BSOD While Playing Elder Scrolle Online

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  1. aDd1kTeD2Ka0s
    Posts : 14
    Windows 10 Home Edition
       New #1

    BSOD While Playing Elder Scrolle Online


    Hello!

    Been getting a __lot__ of display driver crashes, mostly while playing Elder Scrolls Online, but sometimes other games as well, and sometimes while just watching a Youtube video!

    Some snippets from Event Viewer :

    Code:
    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: d8e50cca-4220-46df-86a3-31b24dd3cda6


Problem signature:
P1: 141
P2: ffffe00131e194c0
P3: fffff80139c6ccac
P4: 0
P5: 3658
P6: 10_0_10240
P7: 0_0
P8: 768_1
P9: 
P10: 


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" /> 
  <EventID Qualifiers="0">1001</EventID> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2015-09-28T14:37:30.000000000Z" /> 
  <EventRecordID>1291</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>Tushar-PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>LKD_0x141_Tdr:6_IMAGE_atikmpag.sys</Data> 
  <Data>0</Data> 
  <Data>LiveKernelEvent</Data> 
  <Data>Not available</Data> 
  <Data>d8e50cca-4220-46df-86a3-31b24dd3cda6</Data> 
  <Data>141</Data> 
  <Data>ffffe00131e194c0</Data> 
  <Data>fffff80139c6ccac</Data> 
  <Data>0</Data> 
  <Data>3658</Data> 
  <Data>10_0_10240</Data> 
  <Data>0_0</Data> 
  <Data>768_1</Data> 
  <Data /> 
  <Data /> 
  <Data>C:\Windows\LiveKernelReports\WATCHDOG\WD-20150928-2007.dmp C:\Users\Tushar\AppData\Local\Temp\WER-102550890-0.sysdata.xml C:\Users\Tushar\AppData\Local\Temp\WERCF00.tmp.WERInternalMetadata.xml</Data> 
  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_e6357c15221559cb33dc43b4ec3a641f781f5b5_00000000_cab_1294f267</Data> 
  <Data /> 
  <Data>0</Data> 
  <Data>6c8dd5a8-65ee-11e5-9bcc-fcaa14902f21</Data> 
  <Data>0</Data> 
  <Data /> 
  </EventData>
  </Event>
    Code:
    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: d8e50cca-4220-46df-86a3-31b24dd3cda6


Problem signature:
P1: 141
P2: ffffe00131e194c0
P3: fffff80139c6ccac
P4: 0
P5: 3658
P6: 10_0_10240
P7: 0_0
P8: 768_1
P9: 
P10: 


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-09-28T14:44:02.000000000Z" />
  <EventRecordID>1297</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Tushar-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>LKD_0x117_TdrFlag:UNKNOWN_ERROR_Tdr:9_IMAGE_atikmpag.sys</Data>
  <Data>0</Data>
  <Data>LiveKernelEvent</Data>
  <Data>http://wer.microsoft.com/responses/resredir.aspx?sid=1&Bucket=LKD_0x117_TdrFlag:UNKNOWN_ERROR_Tdr:9_IMAGE_atikmpag.sys&State=1&ID=32d51304-8080-46e3-83c6-5f7a06fd6221</Data>
  <Data>32d51304-8080-46e3-83c6-5f7a06fd6221</Data>
  <Data>117</Data>
  <Data>ffffe00131e194c0</Data>
  <Data>fffff80139c6ccac</Data>
  <Data>0</Data>
  <Data>0</Data>
  <Data>10_0_10240</Data>
  <Data>0_0</Data>
  <Data>768_1</Data>
  <Data />
  <Data />
  <Data>C:\Windows\LiveKernelReports\WATCHDOG\WD-20150928-2007-02.dmp C:\Users\Tushar\AppData\Local\Temp\WER-102552218-0.sysdata.xml C:\Users\Tushar\AppData\Local\Temp\WERD450.tmp.WERInternalMetadata.xml</Data>
  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_45d8a55d593c96611b858c469de8f5493bf16feb_00000000_cab_13c6ede5</Data>
  <Data />
  <Data>0</Data>
  <Data>6d5882c4-65ee-11e5-9bcc-fcaa14902f21</Data>
  <Data>0</Data>
  <Data />
  </EventData>
  </Event>
    DM Log Collector Logs : Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
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  3. aDd1kTeD2Ka0s
    Posts : 14
    Windows 10 Home Edition
    Thread Starter
       New #2

    BDOD While Playing Elder Scrolls Online | Fault bucket LKD_0x141_Tdr:6


    Hello!


    Been getting a __lot__ of display driver crashes, mostly while playing Elder Scrolls Online, but sometimes other games as well, and sometimes while just watching a Youtube video!


