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  1.    07 Sep 2015 #1
    Join Date : Sep 2015
    Bangkok
    Posts : 6
    Win 10 Home

    BSOD after upgrade from Windows 7. Cannot Boot.


    I cannot start Windows my laptop. I can get into safe mode. I've tried to system restore and clean boot. I have tried verifier which gives the error iastor.sys

    Attached are the zip files. Please help. Thanks.

    Attachment 36303
      My ComputerSystem Spec
  2.    07 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hi ken1968,

    Welcome to the 10forums.

    The Nvidia Video driver has been flagged many times.
    Please check your manufacturer for driver updates.

    Code:
    1: kd> lmvm nvlddmkmstart             end                 module name
    fffff801`c8810000 fffff801`c92f7000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Jul 13 18:50:59 2015 (55A3EC73)
        CheckSum:         00AA9850
        ImageSize:        00AE7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    07 Sep 2015 #3
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    All I see there is display related issue.

    Uninstall the installed display driver in Display Driver Uninstaller, obviously in Safe Mode.

    Then download and install 355.82 WHQL.

    Now try to boot to normal mode. Can you do it? Let us know.
      My ComputerSystem Spec
  4.    08 Sep 2015 #4
    Join Date : Sep 2015
    Bangkok
    Posts : 6
    Win 10 Home
    Thread Starter

    Thanks Axe0 and Arc for the quick replies. Ive installed Display Drive Installer and managed to load Windows.

    When I try to install NVIDIA's 355.82 WHQL driver I get the BSOD. I will try the Asus and NVidia forums with help on the latest drivers for my notebook.

    Latest DMP files are attached.
    https://onedrive.live.com/redir?resid=CDBDA6338C04E372!157&authkey=!AJzhLSnXTI-TsHE&ithint=file%2crar


    Thanks again.
      My ComputerSystem Spec
  5.    08 Sep 2015 #5
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Please use the tool again and upload the zip file, chrome is blocking the rar file.
      My ComputersSystem Spec
  6.    08 Sep 2015 #6
    Join Date : Oct 2014
    Posts : 80
    W8.1 x64

    There's no need for him to do that. Just allow the file to be downloaded.
    dxgkrnl.sys is the culprit in all the BSODs.

    Code:
    ASMMAP64.sys Thu Jul 2 11:13:26 2009 (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101  ACPI UTILITY (also found in Asus  systems)}http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do 
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys 
    
    TurboB.sys Tue Nov 30 00:02:31  2010 (4CF43107) 
    Intel Turbo Boost  driver}http://downloadcenter.intel.com/Deta...7+Processoreng  
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys 
    
    mctkmdldr64.sys Fri Apr 8 10:35:33  2011 (4D9EC8D5) 
    Most likely belongs to a Magic Control Technology UVTP100  USB to VGA adapter}Couldn't locate drivers at: http://www.mct-us.com/driver.html  
    http://www.carrona.org/drivers/driver.php?id=mctkmdldr64.sys 
    
    iaStor.sys Tue Apr 26 20:06:18  2011 (4DB7099A) 
    Intel Storage  drivers}Intel Download Center XP, Vista and 7:  Intel Download Center  
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys 
    
    SASKUTIL64.SYS Tue Jul 12 23:00:01  2011 (4E1CB5D1)  
    SUPERAntiSpyware}SUPERAntiSpyware - Downloads 
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS 
    
    SASDIFSV64.SYS Fri Jul 22  01:03:00 2011 (4E28B024)  
    SUPERAntiSpyware}SUPERAntiSpyware - Downloads 
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS 
    
    SynTP.sys Fri Jul 22 03:04:45  2011 (4E28CCAD) 
    Synaptic Touch Pad  Driver}http://www.synaptics.com/en/drivers.php[br]Thanks MasterChief!!! 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    atkwmiacpi64.sys Wed Sep 7 03:44:52  2011 (4E66CC94) 
    ATK WMIACPI  Utility}http://support.asus.com/download/download.aspx 
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys 
    
    athrx.sys Fri Nov 23 05:51:22  2012 (50AF00CA) 
    Atheros network adapter driver}Official site:  Contact Information | Qualcomm (scroll down for product support)[br]Unofficial  site: QUALCOMM / ATHEROS drivers for Microsoft Windows (Atheros的驅動程序) 
    http://www.carrona.org/drivers/driver.php?id=athrx.sys 
    
    ctxusbm.sys Fri Nov 30 17:09:56 2012  (50B8DA54) 
    Citrix ICA Client USB Monitor  Driver}Downloads - Citrix 
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys 
    
    L1C63x64.sys Mon Apr 1 05:15:17  2013 (5158FBC5) 
    Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller  (NDIS 6.30)}Official site: Contact Information | Qualcomm (scroll down for  product support)[br]Unofficial site: QUALCOMM / ATHEROS drivers for Microsoft Windows (Atheros的驅動程序) 
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys 
    
    btath_bus.sys Mon Jan 20 15:20:21  2014 (52DD30A5) 
    Atheros BlueTooth driver}Official site:  Contact Information | Qualcomm (scroll down for product support)[br]Unofficial  site: QUALCOMM / ATHEROS drivers for Microsoft Windows (Atheros的驅動程序)[br]Also check at OEM 
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys 
    
