1. Joined : Sep 2015
    Posts : 5
    10
       16 Sep 2015 #1

    BSOD While playing certain games, Error related to ntoskrnl.exe


    Hello, I've been having a BSOD problem with my computer ever since I updated to windows 10 and it seems to be related to ntoskrnl.exe. I've tired my very best to fix it with driver updates/ uninstall reinstall and part swapping but I was unable to fix it. It happens while having a video game going. It also pretty much happens every time I start the computer up. After the initial start up crash the computer restarts and is fine unless I play the said certain games. other than that it does not crash.

    I've Attached the Zip file that is requested of me:

    Attachment 37788


    Thank you very much for your time.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       16 Sep 2015 #2

    Hi Kole,

    Welcome to the 10forums.

    Please update Malwarebytes, it is old and is 1 of the causes.

    The most recent dump file says
    Code:
    Probably caused by : memory_corruption



    BSOD While playing certain games, Error related to ntoskrnl.exe Diagnostic Test BSOD While playing certain games, Error related to ntoskrnl.exe
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    You might also want to try driver verifier.



    BSOD While playing certain games, Error related to ntoskrnl.exe Diagnostic Test BSOD While playing certain games, Error related to ntoskrnl.exe
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 5
    10
       17 Sep 2015 #3

    Hi Axe0,

    Sorry for the late reply.. The mem test took a long time. It came back with 8 passes and no errors.

    I looked on MalwareBytes Website and I seem to have the latest version which is 2.1.8.1057. Would it be best to disable it for now?

    I'll also Try the driver verifier in the mean time.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       18 Sep 2015 #4

    Try uninstalling malwarebytes using the uninstall instructions ​and clean install.
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 5
    10
       18 Sep 2015 #5

    I uninstalled and reinstalled it based on the link you provided. I Then tested what normally crashes it and I am still getting a BSOD.

    I have a start up BSOD from this morning and the normal one I get while playing certain games in a new dump Zip.Attachment 38165
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Sep 2015 #6

    Please stop removing dump files in any way, removing dump files might make it more difficult to identify what the cause(s) is/are.

    Please run a full system scan with ESET and Malwarebytes.

    On the second crash, did you have anything connected to the desktop?
    If not, please follow the instructions below
    Please do the following:

    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 5
    10
       19 Sep 2015 #7

    Ahh ok, sorry about that. I did a full scan with both and nothing came up.

    I had/ have headphones, a mouse, a keyboard, and a Tablet plugged into it.

    I did the scan and it came back with "Windows Resource Protection did not find any integrity violation".
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Sep 2015 #8

    Please play with the connections, 1 at a time.
    This could be caused by a few things
    • A port is damaged
    • The connection (the port of the device) is damaged
    • Corruption in the system files (is ruled out)
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 5
    10
       20 Sep 2015 #9

    Hi axe0,

    I did the things you asked for but to no avail. So I went back to your first post and decided I would disable Malwarebytes, Which seems to have solved the BSOD's. I am unsure why Reinstalling it didn't fix the problem but disabling it does.

    I think you solved my problem. Thank you so much for your time! In the mean time maybe I should ask Malwarebytes if I have something incompatible going on.
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Sep 2015 #10

    There are some known problems with Malwarebytes and windows 10, but usually a clean reinstall solves it.

    You're welcome
      My System SpecsSystem Spec


 


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