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  1.    15 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 10
    Windows 10

    Whea uncorrectable error, possible thermal issue?


    Just built my new x99 platform pc, from the first install of windows I had issues with random hangs, but only when using specific programs, like core temp. When I game or stress test it seems fine, which is really odd, since the bsod seems to be a thermal issue. I have never been good at deciphering the dumps files, and I suspect this is a ram issue, any help would be appreciated since most of the parts are still in the 30 period where amazon will help me out with advanced RMA.
      My ComputerSystem Spec
  2.    16 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Hi Darcw0lf,

    Welcome to the 10forums.

    What stress test(s) have you done, for how long and what was/were the result(s)?

    It looks like the CPU is causing trouble, but it could be a driver issue or overclocking problem.

    I guess you know the CPU temperature under load and when idle?
      My ComputersSystem Spec
  3.    16 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 10
    Windows 10
    Thread Starter

    It's been a few years since I really have used any software for troubleshooting purposes, so I could be using the wrong thing. I am currently using prime 95, which always was good in the past. I'm using HWinfo to monitor the temps, idle I'm in the low 30's, under load I'm in the low 50's while gaming. I'm running prime 95 again for a longer period, because it does tend to rise after a while, but after about 5 minutes so far it's only hitting mid 50's.

    Currently I'm stock, just updated the bios a few days ago. I did run an extended memtest and it hard locked the system at 21% on first pass.

    *****
    Update, ok a bit weird, so prime 95 got core 2 up to 67, others were low 60's, now a few minutes later they have all dropped to low 50's, core 2 is still high at the mid 50's.
    Last edited by Darcw0lf; 16 Sep 2015 at 12:59. Reason: update
      My ComputerSystem Spec
  4.    16 Sep 2015 #4
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    What about the drivers?
    Have you checked for updates?

    Looking at the stack, the intel CPU drivers are the cause of the crash.
      My ComputersSystem Spec
  5.    16 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 10
    Windows 10
    Thread Starter

    All drivers are up to date, pulled right from websites, when you say intel cpu drivers, do you mean the inf drivers?
      My ComputerSystem Spec
  6.    16 Sep 2015 #6
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Here is what I mean.

    The stack (marked in red where it starts)
    Code:
    ffffd001`b5e757f8 fffff802`26a9894f : 00000000`00000124 00000000`00000000 ffffe001`78ea0028 00000000`be000000 : nt!KeBugCheckEx
    ffffd001`b5e75800 fffff802`264640e0 : ffffe001`78ea0028 ffffe001`77ed26d0 ffffe001`77ed26d0 ffffe001`77ed26d0 : hal!HalBugCheckSystem+0xcf
    ffffd001`b5e75840 fffff802`26a98e3c : 00000000`00000728 00000000`0000000b ffffd001`b5e75c30 00000000`00000000 : nt!WheaReportHwError+0x258
    ffffd001`b5e758a0 fffff802`26a9919c : ffffe001`00000010 ffffe001`77ed26d0 ffffd001`b5e75a48 ffffe001`77ed26d0 : hal!HalpMcaReportError+0x50
    ffffd001`b5e759f0 fffff802`26a99088 : ffffe001`77ed1760 00000000`00000001 00000000`0000000b 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
    ffffd001`b5e75a40 fffff802`26a992c6 : 00000000`0000000c 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd001`b5e75a80 fffff802`26a99450 : ffffe001`77ed1760 ffffd001`b5e75cb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd001`b5e75ab0 fffff802`26368b7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd001`b5e75ae0 fffff802`26368931 : 00000000`00000000 fffff802`263688b0 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd001`b5e75c20 fffff800`79873548 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    ffffd001`b5e9b828 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!ReadIoMemRaw+0xe8
    More information about the driver
    Code:
    11: kd> lmvm intelppm
    start             end                 module name
    fffff800`79870000 fffff800`79899000   intelppm   (pdb symbols)          c:\windows\symbol_cache\intelppm.pdb\89FABBD09556447FB6B157B5A3A81CD91\intelppm.pdb
        Loaded symbol image file: intelppm.sys
        Mapped memory image file: c:\windows\symbol_cache\intelppm.sys\559F383B29000\intelppm.sys
        Image path: \SystemRoot\System32\drivers\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Fri Jul 10 05:12:59 2015 (559F383B)
        CheckSum:         0001FAC6
        ImageSize:        00029000
        File version:     10.0.10240.16384
        Product version:  10.0.10240.16384
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     intelppm.sys
        OriginalFilename: intelppm.sys
        ProductVersion:   10.0.10240.16384
        FileVersion:      10.0.10240.16384 (th1.150709-1700)
        FileDescription:  Processor Device Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
      My ComputersSystem Spec
  7.    16 Sep 2015 #7
    Join Date : Sep 2015
    Posts : 10
    Windows 10
    Thread Starter

    So what would you recommend? This is a clean install, all drivers are up to date, I'm kinda at a loss, unless you think the cpu is bad, which how often does that happen with an intel cpu O.o
      My ComputerSystem Spec
  8.    17 Sep 2015 #8
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    We need to rule out hardware

    The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, unfortunately this error rarely gives enough information for a specific cause. Fortunately, this error is mostly caused by overclocking or faulty drivers
    Prime95 may be ignored this time.



    Whea uncorrectable error, possible thermal issue? STOP 0x124 Troubleshooting Whea uncorrectable error, possible thermal issue?
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    Whea uncorrectable error, possible thermal issue? ONE Whea uncorrectable error, possible thermal issue?
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    Whea uncorrectable error, possible thermal issue? TWO Whea uncorrectable error, possible thermal issue?
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    Whea uncorrectable error, possible thermal issue? THREE Whea uncorrectable error, possible thermal issue?
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html




    Whea uncorrectable error, possible thermal issue? FOUR Whea uncorrectable error, possible thermal issue?
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec
  9.    17 Sep 2015 #9
    Join Date : Sep 2015
    Posts : 10
    Windows 10
    Thread Starter

    Well I have already done prime 95, works fine. Memtest does lock the computer when doing an extended test. I know it's not the ssd, have used a samsung evo and my current samsung XP941. Video card was in the system right before I built this one and had no issuses.

    I'm going with it being a ram issue, after reading some reviews about my ram I found it has some xmp profile issues, sending it back and getting a new set, hopefully that does it.
      My ComputerSystem Spec
  10.    17 Sep 2015 #10
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Well I have already done prime 95, works fine.
    That is why I said you can skip it

    Memtest does lock the computer when doing an extended test.
    You mean you have to force shutdown to get the pc working again?

    Video card was in the system right before I built this one and had no issuses.
    Please run Furmark, that the GPU was already in the system before you built it does not mean the GPU is not the cause.
      My ComputersSystem Spec

 
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