Windows 10: BSOD - ntoskrnl.exe & ntkrnlmp.exe Solved

  1. Posts : 2
    Windows 10 Enterprise
       04 Sep 2015 #1

    BSOD - ntoskrnl.exe & ntkrnlmp.exe

    Hi all! I've just encountered this BSOD and I tried to analyze it myself using WhoCrashed. It tells me that it was probably caused by ntoskrnl.exe & ntkrnlmp.exe. I've looked into it but I haven't been able to find a fix to this and I was wondering If anyone could give me a hand.

    This BSOD occurred right after start up. I turned on driver verifier to see what was wrong with my drivers. As a side note, I've ran memtest for 8+ passes, have benchmarked my CPU with IntelBurnTest while monitoring temperatures and have ran Furmark for my GPU while monitoring that as well. At this point I'm not sure if it is because of faulty drivers or because of bad hardware.

    Any help is appreciated, thanks!
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 11,342
    Windows 10 Pro and Windows 10 Pro Insider
       04 Sep 2015 #2

    Hello, acfourleaf and welcome to the forums.

    The IO manager has caught a misbehaving driver.
    Arg1: 0000000000000006, IRP passed to IoCompleteRequest contains invalid status
    Arg2: 0000000000000103, the status
    Arg3: ffffe0010349f110, the IRP
    Arg4: 0000000000000000
    You had a hard drive I/O problem according supposedly caused by

    Use !analyze -v to get detailed debugging information.
    BugCheck C9, {6, 103, ffffe0010349f110, 0}
    Unable to load image \SystemRoot\System32\drivers\ISCTD64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ISCTD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for ISCTD64.sys
    Probably caused by : ntkrnlmp.exe ( nt!IovCompleteRequest+c3 )
    Followup:     MachineOwner
    That is the driver for the Intel Smart Connect technology. That seems to cause some people a lot of problems. I would suggest disabling it, if you can. If you continue to have problems, Check the hard drives with the manufacturer's diagnostic program. If you need to know what Smart connect does, I will try to explain it for you, but I suspect you know. If your System Specs had listed your hard drives, I could tell you the which test to run probably. If you need to know, just tell me what hard drives you have and I may be able to give you a link.
      My ComputersSystem Spec

  3. Posts : 2
    Windows 10 Enterprise
    Thread Starter
       04 Sep 2015 #3

    Very weird, I thought I removed that already. I didnt see it in programs under control panel so I had to go into Device Manager to remove it and now that I'm back in device manager, Intel Smart Connect seems to be back. Guess I'll try again and report back with any new updates.

    Thanks for the help!

    Quick update: So it turns out for my motherboard [MSI Z97G45 GAMING], there's a setting in BIOS to turn on Intel Smart Connect Technology and had to disable that to completely remove it from my system. Hopefully this fixes my BSODs! I'm going to give it a few days and if there isn't any BSODs then I will marked this as solved :)
      My ComputerSystem Spec

  4. essenbe's Avatar
    Posts : 11,342
    Windows 10 Pro and Windows 10 Pro Insider
       04 Sep 2015 #4

    Good investigation on your part. I hope it solves your problem. Thank you for marking it solved, if that is the case. If it is not, please post back here and let us know. If you haven't already, please turn off driver Verifier.
      My ComputersSystem Spec


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