Page 1 of 4 123 ... LastLast

  1. Joined : Sep 2015
    Posts : 23
    Microsoft Windows 10 Home 64 bits 10240 Multiprocessor Free
       16 Sep 2015 #1

    BSOD - Windows 10 - "kernel power" - sleep/hibernate issue?


    Hi

    Last month i bought a new laptop for my girlfriend, a Lenovo Flex 2, 14" full hd touchscreen, i3 haswell 4030. It was a bargain because it was the last available (can't go back to the store and ask a new one, only a refund). At first boot (in W8.1) the laptop already got stuck in a bootloop after filling out the primary setup info, untill i disabled all updates in the W8.1 setup settings. This and the fact that we are no big fans of W8.1 made me update to W10 immediately (as in, after start up, install the necessary updates and update 2 hours later).

    However, after the update to W10, i also immediately did a "W10 reset" since i had read that would be pretty much be like a fresh install, and the fact that there seemed to be problems in W8.1, i wanted to remove as much of the 8.1 leftovers as possible.

    But ever since she started using the laptop, now fully W10, it has multiple BSOD crashes every day. I have made some screenshots below. I installed all the drivers from Lenovo's website, which are supposed to be W10 compatible. I removed a couple of programs of which i thought might be offenders, like Avast, Skype and Spotify, to no avail. I ran memtest86 to see if there was a problem with the RAM, but no errors to be found. At this point, i don't know if it's hardware or software related.

    We did notice that the BSOD usually come minutes after opening the screen and waking from sleep/hibernation.

    I can't return the laptop for a new one because it was the last one they had, and the price was really low, so i'd rather try to fix it, than get my money back. I contacted Lenovo but they want the computer in factory settings, meaning W8.1, and i rather not have to go through two OS installations and do all settings and installing programs etc over again, So i'm hoping someone here can help me.

    Below the dump files as requested, and an aditional zipfile with screenshots and the big memory.dmp file as well (i saw it was requested on the microsoft forums as well).

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    I'm also unsure if i can go back to W8.1 through factory settings (as requested by Lenovo should i need to bring it in) after the "one month" period has passed, that Microsoft gives you to roll back the OS.

    Thanks in advance

    M
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       16 Sep 2015 #2

    Hi ozfunghi,

    Welcome to the 10forums.

    There are a few causes for the dumps I have checked so far.

    Starting with the Intel Rapid Storage Technology
    • Search and open msconfig
    • Go to the tab services
    • Check 'Hide Microsoft services'
    • Search Intel Rapid Storage technology service and uncheck it
    • Click apply > ok
    • reboot if asked


    This driver is the Wifi driver (Qualcomm Atheros AR956x if you look in the device manager)
    It has been flagged multiple times, but I'm not sure if it is the driver or memory corruption.
    Code:
    0: kd> lmvm athw10xstart             end                 module name
    fffff800`28de0000 fffff800`29212000   athw10x  T (no symbols)           
        Loaded symbol image file: athw10x.sys
        Image path: athw10x.sys
        Image name: athw10x.sys
        Timestamp:        Mon May 18 08:33:25 2015 (555987B5)
        CheckSum:         0042026C
        ImageSize:        00432000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please run MemTest86+ and follow the instructions below carefully.
    If this test comes positive (zero errors) then the wifi driver needs updating.



    BSOD - Windows 10 - "kernel power" - sleep/hibernate issue? Diagnostic Test BSOD - Windows 10 - "kernel power" - sleep/hibernate issue?
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       16 Sep 2015 #3

    Note   Note
    Don't forget to reset driver verifier

    To reset driver verifier:
    • Open admin command prompt
    • Type "verifier/reset" (without quotes) and press enter
      My System SpecsSystem Spec


  4. Joined : Sep 2015
    Posts : 23
    Microsoft Windows 10 Home 64 bits 10240 Multiprocessor Free
       16 Sep 2015 #4

    Hi Axe,

    I unchecked the intel rapid share feature as you explained.

    As i explained in my first post, i had already run memtest86 (it took over 6 hours) but it came back without any errors. Now, i know this is not the same software as memtest86+ (started out the same, but branched and one became a commercial product and one remained open source if i remember correctly). I tried to boot memtest86+ from a USB stick, but it wouldn't boot. It did work with the free version of memtest86 (without the +). Is it still necessary to run memtest86+ if I already ran memtest86? I'm just asking because it took so long to finish.

    As for the driver, i installed the latest driver from the Lenovo website weeks ago... (after the BSOD started). What other driver should i try? Or where should i look for it?

    Thanks
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       16 Sep 2015 #5

    2 things.
    1 running memtest less then 8 passes isnt worth it, how many passes did you have?
    2 MemTest86+ is better and recommended
      My System SpecsSystem Spec


  6. Joined : Sep 2015
    Posts : 23
    Microsoft Windows 10 Home 64 bits 10240 Multiprocessor Free
       16 Sep 2015 #6

    It could very well have been 8 passes, i don't remember exactly, but it were multiple passes, and not 2 or 3. It also took all night. I will try to run memtest86+ tonight.

    I can't find a better/newer driver though for the qualcomm atheros 956x. Windows says the latest driver has been installed, on the Lenovo website i can't find a better one.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       16 Sep 2015 #7

    Keep us posted.
      My System SpecsSystem Spec


  8. Joined : Sep 2015
    Posts : 23
    Microsoft Windows 10 Home 64 bits 10240 Multiprocessor Free
       16 Sep 2015 #8

    Well, after trying 4 times, i'm giving up on memtest86+. The program just doesn't seem to be able to create a bootable usb stick. This is the reason why i did it with the "other" memtest86 last time, which worked immediately. Tried creating the bootable usb stick on two different systems, as administrator, zipped and unzipped... doesn't matter. Won't boot. And before anybody asks, i'm selecting to boot from USB in the boot menu, obviously.
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       16 Sep 2015 #9

    Please read a thread with similar problems with MemTest86+ here
      My System SpecsSystem Spec


  10. Joined : Sep 2015
    Posts : 23
    Microsoft Windows 10 Home 64 bits 10240 Multiprocessor Free
       16 Sep 2015 #10

    Thanks, but the only solution i'm reading on that thread is to boot from cd/dvd... but it's a slim laptop without a dvd drive. So that's not much help unless i go out and buy an external dvd writer. I don't understand because i used the same usb stick and booted it the exact same way with memtest86 and that worked just fine.
      My System SpecsSystem Spec


 
Page 1 of 4 123 ... LastLast


Similar Threads
Thread Forum
BSOD watching vid; "kernel secur check failu" and BSOD Sys_Service_Ex
Hi, guys I got a problem with constantly repeating BSOD mostly because these two reasons in topic. I have checked online and did everything for preventing this from happening. And it doesnt worked :/ The other things I have done are checking...
BSOD Crashes and Debugging
"Hibernate" file name and location
What, if any, is the name and location of the file that hibernates Windows, please? I understand that hibernation can be initiated via "shutdown /h" but that's not what I seek. Thanks.
General Support
Solved Adding "Hibernate" to Power button at Start menu
Hello, I followed the guide to enable Hibernate mode, but is there a way to show it in the Power options? all I can see now is "Sleep", "Shut down" and "Restart". Was I supposed to see "Hibernate" after following this guide: ...
General Support
BSOD often; "kernel security check failure"
I built this computer a year or so ago and upgraded to Windows 10 only recently. I have had no problems at all until yesterday. BSOD now happens quite often. In fact, I'm expecting it to happen any minute now. I have tried googling the problem...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:17.
Find Us
Twitter Facebook Google+



Windows 10 Forums