

Please remove Kaspersky using the uninstall instructions

Code:

*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys

3: kd> lmvm kl1
start             end                 module name
fffff801`2dfb0000 fffff801`2e712000   kl1      T (no symbols)           
    Loaded symbol image file: kl1.sys
    Image path: \SystemRoot\system32\DRIVERS\kl1.sys
    Image name: kl1.sys
    Timestamp:        Thu Jun 18 20:58:13 2015 (558314C5)
    CheckSum:         00079E85
    ImageSize:        00762000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

JollyDave · 29 Sep 2015

Ok it's working fine now for the moment, played the first cutscene in outlast just fine and a little bit onwards. Should I reinstall Kaspersky or not?

axe0 · 29 Sep 2015

You could try yes.
Possibly was that driver corrupted somehow.

JollyDave · 29 Sep 2015

Reinstalled Kaspersky with a new download file from them, ran outlast and got a little bit further then the same error occured, so I uninstalled it completly tried outlast again, got to the same point and boom same error again. Scemes windows 10 really hates amd.

axe0 · 29 Sep 2015

Please make sure your APU is clean of dust.
The drivers have been flagged.

Code:

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

JollyDave · 29 Sep 2015

It's a APU so I don't have a separate gpu card. Really appreciate your help btw, I'd be lost on my own

*edit

Going to install the lastest amd beta driver for my APU, see if that'll work

axe0 · 29 Sep 2015

That explains a few things, thanks for mentioning it :)