1. Joined : Sep 2015
    Posts : 5
    Win 10 upgrade
       20 Sep 2015 #1

    Reboot error message "kernel security check failure"


    Please help. When my Toshiba Satellite L655 laptop was rebooted I got the above error. This laptop was upgraded from Win 7 to Win 10 about a month ago. I don't know if this is related or not but two days prior to this error today, the battery would be plugged in and not charging? The not charging error has been intermittent. Doing a brief search, Toshiba said it may be a virus, I am going to do a full scan right now to rule that out. I did do a error dump and I will attach the error dump to this posting. Thanks!
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Sep 2015 #2

    Hi dkdias,

    Welcome to the 10forums.

    The cause of the crash is Bitdefender.
    Please uninstall Bitdefender using the tool that can be found here.

    Did you uninstall Bitdefender before upgrading to windows 10?
    It is recommended to remove your current 3rd party AV before upgrading, because of the problems you may get when you keep it installed.

    Please check your installed programs and uninstall the programs that you don't know / not use.
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 5
    Win 10 upgrade
       20 Sep 2015 #3

    Kernel security check failure


    Yes, I had to re install Bitdefender when I did the windows upgrade. The windows tool told me that all my programs were compatible with windows 10, so I did not uninstall Bitdefender when I did the upgrade. I thought it was compatible by what the tool told me? I will uninstall Bitdefender and re install it.... thank for the help!

    axe0 said: View Post
    Hi dkdias,

    Welcome to the 10forums.

    The cause of the crash is Bitdefender.
    Please uninstall Bitdefender using the tool that can be found here.

    Did you uninstall Bitdefender before upgrading to windows 10?
    It is recommended to remove your current 3rd party AV before upgrading, because of the problems you may get when you keep it installed.

    Please check your installed programs and uninstall the programs that you don't know / not use.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Sep 2015 #4

    Keep us posted
      My System SpecsSystem Spec


 


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