PC crashes waking up from sleep

Hello!

My PC has been crashing and restarting when I wake it up from sleep for the last month or so. It doesn't crash every time I put it to sleep which I find confusing but it's seems to happen a couple times a week.

I first ran into this issue in 2021 and back then I updated my drivers, made sure Windows 10 was up-to-date and ran MemTest. I might've even updated the BIOS. Nothing seemed to work until I found a forum that suggested I replace my PSU, which I did, and that fixed the crashing issue.

Sadly, it started crashing again this year and I'm at a loss.

I built this system back in 2020 and the only things I've done is add a second WD NVMe and change the PSU.

ROG STRIX B550-F
Ryzen 5 3600
Corsair Vengeance RGB Pro (2x8GB)
EVGA RTX 2060 6GB KO
Corsair RM650x
WD Black SN750 (2x500gb)
Cooler Master Hyper 212 Black
Windows 10 Build 19045

V2 log collector: DESKTOP-QVPD3I2-(2024-03-30_00-21-11).zip - Google Drive

I was away for a couple of weeks so that's why there's a huge gap in the dmp files.

Please perform the following steps:


1) Please run Tuneup plus > post a share link it this thread

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging



2) Open administrative command prompt and copy and paste:

powercfg -h off



3) Create a new restore point:

Create System Restore Point in Windows 10



4) Uninstall or uninstall and reinstall:

air1924 Service for AIR 192 4 c:\windows\system32\drivers\maudioair1924.sys




5) Run HD Tune (free or trial) (all drives)
HD Tune website
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan



6) Run Sea Tools for Windows Long Generic test (all drives) > post images or share links

https://www.seagate.com/content/dam/...00869623_B.pdf

https://www.seagate.com/content/dam/...sInstaller.exe



7) Run chkdsk /b /v on all drives using the syntax chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:

Make sure that the Windows drive runs overnight while sleeping.

Microsoft Windows [Version 10.0.17763.1577]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>chkdsk /b /v C:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: y

Reboot as needed.



8) After completing chkdsk /b /v on all drives run: chkdsk from event > post a share link

https://www.tenforums.com/attachment...kfromevent.bat

Batch files for use in BSOD debugging

Code:

Name	M-Audio AIR 192 4
Manufacturer	M-Audio
Status	OK
PNP Device ID	USB\VID_0763&PID_410B\6&2B113EED&0&6
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\MAUDIOAIR1924.SYS (7.0.0.3504, 241.02 KB (246,808 bytes), 2021-02-04 2:48 PM)

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 96.0 GB
Total Space: 476.3 GB
File System: NTFS
      Model: WDS500G3X0C-00SJG0

      Drive: D:
 Free Space: 476.8 GB
Total Space: 476.9 GB
File System: NTFS
      Model: WDS500G3X0C-00SJG0

      Drive: E:
 Free Space: 419.0 GB
Total Space: 476.9 GB
File System: NTFS
      Model: WDC  WDS 500G2B0A-00SM50 SCSI Disk Device

Code:

Event[1645]:
  Log Name: System
  Source: Ntfs
  Date: 2024-03-26T12:10:24.0740000Z
  Event ID: 134
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-QVPD3I2
  Description: 
The transaction resource manager on volume C: encountered an error during recovery.  The resource manager will continue recovery.

Code:

Event[1159]:
  Log Name: System
  Source: disk
  Date: 2024-03-04T10:23:55.9600000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-QVPD3I2
  Description: 
The device, \Device\Harddisk2\DR3, has a bad block.

Code:

Event[1158]:
  Log Name: System
  Source: UASPStor
  Date: 2024-03-04T10:23:55.9600000Z
  Event ID: 129
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-QVPD3I2
  Description: 
Reset to device, \Device\RaidPort4, was issued.

Code:

Event[2537]:
  Log Name: System
  Source: disk
  Date: 2024-03-29T23:04:06.1810000Z
  Event ID: 153
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-QVPD3I2
  Description: 
The IO operation at logical block address 0x5e0ba0 for Disk 2 (PDO name: \Device\0000008a) was retried.

Hi Zbook,

1) Tuneup

Tuneup.log - Google Drive

2) HD Tune

The health tab for both NVMe drives were blank for some reason but here are the results.



3) Long Generic Test



4) Chkdsk from event

chkdskFromEvent.log - Google Drive

Tuneup plus and chkdsk results were good.


Please run:

1) Macrorit (all drives) > post a share link it this thread
Check Hard Disk for Bad Sectors | Scan Disk on Windows


2) HD Sentinel (trial version) > post a share link it this thread
Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART

1) Macrorit

Update your browser to use Google Drive, Docs, Sheets, Sites, Slides, and Forms - Google Drive Help

2) HD Sentinel

Update your browser to use Google Drive, Docs, Sheets, Sites, Slides, and Forms - Google Drive Help

Please post HD Sentinel results for WDS 500G2B0A-00SM50

Hi Zbook,

Are you looking for results outside of the overview, temperature and SMART for WDS 500G2B0A-00SM50?

I've posted those images in the drive but I can add other results if those aren't it.

Today is 04/02/2024.
The V2 log collector ran on 03/30/2029.
There was a drive in which Windows found a bad block as of 03/29/2024.

It could be a temporary drive as none were found in the software tests.
Or Windows could be a false positive.
Or the software tests could be false negative.


How is the computer stability / instability?

Code:

Event[2536]:
  Log Name: System
  Source: disk
  Date: 2024-03-29T23:04:06.1810000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-QVPD3I2
  Description: 
The device, \Device\Harddisk2\DR3, has a bad block.

Ahh okay. Hard disk 2 would be WDS 500G2B0A-00SM50 then.

What's a temporary drive?

The computer seems stable. It hasn't crashed in a couple days now but I'll keep an eye on that drive going forward.

A temporary drive could be:

a) flash drive
b) temporarily attached hd/ssd drive using a HD enclosure
c) smart card
etc.


The device, \Device\Harddisk2\DR3, has a bad block.

The message is symbolic (Harddisk2 does not have to be disk management disk 2).


Macrorit can run overnight while sleeping.

HD Sentinel results are instantaneous.