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  1. Joined : Aug 2015
    Posts : 40
    Microsoft Windows 10 Pro 64-bit
       28 Sep 2015 #1

    System Freezing from fresh Boot or Sleep after a several minutes.


    HI Guys
    This is a weird one i have been monitoring for several weeks to try and find a pattern. After startup (fresh) or from sleep by Pc works fine for a several minutes or hours then just freezes!! I thought it was the sleep issue but now i notice it does it from a fresh start.

    I have also tried using different browsers no different. It can happen when dragging to another monitor but it also happens when doing nothing it just freezes the mouse. I cannot recover i cannot activate Task Manager. I have reboot via pc power button.

    I have latest drivers i think also Event viewer report not shutting down properly not sure if that is the crash or what. Please help as i keep loosing lots of work i am on.

    Thorrrr
    Last edited by thorrrr; 03 Oct 2015 at 03:31.
      My System SpecsSystem Spec


  2. Joined : Mar 2015
    Posts : 616
    Windows 10
       28 Sep 2015 #2

    You might try using DDU to uninstall both your Nvidia & Intel graphic drivers and reinstall the latest drivers.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 40
    Microsoft Windows 10 Pro 64-bit
       28 Sep 2015 #3

    fracking4oil said: View Post
    You might try using DDU to uninstall both your Nvidia & Intel graphic drivers and reinstall the latest drivers.
    HI Fracking

    Are you saying it is display drivers??

    I installed the latest Nvidia drivers last week made no change !!!
      My System SpecsSystem Spec


  4. Joined : Mar 2015
    Posts : 616
    Windows 10
       28 Sep 2015 #4

    thorrrr said: View Post
    HI Fracking

    Are you saying it is display drivers??

    I installed the latest Nvidia drivers last week made no change !!!

    That's my guess... I've had similar issues when installing display drivers from Windows Update, Nvidia & Intel if I don't uninstall the old drivers first with DDU. It appears that the installers install new display drivers without fully uninstalling old drivers in Win 10.
    Last edited by fracking4oil; 28 Sep 2015 at 05:17. Reason: typo
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       28 Sep 2015 #5

    Please remove / disable startup items from the taskmanager.
    These programs could interfere with the boot process giving you trouble.

    Please do the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything
    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok
    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.

    It seems the latest crash is caused by the Nvidia Video driver
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    6: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`b9370000 fffff801`ba009000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Aug 17 23:58:29 2015 (55D25905)
        CheckSum:         00C5C116
        ImageSize:        00C99000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Please follow the advice from @fracking4oil and use DDU to remove everything from Nvidia.
    After removing everything from Nvidia, check the site of Geforce for driver updates.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 40
    Microsoft Windows 10 Pro 64-bit
       30 Sep 2015 #6

    HI Guys

    I have used DDU made no difference the fault is very intermittent i cannot produce it on every boot.

    This morning i restarted from fresh after a clean shutdown. I was greeted with blank screen i get this twice a week when monitor is not engaged in boot process. I just soft boot and it pops up as normal.

    When i went it everything worked ok until i saved an item in Chrome. At which point the whole system froze.

    I have the latest version of Chrome 45.0.2454.101 m 64 bit.

    I have added latest zip logs but it is annoying as hell

    Dale
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       30 Sep 2015 #7

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble.

    Please check {windows partition}\windows\minidump and check if there are any recent dump files saved.
    There are no recent dumps.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 40
    Microsoft Windows 10 Pro 64-bit
       30 Sep 2015 #8

    See attached dump files

    Here

    Here

    Dale
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       30 Sep 2015 #9

    Those are the same as in your first post.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 40
    Microsoft Windows 10 Pro 64-bit
       30 Sep 2015 #10

    Those are the only ones n the folder!!!

    axe0 said: View Post
    Those are the same as in your first post.
      My System SpecsSystem Spec


 
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