Windows 10: Sudden and unexpected BSOD on Win10

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  1. Posts : 6
    Microsoft Windows 10 Pro 32 ビット 10240 Multiprocessor Free
       14 Sep 2015 #1

    Sudden and unexpected BSOD on Win10


    Hello all,

    I have a self-built CP with above average specs running Win10.
    Every once in a while I'll get a BSOD when I'm not necessarily doing
    anything in particular.
    I thought I'd try using a few of the debugging tools to figure out
    the problem, but sadly they don't seem to work on Win10.
    At any rate, I'd like to find out how to fix the BSODs, so I'd truly
    appreciate any advice.

    Cheers,

    SocAbd
      My ComputerSystem Spec


  2. Posts : 11,526
    Windows 10 Pro
       14 Sep 2015 #2

    Hi socratesabroad,

    Welcome to the 10forums.

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec


  3. Posts : 6
    Microsoft Windows 10 Pro 32 ビット 10240 Multiprocessor Free
    Thread Starter
       14 Sep 2015 #3

    Thanks for the reply, axe0.

    OK, I checked and there were no minidumps, so I followed your
    instructions to configure Win to create them.

    I don't know when the OS will crash next so I don't know when
    I'll be able to send the minidump.

    In the meantime, here's a link to the full memory dump:
    Full memory dump (zipped)

    It's a pretty big file - 253 MB zipped - and I did try to upload
    it this site directly but uploading was taking too long.

    SocAbd
      My ComputerSystem Spec


  4. Posts : 11,526
    Windows 10 Pro
       14 Sep 2015 #4

    The biggest cause is Norton/Symantec (Symantec is the company, Norton the product)
    Please follow the uninstall instructions but do NOT install Norton again.

    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec


  5. Posts : 6
    Microsoft Windows 10 Pro 32 ビット 10240 Multiprocessor Free
    Thread Starter
       14 Sep 2015 #5

    axe0 said: View Post
    Please fill in your system specs
    I used the tool you mentioned to update my PC specs.

    axe0 said: View Post
    The biggest cause is Norton/Symantec (Symantec is the company, Norton the product)
    Please follow the uninstall instructions but do NOT install Norton again.
    I'll have to think seriously about doing this. I live in China, so firewall/
    antivirus software is a necessity. I'll check into software from
    other companies.
      My ComputerSystem Spec


  6. Posts : 11,526
    Windows 10 Pro
       15 Sep 2015 #6

    Use Windows defender the next few months until Norton is more stable.
      My ComputersSystem Spec


  7. Posts : 6
    Microsoft Windows 10 Pro 32 ビット 10240 Multiprocessor Free
    Thread Starter
       18 Sep 2015 #7

    Hello all,

    Well, another BSOD occurred, but this is an error I've never seen before.

    Error: APC Index Mismatch

    Here's the results of dm_log_collector:
    [post updated to add new zip file]
      My ComputerSystem Spec


  8. Posts : 11,526
    Windows 10 Pro
       18 Sep 2015 #8

    Please use the tool again and upload the zip file
      My ComputersSystem Spec


  9. Posts : 6
    Microsoft Windows 10 Pro 32 ビット 10240 Multiprocessor Free
    Thread Starter
       18 Sep 2015 #9

    axe0 said: View Post
    Please use the tool again and upload the zip file
    OK, I've done that. Thanks for all the help.

    SocA
      My ComputerSystem Spec


  10. Posts : 11,526
    Windows 10 Pro
       18 Sep 2015 #10

    The cause is Nvidia Video driver
    Please try the following
    • Search msconfig and open it
    • Go to the tab services
    • Check 'Hide microsoft services'
    • Search Nvidia Streamer Service
    • Uncheck this service
    • Click apply > ok
    • Reboot if asked.


    Code:
    0: kd> lmvm nvlddmkmstart    end        module name
    9e3a0000 9ece0000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue Aug 25 15:39:14 2015 (55DC7002)
        CheckSum:         008FE860
        ImageSize:        00940000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please cleanup the startup items in taskmanager.
    Startup items could interfere with the boot process and so giving you trouble.
      My ComputersSystem Spec


 
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