    Sftvollh.sys Wed Oct 8 05:03:06  2014 (5434A96A) 
    Microsoft Application Virtualization (App-V) driver}Windows  Update 
    http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys 
    
    Sftfslh.sys Wed Oct 8 05:03:22  2014 (5434A97A) 
    Microsoft Application Virtualization (App-V) driver}Windows  Update 
    http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys 
    
    Sftplaylh.sys Wed Oct 8 05:03:44  2014 (5434A990) 
    Microsoft Application Virtualization (App-V) driver}Windows  Update 
    http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys 
    
    Sftredirlh.sys Wed Oct 8  05:03:47 2014 (5434A993) 
    Microsoft Application Virtualization (App-V)  driver}Windows Update 
    http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys 
    
    mctkmd64.sys Tue Oct 28  07:47:55 2014 (544F3C1B) 
    Most likely belongs to a Magic Control Technology  UVTP100 USB to VGA adapter}Couldn't locate drivers at:  http://www.mct-us.com/driver.html 
    http://www.carrona.org/drivers/driver.php?id=mctkmd64.sys 
    
    igdkmd64.sys Wed May 27 05:53:18  2015 (55653FAE) 
    Intel Graphics  driver}Intel Download Center 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    btfilter.sys Mon Jun 29 12:31:54  2015 (55911E9A) 
    Atheros Bluetooth Driver}Official site:  Contact Information | Qualcomm (scroll down for product support)[br]Unofficial  site: QUALCOMM / ATHEROS drivers for Microsoft Windows (Atheros的驅動程序) 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    TeeDriverW8x64.sys Tue Jul 7  19:43:32 2015 (559C0FC4) 
    Intel Management Engine Interface driver}OEM or  Intel Download Center 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys 
    
    intelppm.sys Fri Jul 10  05:12:59 2015 (559F383B) 
    Intel Processor  driver}Intel Download Center also at 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    nvpciflt.sys Mon Jul 13 18:44:21  2015 (55A3EAE5) 
    nVidia 3D Vision Display  driver}http://www.nvidia.com/Download/index.aspx?lang=en-us 
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys 
    
    aswRvrt.sys Mon Jul 27 19:06:13  2015 (55B66505) 
    Avast! Revert driver[br](Likely a boot  driver)}Avast - AVAST Software s.r.o. 
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys 
    
    aswMonFlt.sys Mon Jul 27 19:06:30  2015 (55B66516) 
    avast! File System Minifilter  Driver}Avast - AVAST Software s.r.o. 
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys 
    
    aswHwid.sys Mon Jul 27 19:06:58  2015 (55B66532) 
    avast! HWID driver}Avast - AVAST Software s.r.o. 
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys 
    
    aswRdr2.sys Mon Jul 27 19:07:28  2015 (55B66550) 
    avast! TDI Redirect Driver}Avast | Download Free Antivirus Software  
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys 
    
    aswVmm.sys Mon Jul 27 19:34:01  2015 (55B66B89) 
    avast! VM Monitor driver}Avast - AVAST Software s.r.o. 
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys 
    
    aswSP.sys Mon Jul 27 19:34:27 2015  (55B66BA3) 
    avast! Self Protection Driver}Avast - AVAST Software s.r.o. 
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys 
    
    aswStm.sys Mon Jul 27 19:37:56 2015  (55B66C74) 
    avast! Antivirus Stream Filter driver}Avast - AVAST Software s.r.o.  
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys 
    
    RTKVHD64.sys Tue Jul 28 14:38:18  2015 (55B777BA) 
    Realtek High Definition Audio Function  Driver}Realtek  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    aswSnx.sys Wed Aug 12 16:44:50  2015 (55CB5BE2) 
    avast! Virtualization Driver}Avast - AVAST Software s.r.o.  
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys 
    
    nvlddmkm.sys Tue Aug 25 15:41:50  2015 (55DC709E) 
    nVidia Video  drivers}http://www.nvidia.com/Download/index.aspx[br]Get from OEM for laptops  
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    Code:
    
    Debug session time: Tue Sep  8 07:26:28.535 2015 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\090815-33796-01.dmp]
    
    Built by: 10240.16463.amd64fre.th1.150819-1946
    
    System Uptime: 0 days 0:31:13.248
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkRetrieveStringFromRegistry+6de7e )
    
    BugCheck 19, {20, ffffc001f15916a0, ffffc001f1591720, 5080303}
    
    BugCheck Info: BAD_POOL_HEADER (19)
    
    Bugcheck code 00000019
    
    Arguments: 
    
    Arg1: 0000000000000020, a pool block header size is corrupt.
    
    Arg2: ffffc001f15916a0, The pool entry we were looking for within the page.
    
    Arg3: ffffc001f1591720, The next pool entry.
    
