PC black screen rebooting even after PSU and Motherboard replacement

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  1. Posts : 108
    Windows 10
       #11

    zbook said:
    The V2 link was not able to be opened.

    compressed zipped folders error.
    Context info

    I'm long suspecting about file caching failures in Windows 10 and 11 that produce bad compressed files, although it could also be RAM or PSU (Win10 has a 50€ Cooler Master MWE White V2 700W from which I caught good detailed reviews) and a lot less probably storage lacking quality.

    I use WinRar frequently to compress the Thunderbird profile with my emails (a folder of about 550 MB that gets compressed to a 170 MB rar file with stock settings). I've got two Win7 desktops (one very stable, other not so much) that never ever fail with WinRar, and one Win10 desktop and one Win11 miniPC that fail a small percentage of times (the Win10 one was failing more months ago, with different memory modules and fewer patches applied; in Windows 11 I tried setting WinRar to produce zip files instead, that's a much lighter task, but it didn't avoid some failures).

    No error messages or anything let alone BSODs, the fails are silent. I noticed it the first time when trying to use a defective file, and since then I always check produced rar files with the WinRar context menu option. In Windows 10 I've noticed a pattern: if a bad file is produced, which currently might be happening 5-10% from the attempts (it was more like 30-50% months ago), its likely that I need a row of more than 2 attempts (2nd and further attemps are a lot quicker, specially in Win10, I suppose that for file caching). Yesterday it was 4 or 5 with a Thunderbird manual "Compact folders" in the middle, exaggerated for even the "30-50%" failures age.

    In such age I emailed WinRar's technical service for a possible bug in WinRar but they said that the programs's extensively tested and the most likely culprit was RAM w/o discarding my storage, a Kingston A400 240GB SATA3 SSD in Windows 10 and a soldered eMMC in the W11 miniPC. The latter has soldered RAM (8 GB), Win10 had 16GB of high-end DDR3-1866 (JEDEC) @1866 in its worst age, I added other 16GB or DDR3 (1600 JEDEC 1866 XMP) totalling 32GB @1600 what improved WinRar hit rate, and time afterwards I replaced the initial modules with others like the second ones and they keep on running @1600, I cannot tell if this move has improved WinRar or not, as the failure rate is similar.

    I do not game with any of the computers. Win11 is slow (Celeron J4125) but it doesn't have any other concrete instabilities or bugs. Win10 has other one: Windows Media Player uses to crash every hour or so when playing music from a SATA HDD (suddenly it says something about an error when trying to play a new song and one or two GUI things get corrupted, it always happens when going from one song to another). Win10 also wasn't able to install KB5034441 after 30-50 attempts of all kinds, although it took the equivalent Dynamic Updates version in the first attempt. Sometimes I go to news sites, open 10 or 20 tabs and read them, this is stressful as these pages have a lot of advertising, although both computers cape with it w/o problems. Never ever a glitch when doing partition imaging with "high" compression or looking for Windows updates either. The Win10 processor can stay over 80コC while doing this and the Win11 throttles at about 70-75コC, but neither fail.

    ----------------------------------

    I'm not asking for help here, these issues are light and the systems work very well despite them. But I think that there's a possibly overlooked problem in Windows 10 and 11 regarding, at least, file compression.
      My Computer


  2. Posts : 9
    Windows 10
    Thread Starter
       #12

    Try now, i extracted the files to a folder
      My Computer


  3. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    There were no files that were able to be opened without error.

    If you post a working link make sure that it is the newest post.
      My Computer


  4. Posts : 9
    Windows 10
    Thread Starter
       #14

    hello again Iツ知 sorry for the wait. Iツ値l provide the files today. I was too tired after work to do them yesterday. I apologize. hopefully we can get this sorted out. I tried to remove two ram sticks yesterday and the problem persisted so Iツ知 going to swap in the next two and see if thatツ痴 the issue once iツ知 home today

    - - - Updated - - -
    @zbook Update your browser to use Google Drive, Docs, Sheets, Sites, Slides, and Forms - Google Drive Help

    here you go
      My Computer


  5. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The logs indicated misbehaving Nvidia GPU drivers or malfunctioning hardware.

    The BIOS version is old.



    1) Uninstall and reinstall the Nvidia drivers using DDU.

    Install an older version than: 31.0.15.5161

    Display Driver Uninstaller: How to use | Tutorials

    Display Driver Uninstaller (DDU) 18.0.7.4 | Wagnardsoft

    Official Drivers | NVIDIA



    2) The BIOS Version/Date American Megatrends Inc. 1802, 12/1/2020

    Upgrade the BIOS: 1802 > 2004

    ROG STRIX Z390-F GAMING | Motherboards | ROG United States



    3) Run: AVG uninstall tool:

    How to use the AVG Uninstall Tool | AVG

    Install AVG on your PC, Mac | AVG installation files



    Code:
    Name	NVIDIA GeForce RTX 3060 Ti
    PNP Device ID	PCI\VEN_10DE&DEV_2489&SUBSYS_46633842&REV_A1\4&23B96B75&0&0008
    Adapter Type	NVIDIA GeForce RTX 3060 Ti, NVIDIA compatible
    Adapter Description	NVIDIA GeForce RTX 3060 Ti
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_830091b3ebd4b98a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_830091b3ebd4b98a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_830091b3ebd4b98a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_830091b3ebd4b98a\nvldumdx.dll
    Driver Version	31.0.15.5161
    INF File	oem21.inf (Section071 section)
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_830091B3EBD4B98A\NVLDDMKM.SYS (31.0.15.5161, 57.19 MB (59,965,448 bytes), 2/29/2024 10:53 AM)

    Code:
    nvlddmkm.sys Thu Feb 15 03:38:19 2024 (65CDF7AB)
      My Computer


  6. Posts : 9
    Windows 10
    Thread Starter
       #16

    Sounds good, I did a DDU yesterday and reinstall of game ready drivers but i used newer ones. The problem persisted but maybe it was due to bad driver compatibility with the newer ones so i値l update you when i roll them back. Is there a specific reason for uninstalling antivirus? Is windows defender more than viable for system protection nowadays?
      My Computer


  7. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    There were some AV errors reported.

    The AV can be reinstalled after troubleshooting has completed.



    If BSOD continue related to different Nvidia driver versions then plan to swap test the GPU card (Nvidia or AMD).
      My Computer


  8. Posts : 9
    Windows 10
    Thread Starter
       #18

    Hello again, the problem persists. I should note that after taking out 2 ram sticks, the black screen would not result in a restart, rather it would just sit that way until i turned it off manually with the button. My next guess is the Cable for the graphics card is bad. I have a Thermaltake GF A3 750W psu, is there a way to find a compatible cable that is blue?
      My Computer


  9. Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    For hardware open a thread in https://www.tenforums.com/drivers-hardware/
      My Computer


 

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