Crashes with Kernel-Power as the source in Event Viewer

I am running Windows 10 Home version 22H2 and have experienced crashes WITHOUT the blue screen, just system freezing while the computer seems to try and keep running (disks still spinning and fans still blazing).

I ran the script in the BSOD instructions and here is the output file: DESKTOP-R7Q9A1Q-(2024-03-28_12-10-27).zip - Google Drive

I also have pasted the memory.dmp file here:

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Missing image name, possible paged-out or corrupt data.
Unable to load image Unknown_Module_00000000`00000000, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_00000000`00000000
Unable to add module at 00000000`00000000
WARNING: .reload failed, module list may be incomplete
WARNING: Mismatch between nt!KdDebuggerDataBlock and nt!KdVersionBlock - KernBase (Kernel Base Address)
Windows 10 Kernel Version 19041 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Kernel base = 0xfffff802`4f600000 PsLoadedModuleList = 0xfffff802`5022a730
Debug session time: Thu Mar 28 10:50:41.989 2024 (UTC - 7:00)
System Uptime: 0 days 3:36:58.067
Missing image name, possible paged-out or corrupt data.
Unable to load image Unknown_Module_00000000`00000000, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Unable to add module at 00000000`00000000
WARNING: .reload failed, module list may be incomplete
Loading Kernel Symbols
Missing image name, possible paged-out or corrupt data.
.Unable to load image Unknown_Module_00000000`00000000, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Unable to add module at 00000000`00000000
Unable to read KLDR_DATA_TABLE_ENTRY at 00000000`00000000 - HRESULT 0x80004002

WARNING: .reload failed, module list may be incomplete
GetContextState failed, 0xD0000147
CS descriptor lookup failed
GetContextState failed, 0xD0000147
For analysis of this file, run !analyze -v
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147
Unable to get current machine context, NTSTATUS 0xC0000147
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147
Unable to get program counter
No flat address for current instruction
?? ???
GetContextState failed, 0xD0000147
Unable to get current machine context, NTSTATUS 0xC0000147
GetContextState failed, 0xD0000147
GetContextState failed, 0xD0000147

and finally, when I view the critical errors in Event Viewer, here is the output:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2024-03-28T18:01:46.0488865Z

EventRecordID 94843

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DESKTOP-R7Q9A1Q

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 278
BugcheckParameter1 0xffffe60292f24050
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false

Can anyone tell me what the issue is? I have had the problem before from an out-of-date Nvidia driver, but I updated that and it persists. I also recently replaced the PSU which seemed to decrease the frequency of this crash, but I recently installed Helldivers 2 and it started happening over and over. I have uninstalled it now but the problem persists.

Please perform the following steps:


1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging



2) Uninstall Nvidia GPU drivers nvlddmkm using DDU > reinstall from the Nvidia website

Display Driver Uninstaller: How to use | Tutorials

Display Driver Uninstaller (DDU) 18.0.7.4 | Wagnardsoft

Official Drivers | NVIDIA



3) The BIOS Version/Date American Megatrends Inc. 2006, 11/13/2019

Upgrade the BIOS: 2006 > 4401

PRIME B450M-A｜Motherboards｜ASUS Global

Code:

Name	NVIDIA GeForce RTX 2060 SUPER
PNP Device ID	PCI\VEN_10DE&DEV_1F06&SUBSYS_38611462&REV_A1\4&108D1966&0&0019
Adapter Type	NVIDIA GeForce RTX 2060 SUPER, NVIDIA compatible
Adapter Description	NVIDIA GeForce RTX 2060 SUPER
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_830091b3ebd4b98a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_830091b3ebd4b98a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_830091b3ebd4b98a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_830091b3ebd4b98a\nvldumdx.dll
Driver Version	31.0.15.5161
INF File	oem3.inf (Section001 section)
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_830091B3EBD4B98A\NVLDDMKM.SYS (31.0.15.5161, 57.19 MB (59,965,448 bytes), 2/29/2024 2:39 PM)

Code:

nvlddmkm.sys Thu Feb 15 03:38:19 2024 (65CDF7AB)

Tuneup_log 2024-03-30 at 10-13-29.zip

- - - Updated - - -

I downloaded DDU but the prompt that I could make things worse by uninstalling drivers gave me pause. I also am pretty confused about how to update my BIOS firmware. The .exe does nothing but rename a .cap file and I have no idea what a .cap file even is.

Please open separate threads for each BIOS and DDU as needed:

https://www.tenforums.com/general-support/

https://www.tenforums.com/performance-maintenance/