    Arg4: 0000000005080303, (reserved)
    
    BUGCHECK_STR:  0x19_20
    
    PROCESS_NAME:  System
    
    FAILURE_BUCKET_ID:  0x19_20_dxgkrnl!DxgkRetrieveStringFromRegistry
    
    ``
    
    Debug session time: Tue Sep  8 05:43:38.553 2015 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\090815-32625-01.dmp]
    
    Built by: 10240.16463.amd64fre.th1.150819-1946
    
    System Uptime: 0 days 0:52:21.268
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkRetrieveStringFromRegistry+6de7e )
    
    BugCheck 19, {20, ffffc00034c93d70, ffffc00034c93df0, 5080107}
    
    BugCheck Info: BAD_POOL_HEADER (19)
    
    Bugcheck code 00000019
    
    Arguments: 
    
    Arg1: 0000000000000020, a pool block header size is corrupt.
    
    Arg2: ffffc00034c93d70, The pool entry we were looking for within the page.
    
    Arg3: ffffc00034c93df0, The next pool entry.
    
    Arg4: 0000000005080107, (reserved)
    
    BUGCHECK_STR:  0x19_20
    
    PROCESS_NAME:  System
    
    FAILURE_BUCKET_ID:  0x19_20_dxgkrnl!DxgkRetrieveStringFromRegistry
    
    ``
    
    Debug session time: Tue Sep  8 04:22:52.486 2015 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\090815-45031-01.dmp]
    
    Built by: 10240.16463.amd64fre.th1.150819-1946
    
    System Uptime: 0 days 0:12:07.199
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkRetrieveStringFromRegistry+6de7e )
    
    BugCheck 19, {20, ffffc0020a17f350, ffffc0020a17f3d0, 5080214}
    
    BugCheck Info: BAD_POOL_HEADER (19)
    
    Bugcheck code 00000019
    
    Arguments: 
    
    Arg1: 0000000000000020, a pool block header size is corrupt.
    
    Arg2: ffffc0020a17f350, The pool entry we were looking for within the page.
    
    Arg3: ffffc0020a17f3d0, The next pool entry.
    
    Arg4: 0000000005080214, (reserved)
    
    BUGCHECK_STR:  0x19_20
    
    PROCESS_NAME:  System
    
    FAILURE_BUCKET_ID:  0x19_20_dxgkrnl!DxgkRetrieveStringFromRegistry
    
    ``
    
    Debug session time: Tue Sep  8 03:25:53.718 2015 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\090815-32703-01.dmp]
    
    Built by: 10240.16463.amd64fre.th1.150819-1946
    
    System Uptime: 0 days 0:00:21.433
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkRetrieveStringFromRegistry+6de7e )
    
    BugCheck 19, {20, ffffc0002216a200, ffffc0002216a280, 5080104}
    
    BugCheck Info: BAD_POOL_HEADER (19)
    
    Bugcheck code 00000019
    
    Arguments: 
    
    Arg1: 0000000000000020, a pool block header size is corrupt.
    
    Arg2: ffffc0002216a200, The pool entry we were looking for within the page.
    
    Arg3: ffffc0002216a280, The next pool entry.
    
    Arg4: 0000000005080104, (reserved)
    
    BUGCHECK_STR:  0x19_20
    
    PROCESS_NAME:  csrss.exe
    
    FAILURE_BUCKET_ID:  0x19_20_dxgkrnl!DxgkRetrieveStringFromRegistry
    
    ``
    
    
    
    
    --- E O J --- 2015 Sep 08 18:49:25 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Sep 08 18:49:25 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Sep 08 18:49:25 PM  _88-dbug Copyright 2012 Sysnative Forums
    Try another driver version. If that doesn't work. Try testing your GPU with Furmark while monitoring temps closely, and quitting if they get too high or if you experience any artifacts.

    FurMark - GPU Stress Test - Windows 10 Forums
      My ComputerSystem Spec
  7.    08 Sep 2015 #7
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Quote Originally Posted by softwaremaniac View Post
    There's no need for him to do that. Just allow the file to be downloaded.
    dxgkrnl.sys is the culprit in all the BSODs.
    I cannot accept the download, Chrome thinks it is malicious and has blocked it.
      My ComputersSystem Spec
  8.    08 Sep 2015 #8
    Join Date : Oct 2014
    Posts : 80
    W8.1 x64

    That's your settings. You have phishing and malware protection enabled in Chrome. That's blocking your download. It's not the user. And the file is clean. I can guarantee it.
      My ComputerSystem Spec
  9.    08 Sep 2015 #9
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    I'm aware of that yes, but I haven't found the option to disable it and I'm pretty well with the settings in Chrome.

    Edit: just found the extra setting
      My ComputersSystem Spec
  10.    08 Sep 2015 #10
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    From the BSOD posting instructions:
    9. In your BSOD post, upload the debug-YourComputerName-xxxx.zip file into your post.
    Where "upload" means: Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums

    So if any helper dont feel it right to get the data from any external source, there is no point to contradict this view.
      My ComputerSystem Spec

 
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