Crash - Error - BSOD (Followed instructions)

Hey there, a friend of mine is experiencing these types of crashes, errors or BSOD's however you want to call them. I've read the instructions, ran the program on his PC, so here is the ZIP file. Please take a look into this, I thought it was his RAM and made him upgrade to 32GB and feel bad after it didn't help I appreciate anyone putting 0.01% effort for looking into this issue, and thank in advance.

Kind regards,

Berky47

Attachment:
DESKTOP-EK3VO05-(2024-01-28_00-06-49).zip

Please make sure that Windows is activated.

Then post a new V2 share link into the newest post.

https://support.microsoft.com/en-us/...8-40119c2a696c

Hey thanks for the reply, my friend has a very tight budget he got the PC donated to him. There is unfortunately no way of getting a license for him. Is this the reason why he is having crashes?

For forum rules the licensing is checked.

I will post a new V2 share link when he has activated his PC. Thanks.

- - - Updated - - -

Here you go, updated log V2 with windows license

The log files were in a foreign language and could not be scanned.

Please use English as the default language then post a new V2 share link.

https://www.tenforums.com/tutorials/...dows-10-a.html


Change Display Language in Windows 10



Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging

zbook said:

The log files were in a foreign language and could not be scanned.

Please use English as the default language then post a new V2 share link.

https://www.tenforums.com/tutorials/...dows-10-a.html


Change Display Language in Windows 10



Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging

Do you want Log V2 with English language too? or just Tuneup Plus.

For all going forward please use English as the default language.

Here are the results in English, thanks a lot for helping out zbook.

Tuneup results were good.


1) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 10


2) Uninstall and reinstall these drivers:

a) ksusba64 Creative USB Kernel Audio Driver 64 c:\windows\system32\drivers\ksusba64.sys

b) rt640x64 Realtek RT640 NT Driver c:\windows\system32\drivers\rt640x64.sys



c) nvlddmkm nvlddmkm c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_2fe7c165c5dd3267\nvlddmkm.sys

Display Driver Uninstaller: How to use | Tutorials

Display Driver Uninstaller (DDU) | Wagnardsoft

Official Drivers | NVIDIA



3) Upgrade the BIOS to the most up to date non-beta BIOS

Code:

Name	Sound BlasterX G6
Manufacturer	Creative Technology Ltd.
Status	OK
PNP Device ID	USB\VID_041E&PID_3256&MI_00\6&28E13EE1&0&0000
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\KSUSBA64.SYS (6.1.16.426, 1.67 MB (1,747,912 bytes), 12/01/2021 02:15)

Code:

Name	[00000001] Realtek PCIe 2.5GbE Family Controller
Adapter Type	Ethernet 802.3
Product Type	Realtek PCIe 2.5GbE Family Controller
Installed	Yes
PNP Device ID	PCI\VEN_10EC&DEV_8125&SUBSYS_7C751462&REV_04\4&28BD9FE6&0&00E4
Last Reset	29/01/2024 18:46
Index	1
Service Name	rt640x64
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (10.68.815.2023, 1.24 MB (1,296,760 bytes), 25/01/2024 22:01)

Code:

Name	NVIDIA GeForce RTX 3070
PNP Device ID	PCI\VEN_10DE&DEV_2484&SUBSYS_404C1458&REV_A1\4&20DB0AC4&0&0008
Adapter Type	NVIDIA GeForce RTX 3070, NVIDIA compatible
Adapter Description	NVIDIA GeForce RTX 3070
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2fe7c165c5dd3267\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2fe7c165c5dd3267\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2fe7c165c5dd3267\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2fe7c165c5dd3267\nvldumdx.dll
Driver Version	31.0.15.5123
INF File	oem58.inf (Section071 section)
Colour Planes	Not Available
Colour Table Entries	4294967296
Resolution	1920 x 1080 x 143 hertz
Bits/Pixel	32
Memory Address	0xA0000000-0xA0FFFFFF
Memory Address	0x0000-0xFFFFFFF
Memory Address	0x10000000-0x11FFFFFF
I/O Port	0x00004000-0x0000407F
IRQ Channel	IRQ 4294967260
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_2FE7C165C5DD3267\NVLDDMKM.SYS (31.0.15.5123, 57.01 MB (59,778,168 bytes), 25/01/2024 23:08)