Windows 10: BSOD Dell Latitude E6220 0x000009f

  1.    14 Sep 2015 #1

    BSOD Dell Latitude E6220 0x000009f


    Hi folks

    I have a Dell laptop that was runnning Windows 7. It was BSODing regularly, so I swapped out the hard drive and did a clean install of Windows 7, then upgraded it to Windows 10.

    Unfortunately, it's BSODing again unfortunately.

    It's been fine all day running on mains power, however a couple of hours ago I moved to a different location and ran on battery. During this time, I had 3 BSODs. I'm back on mains power again and it seems to be OK (fingers crossed).

    The BSODs seem to occur randomly. A couple of times I was browsing on the web. Another time, the laptop was just sat idle.

    I've attached the diagnostics ZIP file. I'd be grateful if someone could have a look at it and see offer thoughts.

    Thanks

    Al
      My ComputerSystem Spec


  2. Posts : 11,542
    Windows 10 Pro
       14 Sep 2015 #2

    Hi Slarty,

    Welcome to the 10forums.

    It seems there are 3 windows drivers blamed in the crashes.
    Because windows drivers are rarely the real cause I want to try a few things

    First we need to be sure there is no corruption, missing files or other problems with the system files.

    Please do the following:

    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    If sfc fixes the problem, then driver verifier may be ignored.




    BSOD Dell Latitude E6220 0x000009f Diagnostic Test BSOD Dell Latitude E6220 0x000009f
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec

  3.    14 Sep 2015 #3

    Thanks

    I've attached the CBS log. I'm going to run the driver verifier next.

    Al
      My ComputerSystem Spec


  4. Posts : 11,542
    Windows 10 Pro
       14 Sep 2015 #4

    I don't see any problem, did sfc not say "Windows Resource Protection did not find any integrity violation"?
      My ComputersSystem Spec

  5.    22 Sep 2015 #5

    Well I ran the laptop with driver verifier running for a few days and it's been OK. However yesterday evening I had two or three BSODs. It was trying to connect to a fairly weak WiFi network, so I wonder if it's those drivers that's causing the problem?

    Anyway, I've attached the CBS.zip file. Can you have a look at it please.Attachment 38791

    Thanks
      My ComputerSystem Spec


  6. Posts : 11,542
    Windows 10 Pro
       22 Sep 2015 #6

    What did sfc say?
    I don't see any corruption or missing files.

    Please use the tool again and upload the zip file.
      My ComputersSystem Spec


 

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