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  1. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       14 Sep 2015 #1

    Display Driver Stopped Responding And BSOD When Not Gaming


    Hi,

    I've been having this issue for almost a month now and nothing I have done has managed to fix the issue. Randomly I will get this error message:

    Attachment 37481

    After a few of these error messages it will eventually BSOD or freeze as seen here:

    Attachment 37482

    I will get both of these by doing pretty much any task on the computer, whether it be watching a video, browsing a site or even just sat at the desktop. However extremely interesting is the fact that this error will not appear in any form whilst playing games on the computer. It will not error or BSOD or anything. But doing any other task will do so, even if i have 1 program running on my entire PC.

    Things I have tried so far:
    • Updating drivers
    • Uninstalling/reinstalling drivers
    • Installing beta drivers
    • Using 'Display Driver Uninstaller' to clear drivers
    • Cleaned out the PC of all dust present
    • Took out and reseated graphics card from motherboard
    • Put my 2 RAM sticks into different slots on the motherboard
    • Unplugging my 2nd monitor so I am only using one
    • Adding a TDR delay to my registry
    • Full virus scan
    • Updating my BIOS software


    The only things I have not tried is swapping out hardware components as I am unsure if it is a hardware issue or a software issue as of yet.

    I've noticed that the BSOD and errors become more common the longer the PC is left on. For example last night it was blue screening every 5 minutes of being active.

    The error does not seem to continue whilst in safe mode as last night i spent a long time in 'Safe Mode Networking' in order to look up possible fixes. I am not sure if it does not continue because of drivers not being in use or because the quality is much lower than normal.
    Last edited by UnknownAK; 14 Sep 2015 at 14:57.
      My System SpecsSystem Spec

  2.    14 Sep 2015 #2

    This has happened with me twice while playing GTA5. I don't think you need to worry about the state of your graphics card. I think its more to do with either Windows 10 or the driver. Do you have the latest driver installed?
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       14 Sep 2015 #3

    Yeah I am using AMD catalyst 15.7.1 which is the latest version
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       14 Sep 2015 #4

    Try uninstalling Catalyst Control Center and only install the drivers.

    If after only installing the drivers you still get a bluescreen we need more information
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       14 Sep 2015 #5

    I am unsure as how to not install CCC, it seems without that it will only install the windows drivers.

    Also i have attached the zip file with system information, to my first post
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       15 Sep 2015 #6

    UnknownAK said: View Post
    I am unsure as how to not install CCC, it seems without that it will only install the windows drivers.

    Also i have attached the zip file with system information, to my first post
    In the installation process you should be able to uncheck the installation of CCC.

    To prevent windows from installing drivers, see my sig for the tutorial.

    If you have used Driver Booster 2 for installing drivers, remove them. Programs that claim to update drivers mostly install corrupted or wrong drivers.

    EDIT: I'll check the dumps home, it is too much for me know.
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       15 Sep 2015 #7

    Okay I now only have the drivers installed. The issue seems to have lessened a little as now it doesn't seem to freeze/crash unless I am watching a video in fullscreen. Watching videos/browsing pages seems to be okay for the moment but this will most likely change.

    I'm not sure if this detail is important but as like a warning to my display driver crashing/freezing I will hear my audio crash for a second. I'm not sure how to explain the sound but it is the same sound you will get if you BSOD whilst audio is playing, however i will only hear the audio crash for a second and then it will be fine. I have been getting this audio glitch the entire time i've had this issue so it may be a clue to what is causing the problem but i can't figure it out.
      My System SpecsSystem Spec


  8. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       15 Sep 2015 #8

    As mentioned the issue randomly returns after a while of it not doing anything. Is it possible that it is the RAM overheating or something? I have tried so many different methods of fixing software issues but I've not had any luck.

    Also let me know if you find anything in that system information
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       15 Sep 2015 #9

    These crashes are caused by the drivers of the graphics card.

    Please check for driver updates or downgrade the drivers.
      My System SpecsSystem Spec


  10. Joined : Sep 2015
    Posts : 70
    Windows 10 Home 64 Bit
       15 Sep 2015 #10

    Okay I can't believe I never noticed this before. The crashes and errors don't persist in internet explorer, it happens in both Firefox and chrome but not Internet explorer.

    Do you have any idea what might cause this?
      My System SpecsSystem Spec


 
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