1.    22 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 3
    Windows 10 64 Bit Pro

    BSOD when Dropbox begins synching


    I'm experiencing an issue where Dropbox is causing a complete system crash on Windows10 64 Bit Pro.

    I discovered it was Dropbox causing the issue, through trial and error of disabling different start up programs.

    I've tried several different versions of the Dropbox App with the same result.

    The issue is temporarily resolved by un-installing the and reinstalling the application, but as soon as the machine is rebooted, the issue comes back.

    Dropbox support said the issue, was most likely caused by incorrect permissions when the program was installed, I thought this was unlikely to be the case as i'd installed Dropbox on many computers and never had an issue like this,but I followed the guide anyway, but unfortunately the issue has remained.

    I've looked at the crash dumps, every time we get this error:

    On Wed 9/16/2015 9:58:09 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\091615-13890-01.dmp
    This was probably caused by the following module: storahci.sys (0xFFFFF801C48B0698)
    Bugcheck code: 0xD1 (0x228, 0x6, 0x0, 0xFFFFF801C48B0698)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\drivers\storahci.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: MS AHCI Storport Miniport Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

    However on one occasion we also had this:

    On Wed 9/16/2015 9:58:09 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: b57nd60a.sys (b57nd60a+0x1EC6C)
    Bugcheck code: 0xD1 (0x228, 0x6, 0x0, 0xFFFFF801C48B0698)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\drivers\b57nd60a.sys
    product: Broadcom NetXtreme Gigabit Ethernet Driver
    company: Broadcom Corporation
    description: Broadcom NetXtreme Gigabit Ethernet NDIS6.x Unified Driver.
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: b57nd60a.sys (Broadcom NetXtreme Gigabit Ethernet NDIS6.x Unified Driver., Broadcom Corporation).
    Google query: Broadcom Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL


    Last edited by tomwall43; 22 Sep 2015 at 04:52.
      My ComputerSystem Spec
  2.    22 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Hi tomwall43,

    Welcome to the 10forums.

    I have taken a look at a few crashes.
    Because I only see that a Windows driver is blamed there are a few possibilities for now.
    1. System file problems (missing files, corruption or other problems). To find these problems, they need to be scanned.
    2. A 3rd party driver is 'hiding'. To find them, the drivers needs to be stressed out.

    Please do the following:

    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.




    BSOD when Dropbox begins synching Diagnostic Test BSOD when Dropbox begins synching
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec
  3.    23 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 3
    Windows 10 64 Bit Pro
    Thread Starter

    axe0,

    Thanks for the reply.

    I actually seem to have fixed the immediate issue by re-downloading all the files from scratch...

    However, I ran sfc /scannow anyway and still seem to have some corrupted files, please link below:

    Dropbox - CBS.log


    Thanks
      My ComputerSystem Spec
  4.    23 Sep 2015 #4
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    The file xwreg.dll and the source are corrupted.

    Please try following command in admin command prompt
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
    If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial
      My ComputersSystem Spec
  5.    23 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 3
    Windows 10 64 Bit Pro
    Thread Starter

    Thanks for this.

    Unfortunately, I just get the Source files cannot be found error. I've followed the guide and tried everything on there, but I continue to get the same issue even if I specify the source path.

    At present there doesn't appear to be any obvious issues with the machine. So I will probably just leave it for the time being!

    Thanks for your help.
      My ComputerSystem Spec
  6.    23 Sep 2015 #6
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    You're welcome

    Be sure to check the tutorial for the In-place Upgrade in case you need it.
      My ComputersSystem Spec

 


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