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  1.    25 Sep 2015 #1
    Join Date : Sep 2015
    Amersham
    Posts : 29
    Windows 10 Home

    VIDEO SCHEDULER INTERNAL ERROR on wake from sleep


    New thread created as requested by Axe0

    I just updated my Windows 8.1 desktop to Windows 10 Home and all is now running fine apart from this BSOD which occurs when restarting the PC from Sleep. As I use the PC as a Media Centre the ability to Sleep is important.

    Attachment 39302

    Other forums http://druss.co/2015/08/windows-10-v...after-wake-up/ indicate that this problem is related to the drivers for the Intel HD graphics, however the HD Graphics is not enabled in BIOS on my machine and is not shown in Device Manager and graphics are provided by the Nvidia GTX 660 card.

    Attachment 39303

    The PC has been fully updated with the latest Windows Updates and I have installed the latest Nvidia Graphics driver 355.98 released 22nd September.

    I have checked with the latest drivers available on the Asus site for my Z87-A motherboard (MEI_V11_0_0_1155-20150709_WHQL_1-5M) and in fact the Windows 10 drivers installed are later version than those on the Asus site
    Attachment 39304

    I have attached the debug files extracted just now. Attachment 39305
      My ComputerSystem Spec
  2.    25 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Hi balein,

    The cause is the Nvidia Video driver every time.
    However, the driver is not up to date.
    Please try this driver from Geforce
    Code:
    1: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`3be00000 fffff800`3c8e8000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Aug 07 01:16:04 2015 (55C3EAB4)
        CheckSum:         00AA7B6C
        ImageSize:        00AE8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please do the following:

    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My ComputersSystem Spec
  3.    25 Sep 2015 #3
    Join Date : Sep 2015
    Amersham
    Posts : 29
    Windows 10 Home
    Thread Starter

    I have reinstalled the Nvidia driver from the link, however this is the same driver I installed two days ago. (355.98). I then ran sfc /scannow which reported "Windows Resource Protection did not find any integrity violation" (I had already run this yesterday when it did find and fix another error which I had in Outlook)
    I then re-enabled Sleep, rebooted the PC and entered Sleep. When it awoke the BSOD occurred again. You will see an additional DMP file in the attached debug file Attachment 39314
      My ComputerSystem Spec
  4.    25 Sep 2015 #4
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    What other possible solutions have you done so far?
      My ComputersSystem Spec
  5.    25 Sep 2015 #5
    Join Date : Sep 2015
    Amersham
    Posts : 29
    Windows 10 Home
    Thread Starter

    The things have tried so far are
    1. Run chkdsk /r and sfc /scannow
    2. Update Nvidia drivers to latest version
    3. Check with Chillblast Support who confirmed that the Intel Built in Graphics is disabled in the BIOS
    4. Upgrade motherboard firmware to latest version available
    5. Check Asus website for updated drivers, however all my drivers were actually later version than those on Asus site.
    6. Post questions on forums like this

    Earlier today I did try to see if it would record a TV program from Sleep as I was not sure of the TV server actually woke up the display card. When I returned the PC was sleeping and actually woke up without the BSOD, however the TV programme had not recorded. It then was able to Sleep and Wake up several times OK, but after a reboot the BSOD has returned. I will try this again while I am watching it to see what happens.
      My ComputerSystem Spec
  6.    25 Sep 2015 #6
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Quote Originally Posted by balein View Post
    The things have tried so far are
    1. Run chkdsk /r and sfc /scannow
    2. Update Nvidia drivers to latest version
    3. Check with Chillblast Support who confirmed that the Intel Built in Graphics is disabled in the BIOS
    4. Upgrade motherboard firmware to latest version available
    5. Check Asus website for updated drivers, however all my drivers were actually later version than those on Asus site.
    6. Post questions on forums like this

    Earlier today I did try to see if it would record a TV program from Sleep as I was not sure of the TV server actually woke up the display card. When I returned the PC was sleeping and actually woke up without the BSOD, however the TV programme had not recorded. It then was able to Sleep and Wake up several times OK, but after a reboot the BSOD has returned. I will try this again while I am watching it to see what happens.
    Alright, this might be the case of the bug with the sleep function.
    Even though I'm convinced the problem is in windows 10 self, I'd like to make sure the GPU is fine.

    Please check the temperatures of the GPU when idle and under load.
    Please run Furmark



    VIDEO SCHEDULER INTERNAL ERROR on wake from sleep Diagnostic test VIDEO SCHEDULER INTERNAL ERROR on wake from sleep
     GPU TEST

    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes


    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
      My ComputersSystem Spec
  7.    25 Sep 2015 #7
    Join Date : Sep 2015
    Amersham
    Posts : 29
    Windows 10 Home
    Thread Starter

    I've just uninstalled the Nvidia 355.98 driver and rebooted and it has reverted to the latest drivers released by Windows which is 353.82 and it is now able to wake up from sleep OK (just done it twice in a row). I will reboot and see if it still is OK then.

    If this does not work I'll do the Furmark test
      My ComputerSystem Spec
  8.    25 Sep 2015 #8
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Keep us posted
      My ComputersSystem Spec
  9.    25 Sep 2015 #9
    Join Date : Sep 2015
    Amersham
    Posts : 29
    Windows 10 Home
    Thread Starter

    No it did not work - after the reboot I put it to Sleep and on Wake up the BSOD reappeared.

    I ran Furmark - idle temperature is 32% on around 10% Power - it plateaued at around 86% at 114% power. After I stopped it it

    I did not see any screen artefacts.
      My ComputerSystem Spec
  10.    25 Sep 2015 #10
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Alright, the GPU is fine.
    This is definitily the bug then, there are lots of people having the same problem but not the same error.
    You might want to submit this to Microsoft via their feedback app.
      My ComputersSystem Spec

 
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