Sudden and unexpected BSOD on Win10

socratesabroad · 14 Sep 2015

Hello all,

I have a self-built CP with above average specs running Win10.
Every once in a while I'll get a BSOD when I'm not necessarily doing
anything in particular.
I thought I'd try using a few of the debugging tools to figure out
the problem, but sadly they don't seem to work on Win10.
At any rate, I'd like to find out how to fix the BSODs, so I'd truly
appreciate any advice.

Cheers,

SocAbd

axe0 · 14 Sep 2015

Hi socratesabroad,

Welcome to the 10forums.

Please check {windows partition}\windows\minidump and check if there are any dump files saved.
The zip is empty of dump files.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

socratesabroad · 14 Sep 2015

Thanks for the reply, axe0.

OK, I checked and there were no minidumps, so I followed your
instructions to configure Win to create them.

I don't know when the OS will crash next so I don't know when
I'll be able to send the minidump.

In the meantime, here's a link to the full memory dump:
Full memory dump (zipped)

It's a pretty big file - 253 MB zipped - and I did try to upload
it this site directly but uploading was taking too long.

SocAbd

axe0 · 14 Sep 2015

The biggest cause is Norton/Symantec (Symantec is the company, Norton the product)
Please follow the uninstall instructions but do NOT install Norton again.

Please fill in your system specs

Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.

How to fill in your system specs:

socratesabroad · 14 Sep 2015

axe0 said:

Please fill in your system specs

I used the tool you mentioned to update my PC specs.

axe0 said:

The biggest cause is Norton/Symantec (Symantec is the company, Norton the product)
Please follow the uninstall instructions but do NOT install Norton again.

I'll have to think seriously about doing this. I live in China, so firewall/
antivirus software is a necessity. I'll check into software from
other companies.

axe0 · 15 Sep 2015

Use Windows defender the next few months until Norton is more stable.

socratesabroad · 18 Sep 2015

Hello all,

Well, another BSOD occurred, but this is an error I've never seen before.

Error: APC Index Mismatch

Here's the results of dm_log_collector:
[post updated to add new zip file]

axe0 · 18 Sep 2015

Please use the tool again and upload the zip file

socratesabroad · 18 Sep 2015

axe0 said:

Please use the tool again and upload the zip file

OK, I've done that. Thanks for all the help.

SocA

axe0 · 18 Sep 2015

The cause is Nvidia Video driver
Please try the following

Search msconfig and open it
Go to the tab services
Check 'Hide microsoft services'
Search Nvidia Streamer Service
Uncheck this service
Click apply > ok
Reboot if asked.

Code:

0: kd> lmvm nvlddmkmstart    end        module name
9e3a0000 9ece0000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Aug 25 15:39:14 2015 (55DC7002)
    CheckSum:         008FE860
    ImageSize:        00940000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please cleanup the startup items in taskmanager.
Startup items could interfere with the boot process and so giving you trouble.