Windows 10: BSOD from netbt.sys Solved

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  1. Posts : 157
    Windows 10 Pro 64-bit (build 14393)
       14 Sep 2015 #1

    BSOD from netbt.sys


    Hi

    I think I may have a problem.

    Ive had a few BSOD's while I was still testing the TP builds. Still on the insider program but on the slow ring so my build is 10240.

    But now I seem to be having more frequent BSODs. I didnt pay attention to what caused them before but the last 2 (the day after each other) have had the same message at the bottom - driver irql not less or equal (netbt.sys).

    I downloaded the file mentioned in the post about posting BSOD posts but I dont understand how to save the info that it collects.

    Nick
      My ComputerSystem Spec


  2. Posts : 11,533
    Windows 10 Pro
       15 Sep 2015 #2

    Hi Nickynoo,

    Welcome to the 10forums.
    The tool creates a zip file with the necessary files for debugging the BSOD.
    The zip file created by the tool needs to be uploaded, please read How to upload files
      My ComputersSystem Spec


  3. Posts : 157
    Windows 10 Pro 64-bit (build 14393)
    Thread Starter
       15 Sep 2015 #3

    Sorry for the delay.
      My ComputerSystem Spec


  4. Posts : 11,533
    Windows 10 Pro
       16 Sep 2015 #4

    Please upload a new zip file, the attached zip file is empty
      My ComputersSystem Spec


  5. Posts : 157
    Windows 10 Pro 64-bit (build 14393)
    Thread Starter
       16 Sep 2015 #5

    I am running the BSOD tool again, but I do notice when i start it that it looks for *.dmp in C:\windows\minidump - I have no files in that folder. Then it carries on with its tasks. Problem?

    Here is the newly generated zip file

    Nick
      My ComputerSystem Spec


  6. Posts : 11,533
    Windows 10 Pro
       16 Sep 2015 #6

    That is a problem.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec


  7. Posts : 157
    Windows 10 Pro 64-bit (build 14393)
    Thread Starter
       16 Sep 2015 #7

    So you will not be able to help me with my problem? I guess Ill have to wait until it happens again.

    Thanks anyway
      My ComputerSystem Spec


  8. Posts : 157
    Windows 10 Pro 64-bit (build 14393)
    Thread Starter
       16 Sep 2015 #8

    Using the thread that you gave me I did option 1 (control panel) - it leads to settings under startup and recovery - however the settings that say "Write an event to the system log" and "Automatically restart" were already checked. Do the 3 options in the thread accomplish the same thing? Do I need to check that the other types of memory dumps are working, if so how, point me in the right direction please.

    Nick
      My ComputerSystem Spec


  9. Posts : 11,533
    Windows 10 Pro
       17 Sep 2015 #9

    Nickynoo said: View Post
    Using the thread that you gave me I did option 1 (control panel) - it leads to settings under startup and recovery - however the settings that say "Write an event to the system log" and "Automatically restart" were already checked. Do the 3 options in the thread accomplish the same thing? Do I need to check that the other types of memory dumps are working, if so how, point me in the right direction please.

    Nick
    How is the 'write debugging information' set?
    That setting is what it is mainly about.
      My ComputersSystem Spec


  10. Posts : 157
    Windows 10 Pro 64-bit (build 14393)
    Thread Starter
       17 Sep 2015 #10

    It was set on kernel memory dump and now Ive changed it to small mini dump
      My ComputerSystem Spec


 
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