1.    20 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 5
    Win 10 upgrade

    Reboot error message "kernel security check failure"


    Please help. When my Toshiba Satellite L655 laptop was rebooted I got the above error. This laptop was upgraded from Win 7 to Win 10 about a month ago. I don't know if this is related or not but two days prior to this error today, the battery would be plugged in and not charging? The not charging error has been intermittent. Doing a brief search, Toshiba said it may be a virus, I am going to do a full scan right now to rule that out. I did do a error dump and I will attach the error dump to this posting. Thanks!
      My ComputerSystem Spec
  2.    20 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro

    Hi dkdias,

    Welcome to the 10forums.

    The cause of the crash is Bitdefender.
    Please uninstall Bitdefender using the tool that can be found here.

    Did you uninstall Bitdefender before upgrading to windows 10?
    It is recommended to remove your current 3rd party AV before upgrading, because of the problems you may get when you keep it installed.

    Please check your installed programs and uninstall the programs that you don't know / not use.
      My ComputersSystem Spec
  3.    20 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 5
    Win 10 upgrade
    Thread Starter

    Kernel security check failure


    Yes, I had to re install Bitdefender when I did the windows upgrade. The windows tool told me that all my programs were compatible with windows 10, so I did not uninstall Bitdefender when I did the upgrade. I thought it was compatible by what the tool told me? I will uninstall Bitdefender and re install it.... thank for the help!

    Quote Originally Posted by axe0 View Post
    Hi dkdias,

    Welcome to the 10forums.

    The cause of the crash is Bitdefender.
    Please uninstall Bitdefender using the tool that can be found here.

    Did you uninstall Bitdefender before upgrading to windows 10?
    It is recommended to remove your current 3rd party AV before upgrading, because of the problems you may get when you keep it installed.

    Please check your installed programs and uninstall the programs that you don't know / not use.
      My ComputerSystem Spec
  4.    20 Sep 2015 #4
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro

    Keep us posted
      My ComputersSystem Spec

 


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