New upgrade to Windows 10 from Windows 7 - frequent BSOD

Hi maclean,

Welcome to the 10forums.

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.

Or configure Ccleaner to not remove dump files:

Diagnostic Test

 DRIVER VERIFIER

   Warning

Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

   Note

Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

dalchina said:

Hello, assuming it's a driver related issue, try Whocrashed by Resplendence (freeware) recently updated for Win 10.
"This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems. "

Problem: if a windows driver is the last active driver then it will be blamed and Whocrashed will say that the windows driver is causing it. This happens really a lot.

It is the same for all of those program @dalchina.
The main reason why those programs are not recommended to use.

For example:
ntoskrnl.exe is blamed in a 0x9f(driver_power_state_failure), 0x124(whea_uncorrectable_error) and 0x139(kernel_security_check_failure) crash.
A 0x124 crash can be caused by hardware, hardware drivers, overclocking, BIOS problems, dust in the pc and likely more.
For a 0x9f you need to search a little bit in the dump file to find the cause.
I have only seen a 0x139 with a parameter 3, this simply means that it might be hard to determine the cause, no doubt a program like bluescreenviewer and whocrashed cannot find the cause.

ntoskrnl.exe is a file used in the boot process, never the cause because without it or if it is corrupted you cannot boot.

The programs you're mentioning and any other I have seen won't be able to give you the needed information to find the cause.

maclean said:

Does the dump file I posted indicate anything useful?

With driver verifier, not enough.
A windows driver is blamed, but a windows driver is very rare the cause.