Anyone, please, your help is much appreciated.
I have encountered an "unexpected kernel mode trap" BSOD.
Memtest86, sfc and chkdsk did not find any issues.
Here is the link to the V2 log files:
V2 log files
Thank you!
Some of the prior testing may need to be repeated pending the results of these steps.
1) Please run Tuneup plus > post a share link
https://www.tenforums.com/attachment...p_plus_log.bat
Batch files for use in BSOD debugging
Batch files for use in BSOD debugging
2) The BIOS Version/Date American Megatrends Inc. E16U7IMS.106, 24/03/2020
Upgrade the BIOS to the most up to date non-beta BIOS
MSI GL65 Leopard - Evolve! Be Enchanted with The Dragon Spirit
3) Uninstall Bitdefender using the applicable uninstall tool:
Uninstall Bitdefender
4) For any new BSOD > post a new V2 share link
Using the Uninstall Tool to remove Bitdefender Endpoint Security Tools
[QUOTE=zbook;2621199]Some of the prior testing may need to be repeated pending the results of these steps.
1) Please run Tuneup plus > post a share link
https://www.tenforums.com/attachment...p_plus_log.bat
Batch files for use in BSOD debugging
Batch files for use in BSOD debugging
Just did this, and this is what's in the log file:
Thank you. Looking forward to your analysis and response.Code:Microsoft Windows 10 Home Single Language Version 22H2 (OS Build 19045.4239) ================================================================== Started on 10/04/2024 at 7:30:43.89 [SFC /ScanNow] Beginning system scan. This process will take some time. Results: Windows Resource Protection did not find any integrity violations. ================================================================== Started on 10/04/2024 at 7:35:46.16 [DISM /online /cleanup-image /ScanHealth] Deployment Image Servicing and Management tool Version: 10.0.19041.3636 Image Version: 10.0.19045.4239 No component store corruption detected. The operation completed successfully. ================================================================== Started on 10/04/2024 at 7:39:37.30 [DISM /online /cleanup-image /RestoreHealth] Deployment Image Servicing and Management tool Version: 10.0.19041.3636 Image Version: 10.0.19045.4239 The restore operation completed successfully. The operation completed successfully. ================================================================== The second "SFC /ScanNow" was skipped, as the first output the following: Windows Resource Protection did not find any integrity violations. ================================================================== Started on 10/04/2024 at 7:41:20.96 [ChkDsk /Scan] The type of the file system is NTFS. Volume label is Windows. Stage 1: Examining basic file system structure ... 1006080 file records processed. File verification completed. Phase duration (File record verification): 7.84 seconds. 13827 large file records processed. Phase duration (Orphan file record recovery): 0.00 milliseconds. 0 bad file records processed. Phase duration (Bad file record checking): 0.11 milliseconds. Stage 2: Examining file name linkage ... 2111 reparse records processed. 1574210 index entries processed. Index verification completed. Phase duration (Index verification): 16.66 seconds. 0 unindexed files scanned. Phase duration (Orphan reconnection): 10.73 seconds. 0 unindexed files recovered to lost and found. Phase duration (Orphan recovery to lost and found): 0.13 milliseconds. 2111 reparse records processed. Phase duration (Reparse point and Object ID verification): 7.02 milliseconds. Stage 3: Examining security descriptors ... Security descriptor verification completed. Phase duration (Security descriptor verification): 29.07 milliseconds. 284066 data files processed. Phase duration (Data attribute verification): 0.12 milliseconds. CHKDSK is verifying Usn Journal... 39251432 USN bytes processed. Usn Journal verification completed. Phase duration (USN journal verification): 108.92 milliseconds. Windows has scanned the file system and found no problems. No further action is required. 480372735 KB total disk space. 430665756 KB in 707353 files. 476180 KB in 284067 indexes. 0 KB in bad sectors. 1128819 KB in use by the system. 65536 KB occupied by the log file. 48101980 KB available on disk. 4096 bytes in each allocation unit. 120093183 total allocation units on disk. 12025495 allocation units available on disk. Total duration: 35.40 seconds (35405 ms). ================================================================== Started on 10/04/2024 at 7:42:05.02 AutoReboot TRUE ================================================================== [Set AutoReboot = False] Updating property(s) of '\\MAJIDMSI\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home Single Language|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"' Property(s) update successful. ================================================================== AutoReboot FALSE ================================================================== DebugInfoType 7 ================================================================== [Set DebugInfoType = 7] Updating property(s) of '\\MAJIDMSI\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home Single Language|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"' Property(s) update successful. ================================================================== DebugInfoType 7 ================================================================== [WMIC PageFile list] AllocatedBaseSize=2432 CurrentUsage=30 Description=C:\pagefile.sys InstallDate=20230422205212.337560+420 Name=C:\pagefile.sys PeakUsage=32 Status= TempPageFile=FALSE ================================================================== AutomaticManagedPagefile TRUE ================================================================== [Set AutomaticManagedPagefile = True] Updating property(s) of '\\MAJIDMSI\ROOT\CIMV2:Win32_ComputerSystem.Name="MAJIDMSI"' Property(s) update successful. ================================================================== AutomaticManagedPagefile TRUE ================================================================== [BcdEdit /enum {badmemory}] RAM Defects ----------- identifier {badmemory} ================================================================== Finished on 10/04/2024 at 7:42:07.07 It took 11 minutes and 24 seconds to complete the operations.
Tuneup plus results were good.
Please update the progress with post #2 steps 2 - 4.
Monitor the computer using Reliability Monitor:
View Reliability History in Windows 11 Tutorial | Windows 11 Forum
Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using
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