Windows 10: Frozen start menu & repeated hardware error

  1. Posts : 2
    Windows 10 Home 64-Bit
       26 Sep 2015 #1

    Frozen start menu & repeated hardware error

    Hi everyone! I've been having two issues for the past few weeks. After a while, (it varies time wise) the start menu and search bar become unresponsive and will no longer open. The only way to make them respond again is to restart; however, this comes with another issue. It will hang forever on the "Restarting..." screen unless I do a hard shutdown.

    On the other hand, a hardware error keeps appearing and it appears to talk about an Nvidia driver.

    After checking the reliability monitor, it shows that I have two critical faults:

    I've tried numerous troubleshooting steps, which I will list below, and none of them have provided any lasting results:

    • Disabling Cortana (helped at first, now the issue is back)
    • A clean install of the latest Nvidia drivers, twice on two separate days (fixed the hardware error for a day, now it's back)
    • sfc /scannow (It shows no integrity violations)
    • Installing any and all windows updates (nada)

    I even chatted with a support agent at Microsoft and the only thing he could tell me was that "User Accounts are being corrupted and that Microsoft is researching a fix". I'm confused how User Accounts interfere with the start menu and cause a hardware error. This never happened when I was on Windows 8.1, so I am confused as to what has changed (other than the OS version, of course).

    Info is attached below; I appreciate any help/advice. Thanks guys! :)
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,697
    Windows 10 Pro
       28 Sep 2015 #2

    Hi Ohstopyou,

    Welcome to the 10forums.

    Your problems are not related to BSOD's.
    Please create a new thread at the Performance and Maintenance section for the frozen start menu problem.
    Please create a new thread at the Drivers and Hardware section for the repeated hardware error problem.
      My ComputersSystem Spec


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