Windows 10: BSOD while playing WOW or watching streaming video

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  1. Posts : 6
    Windows 10 Pro 64-bit
       25 Sep 2015 #1

    BSOD while playing WOW or watching streaming video

    I recently upgraded to Windows 10, and everything has been really smooth, except recently I've started getting increasingly frequent BSOD crashes. It usually gives me the IRQL_NOT_LESS_OR_EQUAL error, but sometimes I get other ones. It was fairly infrequent, but last night it must have happened 5 times. I'm very frustrated. I've attached a mini dump. It happens most frequently when I'm playing WOW and streaming Netflix or Amazon Prime, but it's happened when I've been doing neither. I usually am able to figure computer problems out on my own, but this is baffling me. Please help!
      My ComputerSystem Spec

  2. Dude's Avatar
    Posts : 12,209
    Windows 10 Pro X64
       25 Sep 2015 #2

    Welcome to the forum Charles. A few questions to start out
    Are you overclocking?

    Are you noticing any high temps?

    Please fill in your specs completely

    Solved Windows 10 instructional videos by Ten Forums members - Page 36 - Windows 10 Forums

    Looks like possible hardware problems

    SYMBOL_NAME:  nt!MmUnmapViewInSystemCache+412
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_VERSION:  10.0.10240.16463
    IMAGE_NAME:  hardware
    MODULE_NAME: hardware
    FAILURE_ID_HASH_STRING:  km:ip_misaligned
    please run the following test


    MemTest86+ to analyse your RAM. MemTest86+ Tutorial

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Run SeaTools to check the integrity of your HDD. SeaTools Tutorial

    Please post back with your results
    Last edited by Dude; 26 Sep 2015 at 11:41.
      My ComputerSystem Spec

  3. Dude's Avatar
    Posts : 12,209
    Windows 10 Pro X64
       26 Sep 2015 #3

    With help from @axe0 it appear you Daemon Tools installed

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.

    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

      If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.

      My ComputerSystem Spec

  4. Posts : 6
    Windows 10 Pro 64-bit
    Thread Starter
       26 Sep 2015 #4


    So, I ran MemTest and got zero errors, and my SSD came back clean. The rest of my system specs are as follows:

    SSD: Samsung SSD 840 EVO 500 GB ATA
    Graphics Card: AMD Ratheon HD 6800 Series

    I've uninstalled Daemon Tools, hopefully that was the problem. For what its worth, just a minute ago, before uninstalling Daemon Tools, I got a BSOD while I was running nothing by Chrome and Outlook and it gave me SYSTEM_SERVICE_EXCEPTION as the reason. In the meantime, I'm going to reboot again and see how it goes...
      My ComputerSystem Spec

  5. Posts : 6
    Windows 10 Pro 64-bit
    Thread Starter
       26 Sep 2015 #5

    So, I guess that wasn't it...

    So I had another BSOD just now with the SYSTEM_SERVICE_EXCEPTION. I have uninstalled Daemon tools and made sure that the pass through was also removed and rebooted after that. I ran a new minidump and am uploading with this post. Thanks in advance!
      My ComputerSystem Spec

  6. Dude's Avatar
    Posts : 12,209
    Windows 10 Pro X64
       26 Sep 2015 #6

    Okay, good that Mem test and the hard drive came back clean. Still a tricky thing with these type of errors.

    Please also answer my questions about OCing and temps.

    Lets try to rule out a driver issue too

    Look here and run driver verifier
    Driver Verifier - Enable and Disable in Windows 10 - Windows 10 Forums
      My ComputerSystem Spec

  7. Posts : 6
    Windows 10 Pro 64-bit
    Thread Starter
       26 Sep 2015 #7

    So it goes...

    So, to answer your question, no, I'm not overclocking, and I haven't seen any unusual temps. So, as soon as I ran driver verifier and rebooted, I got a BSOD with this message "DRIVER_VERIFIER_IOMANAGER_VIOLATION (ndis.sys)" and then I had to go to the restore point I created to run my computer again. What does that mean?
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       26 Sep 2015 #8

    Hi charleshrollins,

    Together with @Dude we'll help you, with permission from Dude of course

    That crash means that driver verifier has found a violation, blaming a windows driver because that was the last driver active.

    Please remove the ASUS software, it is known for causing BSOD's.
      My ComputersSystem Spec

  9. Dude's Avatar
    Posts : 12,209
    Windows 10 Pro X64
       26 Sep 2015 #9

    Feel free to help @axe0

    Yes the ASUS software has been known to cause issues too
      My ComputerSystem Spec

  10. Posts : 6
    Windows 10 Pro 64-bit
    Thread Starter
       26 Sep 2015 #10

    I removed the ASUS software, but it seems odd that its been running on this machine since I built it in 2010 and its only now starting to cause a problem.
      My ComputerSystem Spec

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