Windows 10: BSOD only when playing games for abot 5-10 minutes Solved

  1.    23 Sep 2015 #1

    BSOD only when playing games for abot 5-10 minutes


    Hello, I am having this problem with my computer,
    where i am getting random BSOD's when i have been playing any game for about 5-10 minutes.
    The BSOD is either the IRQL_NOT_LESS_OR_EQUAL or the APC_INDEX_MISMATCH

    I have attached my debug files here
    Attachment 39009

    I hope someone can help
    Anders
      My ComputerSystem Spec


  2. Posts : 11,531
    Windows 10 Pro
       23 Sep 2015 #2

    Hi Andersabra,

    Welcome to the 10forums.

    With 2 of the crashes the Nvidia Streamer Service was active, this service is known for system freezes, performance issues and BSOD's.

    Please try the following
    • Search msconfig and open it
    • Go to the tab services
    • Check 'Hide Microsoft services'
    • Search Nvidia Streamer Service and uncheck it
    • Click apply > ok
    • Reboot if asked


    The first BSOD was caused by a driver from Realtek HD Audio, but I cannot find this driver or an audio device from Realtek.
    Please go to C:\Windows\System32\drivers\ in explorer and search for "RTKVHD64.sys" (without quotes). If you can find this driver, right click it and choose properties, go to the tab details, make a screenshot of it and post the screenshot.
    Code:
    5: kd> lmvm RTKVHD64
    start             end                 module name
    fffff800`49180000 fffff800`495fd000   RTKVHD64 T (no symbols)           
        Loaded symbol image file: RTKVHD64.sys
        Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
        Image name: RTKVHD64.sys
        Timestamp:        Tue Jun 02 12:47:59 2015 (556D89DF)
        CheckSum:         00452702
        ImageSize:        0047D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3.    23 Sep 2015 #3

    Hello.
    I have disabled Nvidia Streamer Service, rebooted, and i have found the RVKHD64.sys Driver, and taken a screenshot, and uploaded here
    Attachment 39026
      My ComputerSystem Spec


  4. Posts : 11,531
    Windows 10 Pro
       23 Sep 2015 #4

    Thank you,

    Please check Realtek for driver updates here
      My ComputersSystem Spec

  5.    23 Sep 2015 #5

    I have now updated the driver, what should i do now?
      My ComputerSystem Spec


  6. Posts : 11,531
    Windows 10 Pro
       23 Sep 2015 #6

    Try your system out and see if you get a BSOD.

    If you do, please use the tool again and upload the zip file.
      My ComputersSystem Spec

  7.    23 Sep 2015 #7

    Okay, I will report back if this has fixed my problems or not.

    Thank you for your time and help
      My ComputerSystem Spec


  8. Posts : 11,531
    Windows 10 Pro
       23 Sep 2015 #8

    You're welcome
    I am glad I can help
      My ComputersSystem Spec

  9.    23 Sep 2015 #9

    So, i have now been playing for over 2 hours, without any problems, again, thank you for your time and your help
      My ComputerSystem Spec


  10. Posts : 11,531
    Windows 10 Pro
       23 Sep 2015 #10

    You're welcome again
      My ComputersSystem Spec


 

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