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  1.    21 Sep 2015 #1
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)

    VIDEO_TDR_FAILURE when turning monitor on


    I have dual monitors, one is VGA, one is HDMI, today when I turned the HDMI monitor on, my second monitor started flickering and it resulted in a BSOD with VIDEO_TDR_FAILURE. I am unsure why this is because it only happened on one other occasion, being a month ago.

    I did an sfc /scannow and Windows reports no corruption. I am starting to think it is the driver.

    I have attached dump files.
      My ComputerSystem Spec
  2.    21 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hi cshadd,

    The VIDEO_TDR_FAILURE crash is related to the drivers of your graphics card.
    It basically means that the drivers didn't react anymore, windows tried to activate them but because the timeout was too much it was catched by this crash.

    Please install the newest graphics drivers from Intel here
    Code:
    3: kd> lmvm igdkmd64start             end                 module name
    fffff800`3ca40000 fffff800`3d07d000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 18 02:27:57 2015 (55A99D8D)
        CheckSum:         0061C20F
        ImageSize:        0063D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    21 Sep 2015 #3
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi cshadd,

    The VIDEO_TDR_FAILURE crash is related to the drivers of your graphics card.
    It basically means that the drivers didn't react anymore, windows tried to activate them but because the timeout was too much it was catched by this crash.

    Please install the newest graphics drivers from Intel here
    Code:
    3: kd> lmvm igdkmd64start             end                 module name
    fffff800`3ca40000 fffff800`3d07d000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 18 02:27:57 2015 (55A99D8D)
        CheckSum:         0061C20F
        ImageSize:        0063D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    How do I find which one is compatible?
      My ComputerSystem Spec
  4.    21 Sep 2015 #4
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    If you have the Intel Driver Update Utility installed you can check from there, but do NOT install from the program.
    Unfortunately I do not know if you have it installed, because that file is almost empty of information.
      My ComputersSystem Spec
  5.    23 Sep 2015 #5
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter

    It seems to have worked. I'll mark as solved for now.
      My ComputerSystem Spec
  6.    24 Sep 2015 #6
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter

    Came out with a driver display error that successfully recovered. However it was caused by the Intel(R) display drivers. This is from the updated drivers that I installed and I wonder if these debugs can help with solving the error and prevent my driver from crashing as well as prevent any future BSOD:

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎09/‎23/‎2015 10:50 PM

    Status
    Report sent

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffe001d27e04c0
    Parameter 2: fffff8017bbb6550
    Parameter 3: 0
    Parameter 4: 1f4
    OS version: 10_0_10240
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.10240.2.0.0.768.101
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    WD-20150923-2249.dmp
    sysdata.xml
    WERInternalMetadata.xml

    Extra information about the problem
    Bucket ID: BAD_DUMPFILE
      My ComputerSystem Spec
  7.    24 Sep 2015 #7
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Please use the tool again and upload the zip file
      My ComputersSystem Spec
  8.    27 Sep 2015 #8
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter

    Update: Just received the same BSOD randomly, even after updating drivers. I put the dump files in.
      My ComputerSystem Spec
  9.    27 Sep 2015 #9
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Please upload a new zip file, the attached zip file is empty
      My ComputersSystem Spec
  10.    27 Sep 2015 #10
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter

    Sorry. I reattached it.
      My ComputerSystem Spec

 
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