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  1.    09 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 19
    Windows 10 Pro 64-bit

    BSOD (mostly while playing Dota 2) IRQL_NOT_LESS_OR_EQUAL


    I've been having BSOD's mostly while playing Dota 2. It's happened randomly in the past but yesterday it happened twice while playing Dota 2 and today, it happened once while I was in a lync call. I've tried troubleshooting by following the instructions here: http://windows7themes.net/en-us/5-wa...less-or-equal/. This gave me DRIVER_VERIFIER_DETECTED_VIOLATION immediately on startup so I reset it in safe mode. I've tried updating drivers but I couldn't find any that weren't up to date. I've found several people having similar issues with Intel RST and Marvell 91xx drivers so I've uninstalled both. I retried the verifier but I'm still getting the verifier detected violation. I'm not sure what else to do. Here are my debug files as requested in the BSOD posting instructions: Attachment 36543

    Any help would be greatly appreciated. Thanks!
      My ComputerSystem Spec
  2.    09 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hi Fawkes,

    Welcome to the 10forums.

    I have taken a look at the causes of the crashes of yesterday.
    When I'm home I'll have a look at the other recent crashes.

    Juniper, please update the software or remove it
    Code:
    1: kd> lmvm jnprnsstart             end                 module name
    fffff801`86a00000 fffff801`86a86000   jnprns   T (no symbols)           
        Loaded symbol image file: jnprns.sys
        Image path: \SystemRoot\system32\DRIVERS\jnprns.sys
        Image name: jnprns.sys
        Timestamp:        Thu Oct 30 19:38:20 2014 (5452859C)
        CheckSum:         00084241
        ImageSize:        00086000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    AMD drivers, check your manufacturer (for laptop) or the AMD site (for desktop) for driver updates.
    Code:
    3: kd> lmvm atikmpagstart             end                 module name
    fffff801`4ca00000 fffff801`4caa8000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Tue Aug 04 03:42:28 2015 (55C01884)
        CheckSum:         000B131D
        ImageSize:        000A8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    
    3: kd> lmvm atikmdag
    start             end                 module name
    fffff801`4f330000 fffff801`5083a000   atikmdag   (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Aug 04 05:28:52 2015 (55C03174)
        CheckSum:         014ADEC6
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec
  3.    09 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 19
    Windows 10 Pro 64-bit
    Thread Starter

    Thank you so much for the quick reply axe0.

    I use Juniper for work. The company provides an installation package that uses a built in configuration file. It doesn't have a way to update without going through the company. I have the newest version they provide. I tried updating through device manager but it said I had the newest version. Is there anyway I can keep the configuration and still update it? Also, I looked for the download on Juniper's website here: Download Software - Support - Juniper Networks. I get the forever loading symbol.

    My AMD drivers were already up to date according to the AMD auto-detect utility. The newer beta driver for Windows 10 is only for Windows 10 32 bit.

    I updated my system specs.
      My ComputerSystem Spec
  4.    09 Sep 2015 #4
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Updating through the device manager is in most cases not the way to update drivers, because you'll almost everytime get the result that the driver(s) is/are updated.

    When updating drivers/software you should do it via the site of the company in this case.

    I see yes, a message from the site, probably is this the working site: https://www.pulsesecure.net/support/
    Attachment 36589

    Try to remove the AMD Catalyst Control Center and only install the drivers.
      My ComputersSystem Spec
  5.    09 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 19
    Windows 10 Pro 64-bit
    Thread Starter

    I tried the Pulse Secure website. It just makes me put in a support ticket. For the AMD driver, I wasn't trying to install the suite. I was trying to install just the driver from the website but I think they're bundled. It won't let me install it. I downloaded the "Latest Beta Driver" at Desktop
    . I tried uninstalling the catalyst center from add or remove programs which seemed to work but the control center is still on my computer. I've rebooted and it's still there. I'll keep trying in the meantime.
      My ComputerSystem Spec
  6.    09 Sep 2015 #6
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    https://my.pulsesecure.net/members/r...downloadcenter download center of Puls Secure, you have to login or register.

    The installation is bundled, but you can choose to only install the drivers.
      My ComputersSystem Spec
  7.    09 Sep 2015 #7
    Join Date : Sep 2015
    Posts : 19
    Windows 10 Pro 64-bit
    Thread Starter

    I did register. It didn't let me download anything. The only thing it let me do is put in a help ticket. And the installation package doesn't give me any options. It just goes straight to downloading after extracting the files. I looked in there and found a folder called drivers. How do I know which file it is? There's a folder inside the drivers folder called Display, went in there but all the msi files say they're not compatible because they're for Windows Vista or Windows Blue.
      My ComputerSystem Spec
  8.    10 Sep 2015 #8
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Did you choose the standard way of installing or custom / advanced?
      My ComputersSystem Spec
  9.    10 Sep 2015 #9
    Join Date : Sep 2015
    Posts : 19
    Windows 10 Pro 64-bit
    Thread Starter

    It didn't give me any options
      My ComputerSystem Spec
  10.    10 Sep 2015 #10
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Please uninstall it, install again and make a screenshot of every installation step and post them.
      My ComputersSystem Spec

 
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