    Some snippets from Event Viewer :


    Code:
    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: d8e50cca-4220-46df-86a3-31b24dd3cda6




Problem signature:
P1: 141
P2: ffffe00131e194c0
P3: fffff80139c6ccac
P4: 0
P5: 3658
P6: 10_0_10240
P7: 0_0
P8: 768_1
P9: 
P10: 




- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" /> 
  <EventID Qualifiers="0">1001</EventID> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2015-09-28T14:37:30.000000000Z" /> 
  <EventRecordID>1291</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>Tushar-PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>LKD_0x141_Tdr:6_IMAGE_atikmpag.sys</Data> 
  <Data>0</Data> 
  <Data>LiveKernelEvent</Data> 
  <Data>Not available</Data> 
  <Data>d8e50cca-4220-46df-86a3-31b24dd3cda6</Data> 
  <Data>141</Data> 
  <Data>ffffe00131e194c0</Data> 
  <Data>fffff80139c6ccac</Data> 
  <Data>0</Data> 
  <Data>3658</Data> 
  <Data>10_0_10240</Data> 
  <Data>0_0</Data> 
  <Data>768_1</Data> 
  <Data /> 
  <Data /> 
  <Data>C:\Windows\LiveKernelReports\WATCHDOG\WD-20150928-2007.dmp C:\Users\Tushar\AppData\Local\Temp\WER-102550890-0.sysdata.xml C:\Users\Tushar\AppData\Local\Temp\WERCF00.tmp.WERInternalMetadata.xml</Data> 
  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_e6357c15221559cb33dc43b4ec3a641f781f5b5_00000000_cab_1294f267</Data> 
  <Data /> 
  <Data>0</Data> 
  <Data>6c8dd5a8-65ee-11e5-9bcc-fcaa14902f21</Data> 
  <Data>0</Data> 
  <Data /> 
  </EventData>
  </Event>

    Code:
    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: d8e50cca-4220-46df-86a3-31b24dd3cda6




Problem signature:
P1: 141
P2: ffffe00131e194c0
P3: fffff80139c6ccac
P4: 0
P5: 3658
P6: 10_0_10240
P7: 0_0
P8: 768_1
P9: 
P10: 




<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-09-28T14:44:02.000000000Z" />
  <EventRecordID>1297</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Tushar-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>LKD_0x117_TdrFlag:UNKNOWN_ERROR_Tdr:9_IMAGE_atikmpag.sys</Data>
  <Data>0</Data>
  <Data>LiveKernelEvent</Data>
  <Data>http://wer.microsoft.com/responses/resredir.aspx?sid=1&Bucket=LKD_0x117_TdrFlag:UNKNOWN_ERROR_Tdr:9_IMAGE_atikmpag.sys&State=1&ID=32d51304-8080-46e3-83c6-5f7a06fd6221</Data>
  <Data>32d51304-8080-46e3-83c6-5f7a06fd6221</Data>
  <Data>117</Data>
  <Data>ffffe00131e194c0</Data>
  <Data>fffff80139c6ccac</Data>
  <Data>0</Data>
  <Data>0</Data>
  <Data>10_0_10240</Data>
  <Data>0_0</Data>
  <Data>768_1</Data>
  <Data />
  <Data />
  <Data>C:\Windows\LiveKernelReports\WATCHDOG\WD-20150928-2007-02.dmp C:\Users\Tushar\AppData\Local\Temp\WER-102552218-0.sysdata.xml C:\Users\Tushar\AppData\Local\Temp\WERD450.tmp.WERInternalMetadata.xml</Data>
  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_45d8a55d593c96611b858c469de8f5493bf16feb_00000000_cab_13c6ede5</Data>
  <Data />
  <Data>0</Data>
  <Data>6d5882c4-65ee-11e5-9bcc-fcaa14902f21</Data>
  <Data>0</Data>
  <Data />
  </EventData>
  </Event>

    DM Log Collector Logs :

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Attachment 39922
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  4. axe0
    Posts : 14,903
    Windows 10 Pro
       New #3

    Hi aDd1kTeD2Ka0s,

    Welcome to the 10forums.

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble.

    Please move some files from Y partition to increase the free space to at least 10-15%.
    Every partition needs at least 10-15% free space so Windows can do its thing in the background.
    warning   Warning
    Less free space could cause BSOD's
    .
      My Computers
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  6. aDd1kTeD2Ka0s
    Posts : 14
    Windows 10 Home Edition
    Thread Starter
       New #4

    Will do! Have configured the system to enable minidump, but no crashes ever since I made the change - that's a good thing, fingers crossed =)
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  7. axe0
    Posts : 14,903
    Windows 10 Pro
       New #5

    Keep us posted :)
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  8. aDd1kTeD2Ka0s
    Posts : 14
    Windows 10 Home Edition
    Thread Starter
       New #6

    So, I've configured my PC to enable memory dumps, but after a crash, they don't show up in %SYSTEMROOT%/MEMORY.DMP - not sure what I'm doing wrong ? I see a folder called LiveKernelReports though ...

    Virtual Memory Settings: 24576 MB (On C: which is my Windows partition)

    System Failure Settings :: Automatic memory dump @ %SYSTEMROOT%\MEMORY.DMP

    Code:
    C:\Windows\system32>echo %SYSTEMROOT%
C:\Windows
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  9. axe0
    Posts : 14,903
    Windows 10 Pro
       New #7

    Please do the following:

    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again



    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
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  10. aDd1kTeD2Ka0s
    Posts : 14
    Windows 10 Home Edition
    Thread Starter
       New #8

    Code:
    C:\Users\Username>sfc /scannow


Beginning system scan.  This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.
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  12. axe0
    Posts : 14,903
    Windows 10 Pro
       New #9

    Please make a screenshot of the file/folder and post it
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  13. aDd1kTeD2Ka0s
    Posts : 14
    Windows 10 Home Edition
    Thread Starter
       New #10

    CBS logs available for download here : Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Is that what you wanted? Wasn't clear on what screenshot of file/folder you requested.
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