BSOD - Posting Instructions

  1. z3r010's Avatar
    Posts : 9,165
    Windows 10 Workstation x64
       #1

    BSOD - Posting Instructions


    BSOD - Posting Instructions

    This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data.

    To get better help with your Windows 10 BSOD issue, please follow these steps below.


    We have two log collection scripts, our old DM log collector and the new V2 Log collector, the new V2 collector has been designed to provide our analysts with better and more detailed reports and unless instructed to do so you should use the new V2 Collector.




     V2 Log collector



    1. Click on the Download button below.

    2. Download
      .
    3. Save log collector V2 log collector 1.07.zip to where (downloads for example) you want.
    4. Right click on V2 log collector 1.07.zip in the Downloads folder and select Extract all. This will create a V2 log collector 1.07 folder.
    5. Open the V2 log collector 1.07 folder and double click on the log-collector shortcut.
    6. A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
      BSOD - Posting Instructions-v.2logcollector1.00.jpg
    7. A Powershell window will also open for awhile then close:
      BSOD - Posting Instructions-tenforumslogcollectorpowershellwindow.jpg
    8. Finally the ending Command Prompt window will open. Press enter to close it. Note the Output location as that is where the zip file is located that you need to upload to the forum.
      BSOD - Posting Instructions-tenforumslogcollectorwindowfinish.jpg
    9. In your BSOD post, either...
      • Upload the created zip file to a reputable file sharing service such as OneDrive, Google Drive, Dropbox or Amazon Cloud Drive (US) (UK) and post a share link.
      • Upload the zip file directly into your post.



    When your BSOD is solved, if you have uploaded your files direcly to the post, please remove your log collector files via the following link - Manage attachements






     DM Log collector

    warning   Warning
    DO NOT USE UNLESS INSTRUCTED TO DO SO.
    BSOD - Posting Instructions Attached Files
    Last edited by Brink; 05 Nov 2018 at 17:01.
      My Computers


 

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