BSOD - Posting Instructions

  1. z3r010's Avatar
    Posts : 7,396
    Windows 10 Workstation x64
       09 Oct 2013 #1

    BSOD - Posting Instructions


    BSOD - Posting Instructions

    information   Information
    This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data.

    To get better help with your Windows 10 BSOD issue, please follow these steps below.


    We have two log collection scripts, our old DM log collector and the new Beta Log collector, the new Beta collector has been designed to provide our analysts with better and more detailed reports and unless instructed to do so you should use the new Beta Collector.

     CONTENTS:

    Beta Log collector
    DM Log collector



     Beta Log collector

    Use the Beta log collector when directed to do so by person helping you in the BSOD forum as follows:

    1. Click on the Download button below.
      download
    2. Save log collector v2-beta17.zip to where (downloads for example) you want.
    3. Right click on log collector v2-beta17.zip in the Downloads folder and select Extract all. This will create a log collector v2-beta17 folder.
    4. Open the log collector v2-beta17 folder and double click on the log-collector shortcut.
    5. A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
      Click image for larger version. 

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    6. A Powershell window will also open for awhile then close:
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    7. Finally the ending Command Prompt window will open. Press enter to close it. Note the Output location as that is where the zip file is located that you need to upload to the forum.
      Click image for larger version. 

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    8. In your BSOD post, upload the zip file identified in the Output location: into your post.




     DM Log collector


    1. Click/tap on the Download button below to download the file below.

    download

    2. Save the .exe file to your desktop or other convenient location.

    3. Double click on the file to run it.

    4. If prompted by UAC then, click/tap on Yes (Windows 7/8) or Continue (Vista).

    5. A command prompt will now open to get the required information from your system, save the information into a YourComputerName-xxxx.zip file on your desktop, and close.

    6. When finished with step 5, do either step 7 or 8 below.

    7. If You Have Already Started a Thread in "BSOD Help and Support"

    A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.

    8. If You Have Not Already Started a Thread in "BSOD Help and Support"

    NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.

    A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 9 below.

    9. In your BSOD post, upload the YourComputerName-xxxx.zip file into your post.

    BSOD - Posting Instructions Attached Files
    Last edited by Brink; 05 Nov 2018 at 18:01.
      My ComputersSystem Spec


 

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