BSOD while playing WOW or watching streaming video

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  1. Posts : 6
    Windows 10 Pro 64-bit
       #1

    BSOD while playing WOW or watching streaming video


    I recently upgraded to Windows 10, and everything has been really smooth, except recently I've started getting increasingly frequent BSOD crashes. It usually gives me the IRQL_NOT_LESS_OR_EQUAL error, but sometimes I get other ones. It was fairly infrequent, but last night it must have happened 5 times. I'm very frustrated. I've attached a mini dump. It happens most frequently when I'm playing WOW and streaming Netflix or Amazon Prime, but it's happened when I've been doing neither. I usually am able to figure computer problems out on my own, but this is baffling me. Please help!
      My Computer


  2. Posts : 16,623
    Windows 11 Pro X64
       #2

    Welcome to the forum Charles. A few questions to start out
    Are you overclocking?

    Are you noticing any high temps?

    Please fill in your specs completely

    Solved Windows 10 instructional videos by Ten Forums members - Page 36 - Windows 10 Forums

    Looks like possible hardware problems

    Code:
    SYMBOL_NAME:  nt!MmUnmapViewInSystemCache+412
    FOLLOWUP_NAME:  MachineOwner
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    IMAGE_VERSION:  10.0.10240.16463
    IMAGE_NAME:  hardware
    MODULE_NAME: hardware
    FAILURE_BUCKET_ID:  IP_MISALIGNED
    BUCKET_ID:  IP_MISALIGNED
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:ip_misaligned
    please run the following test

    RAM TEST

    MemTest86+ to analyse your RAM. MemTest86+ Tutorial




    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools Tutorial

    Please post back with your results
    Last edited by Dude; 26 Sep 2015 at 11:41.
      My Computers


  3. Posts : 16,623
    Windows 11 Pro X64
       #3

    With help from @axe0 it appear you Daemon Tools installed

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.

    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below







      If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.

      My Computers


  4. Posts : 6
    Windows 10 Pro 64-bit
    Thread Starter
       #4

    Update


    So, I ran MemTest and got zero errors, and my SSD came back clean. The rest of my system specs are as follows:

    MoBo: ASUS M4A89GTD-PRO/USB3
    SSD: Samsung SSD 840 EVO 500 GB ATA
    Graphics Card: AMD Ratheon HD 6800 Series

    I've uninstalled Daemon Tools, hopefully that was the problem. For what its worth, just a minute ago, before uninstalling Daemon Tools, I got a BSOD while I was running nothing by Chrome and Outlook and it gave me SYSTEM_SERVICE_EXCEPTION as the reason. In the meantime, I'm going to reboot again and see how it goes...
      My Computer


  5. Posts : 6
    Windows 10 Pro 64-bit
    Thread Starter
       #5

    So, I guess that wasn't it...


    So I had another BSOD just now with the SYSTEM_SERVICE_EXCEPTION. I have uninstalled Daemon tools and made sure that the pass through was also removed and rebooted after that. I ran a new minidump and am uploading with this post. Thanks in advance!
      My Computer


  6. Posts : 16,623
    Windows 11 Pro X64
       #6

    Okay, good that Mem test and the hard drive came back clean. Still a tricky thing with these type of errors.

    Please also answer my questions about OCing and temps.

    Lets try to rule out a driver issue too

    Look here and run driver verifier
    Driver Verifier - Enable and Disable in Windows 10 - Windows 10 Forums
      My Computers


  7. Posts : 6
    Windows 10 Pro 64-bit
    Thread Starter
       #7

    So it goes...


    So, to answer your question, no, I'm not overclocking, and I haven't seen any unusual temps. So, as soon as I ran driver verifier and rebooted, I got a BSOD with this message "DRIVER_VERIFIER_IOMANAGER_VIOLATION (ndis.sys)" and then I had to go to the restore point I created to run my computer again. What does that mean?
      My Computer


  8. Posts : 14,901
    Windows 10 Pro
       #8

    Hi charleshrollins,

    Together with @Dude we'll help you, with permission from Dude of course

    That crash means that driver verifier has found a violation, blaming a windows driver because that was the last driver active.

    Please remove the ASUS software, it is known for causing BSOD's.
      My Computers


  9. Posts : 16,623
    Windows 11 Pro X64
       #9

    Feel free to help @axe0

    Yes the ASUS software has been known to cause issues too
      My Computers


  10. Posts : 6
    Windows 10 Pro 64-bit
    Thread Starter
       #10

    I removed the ASUS software, but it seems odd that its been running on this machine since I built it in 2010 and its only now starting to cause a problem.
      My Computer


 

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